# CITIZEN CONNECTED — user reviews > 113 indexed App Store user reviews of CITIZEN CONNECTED by CITIZEN WATCH CO.,LTD, rated 4.70/5 from 3,445 ratings. - Source: https://appshunter.io/ios/app/citizen-connected/id1483037539/reviews - App overview in markdown: https://appshunter.io/ios/app/citizen-connected/id1483037539.md - Rating breakdown: 5★ 2,829 · 4★ 463 · 3★ 99 · 2★ 14 · 1★ 40 ## What do users think of CITIZEN CONNECTED? Overall sentiment: negative **Pros** - 👍 User-friendly app - 🚀 Simple and easy to use - 💡 Helpful fitness tracking - 🔒 Secure connectivity - 🌟 Great watch quality **Cons** - 🐛 Frequent connectivity issues - 🔌 Poor Bluetooth connection - 🕰️ Limited watch face customization - 🔍 Lacking advanced features - 🔧 Buggy app updates **Commonly reported bugs** - Watch face not working properly - Disconnection issues between app and watch - Inaccurate step and distance tracking - Sleep data not recording correctly - Compatibility issues with newer phone OS **Most requested features** - Add more watch face options - Improve syncing with other health apps - Introduce more advanced fitness tracking - Allow for better app and watch customization - Enhance offline functionality ## Newest reviews (12 of 113) ### 3/5 — App helpful...... *2026-07-03, version 5.1.18* The app is a helpful addition to my iPhone data but the Bluetooth link with my watch fails, constantly. ### 3/5 — Could be much better *2026-05-27, version 5.1.18* Come on citizen use your imagination there’s many watch faces you can add and the customization has a lot of room for growth add some of your trade mark designs a square date window hour and minute markers your divers come on other than that the heart rate monitor if pretty on the sleep tracking I use get it together better faces and customization. Updated 2026 does the app not work anymore my watch still working help me please won’t connect to app fix app for 2026 ### 4/5 — Motivates *2026-03-01, version 5.1.18* A different and beautiful way to help me to be mentally and physically FIT! ### 2/5 — Doesn’t support Arabic + no updates from a long time ago *2026-02-14, version 5.1.18* The watch doesn’t support Arabic notifications titles No new watch faces and no new updates Sometimes the app disconnect the watch ### 2/5 — Unreliable *2026-01-12, version 5.1.18* Good for a year. Does not stay connected Bluetooth, trouble resetting, wrong time. ### 5/5 — Watch *2025-12-31, version 5.1.18* Excellence ### 5/5 — O I *2025-12-13, version 5.1.18* Good ### 5/5 — Perron *2025-10-31, version 5.1.18* Bueno ### 2/5 — Latest update broke the date feature! *2025-10-19, version 5.1.16* As others have said very buggy. Latest update made it worse, now the “today’s date” capability stopped working ### 3/5 — No notification *2025-08-19, version 5.1.16* I am not getting any notifications on my watch, even though they are enabled in the app. Moreover, the connectivity of phone with app is hit and a miss. Sometimes it connects readily, sometimes it takes a few tries. Good watch, but app connectivity should be better. ### 4/5 — Helpful *2025-06-25, version 5.1.14* A different and beautiful way to help me to be mentally and physically FIT! ### 4/5 — Useful and Beautiful *2025-05-11, version 5.1.14* A different and beautiful way to help me to be mentally and physically FIT! ## Most critical reviews (10 lowest-rated) ### 1/5 — Dumpster FIRE of a phone and APP! *2026-07-03, version 5.1.18* This is the worst “smart”watch I have EVER OWNED! It never charges and never connects to the app. It takes an act of GOD for it to connect to the App and then randomly disconnects whenever it damn well pleases. I’ve tried deleting the app, resetting the watch and just about every other thing under the sun to make this terrible watch and app tolerable to own. Can’t say I’d get another Citizen watch again. ### 1/5 — I wouldn't recommend buying such a watch. *2026-05-31, version 5.1.18* The watch works poorly, the app doesn't either, and the connection to the watch is often lost. I wouldn't recommend buying such a watch. ### 1/5 — Trouble connecting with watch *2026-04-04, version 5.1.18* It had been good until it stopped connecting with my watch, i would say a little i er a month ago, now i am stuck with the last customization i made and i cant go back or edit its face. I already peformed several troubleshooting approaches including deleting the app but when i get to the point of pairing the cell phone with my watch ir only gives me a message of error. Too sad, i really likes it for a while. ### 1/5 — Watch never connects *2026-02-02, version 5.1.18* I’ve had the watch for several years now and it only worked the first few months. After that, it won’t connect to the app anymore. Tried reconnecting and it’s stuck at “Almost There.” Contacted Citizen and they can’t help. So now, I have a useless watch. I can’t use it since it doesn’t even have the right time. ### 1/5 — Bluetooth connection issue *2025-11-23, version 5.1.18* You don’t seem to fix it. Keeps disconnected to iPhone ### 1/5 — Bluetooth connection issue *2025-11-02, version 5.1.18* Keeps disconnected to iPhone ### 1/5 — do not buy *2025-09-08, version 5.1.16* garbage connectivity and must be regularly reinstalled. ### 1/5 — Setting up watch *2025-06-16, version 5.1.14* put more basic info on the app like how to transfer the desired watch face. ### 1/5 — Fix issue sleep dial info *2025-04-28, version 5.1.14* Sleep timing is not showing up in watch dial dashboard ### 1/5 — YF20 App Pairng *2025-04-22, version 5.1.14* Watch loses connection to the app quite regularly, and when it does i need to reconnect to the app for things as basic as the correct time. Connecting to the app isn’t guaranteed. Very Poor. If it wasn’t a present from the wife i would have a different smart watch. ## Most praised reviews (10 highest-rated) ### 5/5 — Excelente *2026-08-08, version 5.1.18* 👍👍👍 ### 5/5 — Mi citizen *2026-08-07, version 5.1.18* Una belleza😍 ### 5/5 — Los amo *2026-07-19, version 5.1.18* A todos ### 5/5 — Riiiver Stock *2026-06-01, version 5.1.18* So sad, when riiiver stock come back? ### 5/5 — Excelente *2026-04-16, version 5.1.18* La recomiendo ### 5/5 — Smart watch *2026-03-30, version 5.1.18* Just great used it today for the first time and well impressed 🙏 ### 5/5 — Let’s do some modifications *2026-03-14, version 5.1.18* Overall I love the app but it’s too bright I wish there was a way to have the homepage and everything in dark mode also so I wish there was more things you could do with the watch more customizations more calibrations finding ways to redesign this watch it has so much potential I love the watch and I am buying a couple more but definitely want more things on the app because I feel like it’s missing a lot like if I decide to work out I want to see how long I worked out for and what exactly did I do and if it’s possible to see how much I gained and how much I lost stuff like that but overall I’m satisfied with the app I just wish they could do more even some more faces would be nice ### 5/5 — Easy to read and accurate *2026-03-06, version 5.1.18* App works well with watch, didn’t think I would use all the features, but I do monitor them all to help with overall health check ### 5/5 — Good App *2026-03-05, version 5.1.18* Has some bugs but does basically what I need ### 5/5 — My daughters gift *2026-01-13, version 5.1.18* A gift from my daughter on Father’s Day, in 2024. Have loved it everyday! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*