# CitiManager – Corporate Cards — user reviews > 337 indexed App Store user reviews of CitiManager by Citibank, N.A., rated 4.90/5 from 17,724 ratings. - Source: https://appshunter.io/ios/app/citimanager-corporate-cards/id1235602550/reviews - App overview in markdown: https://appshunter.io/ios/app/citimanager-corporate-cards/id1235602550.md - Rating breakdown: 5★ 16,029 · 4★ 1,296 · 3★ 153 · 2★ 44 · 1★ 202 ## What do users think of CitiManager? Overall sentiment: negative **Pros** - 👍 Simple and easy to use - 🚀 Straight-forward design - 💡 Useful for checking balance and recent activity **Cons** - 🐛 Frequent login issues and app crashes - 🔒 Weak biometric and password management support - ⚠️ Limited functionality compared to website - ⏱️ Slow transaction processing and balance updates - 🤖 Poor integration with iOS features and password managers **Commonly reported bugs** - Face ID/Touch ID frequently not working - App freezes and crashes on login attempts - Inconsistent display of recent transactions and balances **Most requested features** - Add Apple Pay support - Improve transaction history and statement viewing - Allow in-app payment and refund processing - Better integration with mobile device security features ## Newest reviews (18 of 337) ### 2/5 — Poor design *2026-08-19, version 9.4.100* Does not support credit refund through the app without having to call an ai agent, even though the app has my banking information. You have to call the 1-800 number and request a refund because if you go to make a payment and attempt to transfer funds from the credit card to your personal bank it will give an automated message that you can not make a payment because the card has a negative balance if it was overpaid on a split disbursement. Would be better if the app allowed the card holder to get their refund through the app without having to call an ai agent and waste time. ### 2/5 — Changing password *2026-07-29, version 9.4.100* Changing passwords is a miserable experience. Being unable to copy and paste from the password manager means typing it on a little screen keyboard. The password is blanked ‘for security’ so you can’t see Doesn’t integrate well with Apple password manager, which will only write to the first one. You’ll have to write it down then manually enter on the little keyboard for the second entry. Apparently 18 characters is the maximum so a proper secure password is blocked. It has to have certain ‘special’ characters, but the checking is broken so even if you do it still rejects the password. Or maybe i mistyped, i couldn’t tell. All in all a horrible experience. One step away from ‘make them reboot after every typo’. It’s so miserable it has to be malicious. ### 2/5 — Multiple sessions *2026-05-14, version 9.2.100* The app will randomly ask for permission to do SharePlay. No matter your choice it will crash the app (black screen that never loads anything). Forcing you to close the app and reopen it. When you go to log in it says you have to log out of your other session before logging in. However, it is impossible to logout because it just reroutes you back to the login page. This forces you to wait until your idle unviewable session auto-logs you out before attempting to actually log in. Why would the new session login not just force a log off of the idle session. This is all from one device (phone based CitiManager app), it’s not like I am trying to log in on my phone and computer at the same time. ### 2/5 — Annoying *2026-05-01, version 9.2.100* Still has a lot of bugs to log in. ### 2/5 — What good is an app if you can’t do anything? *2026-04-26, version 9.2.100* If you can not perform expense reports, what is the point of the app?? If I have to use the webpage to do expenses, why do I need an app to order cards and see statements when the webpage does all that?? ### 1/5 — Unusable app *2026-04-07, version 9.1.101* This app won’t even open. As it’s trying to enable Face ID it thinks you have another session open. Don’t waste your time with this garbage. ### 4/5 — Fast and responsive app *2026-03-20, version 9.1.101* It would be great if there was a function to lock your credit card. I lost mine and didn’t know how to cancel it. I live in New Zealand and it was very hard to figure out how to put it on hold. ### 1/5 — Predatory Bank *2026-03-04, version 9.1.101* Awful institution. App is predatory. Many features don’t work as intended to cause you to incur a late payment charge. Support is overseas and will route you back to the main menu. Stay away ### 3/5 — Getting worse not better *2026-02-28, version 9.1.101* Had to replace my card. Showed 0USD for expedited. The actual amount was cut off. Have the new card, shows a balance and won’t let me pay the balance. Tried to exit and try again now it says only one session allowed at a time… One app single device, buggier than a banking app should be. ### 1/5 — Army Problems *2026-02-24, version 9.1.101* Trying to get my GTC and this corpo won’t let me sign in to check the status. It keeps telling me there is a problem or when I try any of the select OTP options non of them work. Literally first time trying it and it doesn’t work. ### 1/5 — A little disappointed *2026-02-24, version 9.1.101* Cannot read facial recognition…🫩 ### 1/5 — Cant get any real help *2026-02-21, version 9.1.101* Only allow you to talk to automated agent. No option to talk to a human and AI agent is not helpful in anything apart from basic operations ### 1/5 — Not friendly *2026-02-14, version 9.1.101* Extremely hard to set up and login ### 1/5 — Why does this app suck so bad *2026-02-04, version 9.1.101* Within 2 hours of having this app it forgot my password ( my phone didn’t) locked me out. Refused to let me reset my password, the desktop refused to let me reset my password, and I had to manually reset it using the phone line. Then because the designers and 2 IQ away from room temperature, you cannot copy past new or temporary passwords or see the password as you type it in. I wish I could use a different bank this is terrible. It also won’t resend you a new code to log in if the app crashes and doesn’t recognize the code it sent. This app could have been made better by a gorilla with a typewriter. ### 1/5 — Worst app ever *2026-01-30* Just pure evel ### 1/5 — Keine Funktion *2026-01-23* Kein Face ID / nur: “unexpected error, please try later” ### 1/5 — Just as bad as the company *2026-01-02, version 8.10.100* Just sends you to the website or has you call an automated loop system. So, why have the app? They owe me $500, but do not a system to interact with a human unless you spend half an hour with the automated assistant that has trouble understanding words (I didn’t get that) OR. The ability to let the user just use the keypad (which is more efficient and less aggravating). Of course, a great feature (almost every other bank has) to offer would be chat or email from the app. It makes zero sense to go through verifying my identity on the app then through the automated system AND THEN THE CUSTOMER SERVICE REP. How much more biometric (voice recording) do you want to sneakily collect without asking? Give me my money and fix your app! ### 1/5 — Obstructive and cooercive *2025-12-29, version 8.10.100* Impossible to make payments in the app then when calling in I had to speak to a robot for an impossibly long time which didn’t understand my accent (inaccessible) only for them to tell me I have to do a bank transfer ## Most critical reviews (10 lowest-rated) ### 1/5 — No app support for ACH refund, 10 day waiting period between transfers *2026-08-25, version 9.4.100* No app support for ACH refund, 10 day waiting period between transfers. Lousy app. Would not choose to bank with this company if I weren’t forced to due to government contracts. Called on the phone and the rep was short with me, too. Short this company! ### 1/5 — Frustrating App *2026-08-23, version 9.4.100* 2 factor is required and used to work but had to cancel a card and get a new one and now the new card isn’t linked to my account and 2 factor ID doesn’t work. The tech support just says to read the help guide and you can’t get a real human on the phone. Wouldn’t use them if it wasn’t required by work. ### 1/5 — Worse card for service members *2026-08-13, version 9.4.100* You call the number on the back of the card. An AI voice cheerfully greets you, then forces you through a maze of options that never match what you need. After 45–90 minutes (sometimes two hours), you finally reach a human. The agent is offshore, the connection is crackly, and the accent is so thick that neither of you understands the other. They transfer you three times. Each transfer restarts the verification process. By the time someone who might know what a dispute is comes on the line, they’ve already hung up on you once “for security reasons. ### 1/5 — Service members deserve better *2026-08-04, version 9.4.100* It’s a very bad app with outrageous security requirements, clunky UI, slow processing speeds, and is just all around useless. You can’t do anything on the app. And you can’t do anything on the app and website at the same time in 2026 because that’s basically trying to steal nuclear launch codes. It’s clear Citi is just cashing the contract checks and leaving the service members to deal with this junk. This app needs to be brought into not just 2026, but the 21st century. ### 1/5 — Bad user interface *2026-07-22* Very small character with grey color and bad contrast difficult to read. No zoom. Menu not comprehensive. How can we propose a such interface on modern devices ? ### 1/5 — HORRIBLE USER INTERFACE *2026-07-17, version 9.3.100* I HATE GTC BRUH ### 1/5 — Raspberry award *2026-07-17* I got to congratulate you on your third consecutive year of being the most horribly designed and buggiest app of ALL apps that I have on my phone. It takes a lot of wrong doing, ill-practices, miss-management and a dedication to zero quality to achieve this state! Congratulations! ### 1/5 — Unusable *2026-07-12, version 9.3.100* Terrible app and even worse customer service, specially their AI service. Couldn’t recommend against it more! ### 1/5 — Glitchy mess *2026-06-15, version 9.3.100* The app will hit me with a “rate your experience with this app” notification but then not let me click any option, hard locking me from using the app. When I exit and re-enter, it tells me I need to log out of the previous section and, again, not let me click any option thus hard locking me from using the app. It also is unresponsive in accepting the one-time code they send via SMS. Not good for a banking app to have these kinds of problems. ### 1/5 — Good luck getting your account back if you’ve forgotten your password! *2026-04-14, version 9.1.101* Such a frustrating app to use. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2026-06-01, version 9.3.100* This a great app to see real time charges. ### 5/5 — Good services *2025-12-12, version 8.10.100* Very good and easy to use ### 5/5 — First Timer *2025-12-12, version 8.10.100* My first time using this APP, who knew. CitiManager knew! ### 5/5 — Activity *2025-10-26, version 8.9.100* Perfect to check all transactions and others. Thanks. ### 5/5 — MR *2025-07-25, version 8.5.200* User Friendly App, very easy to navigate ### 5/5 — Convenience *2025-07-25, version 8.5.200* The app is so convenient. It put your GTC and information at your fingertips. Love the ease of access and ability to get things done. ### 5/5 — Easy to Navigate *2025-05-15, version 8.4.100* Easy to navigate when in search for a statement and charges. Easy payment options. ### 5/5 — Payment *2025-04-17, version 8.2.100* pls add payment option in this app itself .. ### 5/5 — Rate *2024-06-12, version 7.7.100* Very useful! ### 5/5 — Log in issue *2024-05-03, version 7.7.100* I spoke to Anna on my login issue and she was very helpful, I had another issue to take care off while I was on, this was no problem for her to sort. Keep up the good work! Paul. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*