# Citibank TW — user reviews

> 34 indexed App Store user reviews of Citibank TW by Citibank Taiwan Ltd., rated 4.44/5 from 364 ratings.

- Source: https://appshunter.io/ios/app/citibank-tw/id380431092/reviews
- App overview in markdown: https://appshunter.io/ios/app/citibank-tw/id380431092.md
- Rating breakdown: 5★ 276 · 4★ 44 · 3★ 4 · 2★ 3 · 1★ 36

## Newest reviews (13 of 34)

### 1/5 — Often crashes

*2021-09-19, version 13.9.9*

The app crashes often, and after force closing it, it’ll lock you out for a period of time, complaining that you didn’t sign out properly.

### 1/5 — 超難用的app

*2021-08-03, version 13.9.7*

非常難用，為什麼要使用者用這種爛東西增加用戶憤怒體驗呢

### 1/5 — Not Working after Login

*2021-06-21, version 13.9.6*

After login, the screen stuck and can’t do anything .

### 1/5 — 怎麼不參考一下別的app

*2021-02-25, version 13.8.7*

無法相信這是世界級的銀行，卻在台灣有這樣蹩腳的app。

### 1/5 — New version is not good

*2020-12-03, version 13.8.6*

Become hard to use in new version. Please improve it!

### 1/5 — Lousy app

*2020-10-06, version 13.8.2*

bugs all the time. As a leading bank, can you either raise your budget for IT department or fire them all...

### 1/5 — 行動密碼根本不work

*2020-09-01, version 13.8.0*

Ever since the last update, 明明已經設定過行動密碼 但是就是顯示我沒有設定過跳轉頁面一片白茫茫..... 然後就死在那兒。要關掉整個app, 然後就得等五六分鐘後才能登入！ 太怒了！ 要轉帳都沒辦法！

### 1/5 — too many system errors in one week, most icons are only icons

*2020-08-15, version 13.8.0*

Can’t believe this is an App of global bank like citi bank. Please check the app of other banks.

### 1/5 — Buggy and confusing

*2020-08-03, version 13.8.0*

Pretty surprised an international bank produced such a low quality app....

1. No way to dismiss the keyboard: after typing in account transfer info there’s a way to dismiss the keyboard or press “next” cuz “next” button is hidden underneath the keyboard🤯 Is there QA in the team?

2. Log out and in: killing the app doesn’t mean you have logged out so when you reopen the app again you have to wait for Six minutes to log in....

### 1/5 — Slow and mot functioning well

*2019-12-16, version 13.3.0*

If you don't know how to make a good banking App, it is easy to check other banks and see what a proper bank app should be. This App is very slow and most of time not working. It requires reinstalling all the time. Very frustrating and disappointing.

### 1/5 — Buggy, bad UI and slow

*2019-10-18, version 13.2.0*

Face ID does not work.
There is no summary of all assets.

### 1/5 — This is so behind

*2019-10-08, version 13.2.0*

Come on you’re like the five years behind Citibanks in other countries

### 1/5 — Not optimized for iPhone X, XR, XS, XS Max

*2018-12-02, version 11.5.0*

I can’t believe how it’s already been more than a year yet this app still isn’t optimized for the new iPhones. Come on Citibank

## Most critical reviews (10 lowest-rated)

### 1/5 — 超爛的App

*2022-11-24, version 14.4.9*

用過各家銀行的App，花旗應該是最爛沒有之一，三不五時更新，不更新就拒絕用戶登入。綁定指紋辨識登入，也經常失效，要重新再綁定，介面也非常凌亂，銀行業最差勁的App。

### 1/5 — 史上最難用銀行app

*2022-08-12, version 14.3.8*

首先 手機使用中若當機 把app滑掉重開是很正常的流程，但他不讓你馬上登入 因為不正常登出所以請等六分鐘再登入（？？？）
第二 上一期跟這一期的刷卡金額累加顯示 超級不方便
第三 繳完上一期款項後 不會馬上顯示 或扣除 甚至可以繼續再繳款 造成初次使用者容易誤按而溢繳 設計很差
但我使用這一年也毫無改進 看評論他們也沒有想要進步的意思 就大家斟酌要不要辦花旗嘍

### 1/5 — The app didn’t response to touch at all

*2022-08-11, version 14.3.8*

The app sometimes didn’t respond to touch screen at all, and I couldn’t even logout, once I force closed the app, 15 mins wait will be needed as it will say another device has logged in.

### 1/5 — Citi is finally giving up

*2022-06-30, version 14.3.8*

I honestly can’t fathom how a multinational banking behemoth like Citibank can stand the embarrassment of releasing an app like this and not feel the need to improve it after so many years. Thank the heavens Citi is finally selling off its Taiwan credit card business. The transition can’t come sooner; hang in there, fellow users. Thanks, Citi, for finally doing something good for your customers!

### 1/5 — 爛！

*2022-02-28, version 14.1.0*

一個字 爛！
App當掉，如果你向上把app滑掉，就會一直跟你說你在其他地方已經登入，必須把剛剛的登出。
請問怎麼登出？ 智障！
都多少年了 一樣的bug還不解決

### 1/5 — 太常當掉了

*2022-02-23, version 14.1.0*

看完月結單後，其他功能連結就亂了，無法回首頁🤦🏻‍♀️
貴單位的debug能力應要加強💪

### 1/5 — 爛透的app

*2022-01-06, version 14.0.7*

常態性登陸後app就立刻死當，沒有任何回復的辦法，只能強制關掉程式，關掉以後又要等6分鐘才能再次登陸，這種bug已經持續這麼久了還是不修復，真的是爛！

### 1/5 — Privacy Concerns

*2021-11-25, version 14.0.7*

I’m supposed to agree to this before using the app:

“In order to provide full mobile banking service that Citi Mobile® will collect the personal sensitive information of Device ID, User ID & password for login, Location, Microphone, Camera, Notification, photos, media, files, Wi-Fi connection function on vour device”

Microphone? Camera? Notifications? Media? Files?

Nope. I deleted the app immediately and came here to write this review to express my discontentment.

### 1/5 — Can’t transfer

*2021-11-24, version 14.0.7*

Keep showing error when I tried to transfer money

### 1/5 — v13.9.9 crashes every time

*2021-09-22, version 13.9.9*

No such issue with v13.9.7.

## Most praised reviews (9 highest-rated)

### 5/5 — 在 iPhone 11 上無法輸入行動認證碼

*2020-07-29, version 13.8.0*

用鍵盤輸入一個數字會跳兩格

### 4/5 — 行動驗證碼有問題

*2020-07-29, version 13.8.0*

行動驗證碼一次輸入跳出兩位數，請盡快修復謝謝。

### 3/5 — 6 minute wait for re-log in is too long

*2022-10-14, version 14.4.7*

Can’t you shorten this interval?

### 3/5 — 希望可以新增常用轉入帳號設定功能

*2020-05-25, version 13.5.0*

如標題，希望可以新增常用轉入帳號設定功能
不然每次要轉帳給常用之非約定轉帳的帳戶都要再輸入一次對方帳戶，很麻煩

### 3/5 — 每家銀行都在做

*2010-12-09, version 1.0*

該有的都有，可惜沒有因應iphone4 retina螢幕做比較細緻的icon，同時使底下的字都糊在一起，期待下次更新中。

### 3/5 — Good app

*2010-08-11, version 0*

Good

### 2/5 — Buggy

*2020-09-29, version 13.8.2*

There are bugs frequently especially when transferring money. The data you entered in prior step may simply disappeared and causing the transaction to fail in the following step...very annoying.

### 2/5 — Interface "incompatible" with iPhone with Face ID

*2020-06-09, version 13.5.0*

Please update the app to use Safe Area so that the bottom content isn't hidden behind the home indicator and the background is extended to the status bar on iPhones with Face ID. It's been out for more than 2 years now.

### 2/5 — 難用

*2018-11-02, version 11.5.0*

沒有一次可以順利完成想要執行的帳戶變動，常常送出後又說現在不支援這個服務請聯絡銀行。

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*