# Citibus Access — Citibus Access for ADA riders > Paratransit public transit service for eligible riders with disabilities. (iPhone/iPad app by Spare Labs Inc..) - Source: https://appshunter.io/ios/app/citibus-access/id1512014555 (this page in markdown: same URL + `.md`) - Developer: [Spare Labs Inc.](https://appshunter.io/developer/1073027185) - Category: Travel, Navigation - Price: Free - Rating: 3.30/5 from 34 App Store ratings · 9 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 56 MB - Languages: American English, Amharic, Armenian, Danish, French (France), German (Germany), Hindi, Hmong, Japanese, Korean and 7 more - Released: 2020-05-06 - Data updated: 2026-09-07 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/citibus-access/id1512014555/reviews.md ## What is Citibus Access? Citibus Access is a public transit service for people who are unable to use regular fixed-route buses because of a disability or a disabling health condition. Citibus Access paratransit transports eligible riders from their origin to their destination in wheelchair-accessible vans. Citibus Access meets the requirements of the Americans with Disabilities Act (ADA) and eligibility is based on criteria established by the ADA. ## Key features - Paratransit transportation - Wheelchair-accessible vans - Origin to destination service - ADA compliant - Eligibility based on ADA criteria ## Recent user reviews (9 of 9) All indexed reviews: https://appshunter.io/ios/app/citibus-access/id1512014555/reviews.md ### 5/5 — Can’t tell time *2025-11-10* Trying to book a ride to boot at 9:00 am and it said it was not during working hours but it was. I tried to book a ride for 4 pm and it booked for 8:30 am **Developer response:** Hi, sorry for the inconvenience caused. Can you please share the details of the issue at support@spare.com so that we can check and assist you better? Thanks! ### 1/5 — City Bus app *2023-07-26* Can never log into the app anymore it’s useless ### 1/5 — Very disappointing *2022-11-17* This could have great potential. However, to get a ride seems impossible! I even stayed up until midnight to book my ride for today and nothing would pop up! It continued to say “out of service hours” or an option would pop up and then quickly disappear. So not only am I tired, but I am still unable to book my ride! Thanks. For nothing. ### 1/5 — Trash *2022-09-22* You can literally never find a ride so this app is a waste of data and time ### 1/5 — Never refund your money when the driver cancels your ride *2022-02-04* They always charge you whether or not they have picked you up. The GPS is hardly accurate. ### 1/5 — Help *2021-12-03* Needs account recovery and real-time inbound and outbound bus tracking info. Can’t log-in because my numbers different and there isn’t an option for account recovery via email. ### 5/5 — Great way to get around! *2020-12-04* I’ve found this app to be easy to use and reliable. ### 5/5 — Life changing *2020-07-23* This service means so much to me! Its hard for me to get places because my leg but now its so much better. App is easy to use thank you thank you ### 1/5 — accessibility problems *2020-07-13* This app have lots of accessibility problems with screenreaders. The destination isn't read properly. The Gps doesn't seem very accurate, and times are over 2 hours to get a ride in most places. Not good if they plan to compete with Uber and Lyft. rides are becoming harder to obtain. ## Frequently asked questions about Citibus Access ### What is Citibus Access? Citibus Access is a public transit service designed for people with disabilities or health conditions that prevent them from using standard fixed-route buses. It provides paratransit transportation using wheelchair-accessible vans. ### How is eligibility for Citibus Access determined? Eligibility for Citibus Access is based on criteria established by the Americans with Disabilities Act (ADA). The service meets all requirements set forth by the ADA for paratransit transportation. ### Does Citibus Access offer door-to-door service? Yes, Citibus Access paratransit transports eligible riders from their origin directly to their destination. This ensures convenient and accessible travel for all users. ### What devices support Citibus Access? Citibus Access is available on iPhones and iPods. It is designed to be accessible on these Apple mobile devices. ### What is the age rating for Citibus Access? Citibus Access has an age rating of 4+. This indicates it is suitable for users aged 4 and older. ### When was Citibus Access last updated? The latest version of Citibus Access was updated on March 18, 2026. This suggests the app is actively maintained. ### What is the user rating for Citibus Access? Citibus Access has an average rating of 3.1 stars based on 33 ratings. User feedback indicates a mixed reception. ### Does Citibus Access have ads? No, Citibus Access does not contain advertisements. Users can expect an ad-free experience while using the service. ## Version history (last 5 releases) ### 4.6.1 — 2026-08-20 This release brings various new features, improvements and bug fixes ### 4.5.1 — 2026-07-16 This release brings various new features, improvements and bug fixes ### 4.4.1 — 2026-03-18 This release brings various new features, improvements and bug fixes ### 4.3.29 — 2026-01-07 This release brings various new features, improvements and bug fixes ### 4.2.67 — 2025-10-03 This release brings various new features, improvements and bug fixes ## Apps similar to Citibus Access | App | Rating | Price | Category | | --- | --- | --- | --- | | [GoPass](https://appshunter.io/ios/app/gopass/id673970506) | 4.8 (85,458) | Free | Travel | | [Lone Star Travel Survey](https://appshunter.io/ios/app/lone-star-travel-survey/id6450440635) | 4.1 (10) | Free | Travel | | [TechRide](https://appshunter.io/ios/app/techride/id6475752259) | 3.9 (10) | Free | Travel | | [My Bus Tracker](https://appshunter.io/ios/app/my-bus-tracker/id1666011886) | 3.0 (2) | Free | Travel | | [Purdue Campus Transit](https://appshunter.io/ios/app/purdue-campus-transit/id6748977129) | 1.4 (51) | Free | Travel | ## More apps by Spare Labs Inc. - [Spare Driver](https://appshunter.io/ios/app/spare-driver/id1357405851) - [Spare Rider](https://appshunter.io/ios/app/spare-rider/id1414542240) - [KnowRoute](https://appshunter.io/ios/app/knowroute/id1455155582) - [SW Prime](https://appshunter.io/ios/app/sw-prime/id1473175231) - [STARNow](https://appshunter.io/ios/app/starnow/id1485041883) - [Whistle!](https://appshunter.io/ios/app/whistle/id1495190039) All apps by Spare Labs Inc.: https://appshunter.io/developer/1073027185 ## Related topics [access cuse](https://appshunter.io/ios/topics/access-cuse) · [citilink access](https://appshunter.io/ios/topics/citilink-access) · [access paratransit](https://appshunter.io/ios/topics/access-paratransit) · [sacrt go](https://appshunter.io/ios/topics/sacrt-go) · [access redondo](https://appshunter.io/ios/topics/access-redondo) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*