# citizenM \| Booking Hotel Rooms — Check in to Affordable Luxury > Mobile hotel booking and in-room control for citizenM guests. (iPhone/iPad app by citizenM Hotels.) - Source: https://appshunter.io/ios/app/citizenm-booking-hotel-rooms/id1460773704 (this page in markdown: same URL + `.md`) - Developer: [citizenM Hotels](https://appshunter.io/developer/1460773703) - Category: Travel, Lifestyle - Price: Free - Rating: 4.90/5 from 4,671 App Store ratings · 117 written reviews indexed - Age rating: 12+ - Requires: iOS 15.0 · 129 MB - Languages: American English, French (France) - Released: 2019-12-20 - Data updated: 2026-06-10 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/citizenm-booking-hotel-rooms/id1460773704/reviews.md ## What is citizenM | Booking Hotel Rooms? “What’s in it for me?” Sail through an entire stay at any citizenM hotel – from booking and arriving to check-out and final invoice – with just your phone and the citizenM app on it. Honestly, the only thing this app won’t do is polish your shoes (we’re working on it). Before stay: begin check-in – skip the hotel front desk enjoy a free welcome drink with every app booking keep your stay history in one place, even if booked via other channels (like booking.com) city tips from locals At the hotel: go straight to your room with completed app check-in control your room like Bond supervillain - lights, blinds, temperature stream your own shows and series to the room TV browse food and drink menus And after… : don’t stop at the front desk for check-out download stay invoice right away see all previous citizenM stays earn travel badges We kept this short, but there’s way more. To get it all, download this app. ## Key features - Mobile check-in and check-out - In-room climate and lighting control - Stream personal content to room TV - Browse food and drink menus - View stay history and invoices - Earn travel badges - Access local city tips ## What do users think of citizenM | Booking Hotel Rooms? Overall sentiment: positive **Pros** - 👍 Seamless check-in/out process - 🚀 Convenient in-room controls via app - 💡 Innovative room technology - 👍 Friendly and helpful staff - 👍 Clean and modern hotel design - 👍 Great location and amenities **Cons** - 🐛 App login/booking issues - 🐛 Inconsistent in-room technology - 🔒 Concerns about app security/privacy - 🔋 Draining battery life with app usage - 🤔 Rooms may be too small for some **Commonly reported bugs** - App crashes during check-in process - Booking information not syncing properly - Room controls not functioning as expected - Compatibility issues with older devices **Most requested features** - Ability to cancel subscriptions easily - Improved app stability and reliability - More control options in the app - Support for additional ID types besides passport ## Recent user reviews (10 of 117) All indexed reviews: https://appshunter.io/ios/app/citizenm-booking-hotel-rooms/id1460773704/reviews.md ### 1/5 — Can’t log in *2025-11-20, version 2.22.4* Login feature doesn’t work. Keep getting this real *cute* kissing emoji and sorry login cannot be processed… tried to get a rep or see if a AI could help, neither ### 1/5 — App update glitches *2025-11-19, version 2.22.4* I was logged out of the app and when I tried to log back in I kept getting error messages and could not get back in. Since the app is used for payments and controlling features in the room during a stay this is beyond annoying. I hope this is not a sign of what Marriott’s ownership will do to CitizenM. ### 1/5 — Not working *2025-11-16, version 2.22.4* When trying to book it sends you to Marriott. Again disappointed. ### 5/5 — DC room *2025-10-20, version 2.22.1* Good stay for the price ### 5/5 — Exceptional *2025-10-19, version 2.22.1* What an app, all hotels should have to by law use this! ### 1/5 — Payment Never Works *2025-10-07* Before & after update, I can’t even get to the screen that allows me to select a payment option w/o the “something went wrong” message. Weeks ago, when I actually did get to payment selection screen and actually picked the payment method, same thing “Error” message, never accepted payment. Instead if you try to log in online website, password never recognized, select “change password” but email never sends. If you select 7 nights, it’ll say 7 nights on the calendar, but the price options list always says 8 nights, so you never have transparency on if you’re being charged the correct amount or extra bc of their glitch. No matter the time of the day, customer service never allows you to chat with a human, after waiting for 30 minutes it’ll add an on additional 30 minute wait for service. OH and now dead smack in the middle of my November trip, the app is now claiming they’ll likely shut down to merge with Marriott, can’t wait for the technical difficulties. OMG the hassle is too frustrating for what should be an enjoyable and relaxing trip. ### 5/5 — World class app, people, hotel *2025-10-02, version 2.22.0* Been loyal to citizenM for over a decade and love the people, the vibe, and the amazing app which is well built. Sad the app will be discontinued as part of the Marriot acquisition. In room control was amazing feature. The team that worked on the app should be proud of their work. ### 5/5 — Great stay *2025-09-22, version 2.21.0* This place never disappoints, I opted for the membership and breakfast this trip. And both were excellent! ### 5/5 — Great stay! *2025-09-15* We chose the CitizenM Back Bay for location and it did not disappoint! Everything we wanted to see and go to was accessible by walking, especially Fenway Park! The room was small but was all we needed for our three night stay and was on point! The bed was comfortable and the view was amazing! Would highly recommended and would stay again! ### 1/5 — Rubbish *2025-09-14, version 2.21.0* Hopeless, app does not work, don’t bother. keeps asking for a city of residence with no field to enter it. Overcomplicated nonsense. ## Frequently asked questions about citizenM | Booking Hotel Rooms ### What can I do with the citizenM app? The app allows you to book hotel rooms, complete mobile check-in to skip the front desk, and control your in-room amenities like lights, blinds, and temperature. You can also stream your own shows to the room TV, browse food and drink menus, and manage your stay history and invoices. ### How does the app help with booking? You can book your entire stay directly through the app. Additionally, app bookings come with a free welcome drink. The app also keeps a record of your stay history, even if you booked through other channels like Booking.com. ### Is the citizenM app free to use? Yes, the app itself is free to download and use. While the app offers many features for free, it is part of a hotel chain that provides paid services. The app may also contain advertisements. ### What are the benefits of using the app at the hotel? At the hotel, the app allows you to go straight to your room after completing app check-in. You gain full control over your room's environment, including lights, blinds, and temperature, and can stream your own content to the TV. You can also easily browse menus and check out without visiting the front desk. ### Can I see my past stays and invoices? Yes, the app provides a feature to see all your previous citizenM stays. You can also download your stay invoice right away after checking out, eliminating the need to wait or visit the front desk. ## Version history (last 5 releases) ### 2.22.4 — 2025-11-12 Fact: bugs are cute only in cartoons. All other bugs - not cute. Goodbye, not cute bugs! This app is better without you. ### 2.22.3 — 2025-10-30 We have some good news - and also some good news! Ugly bugs are gone. Some things are working better than before. Every member of our app team is present and accounted for. We hope you enjoy our app until the next release! *thumbs up* ### 2.22.2 — 2025-10-22 Better performance, stability, speed and precision? No, it's not a training goal for the world's fastest runner - it's our app after the last round of improvements and bug fixes. It was a good one. Thank you for reading. ### 2.22.1 — 2025-10-08 Bug fixes and improvements must be smart, quick, and always serve the user. App release updates should not be boring. After each app improvement session, sandwiches should be served. Thank you for coming to our Ted Talk. ### 2.22.0 — 2025-10-02 Update your app and be surprised – you may not even believe your eyes! We bundled the hotels you travelled through, and made a digital gift just for you. Share it online and with your contact list, remember the Marvins you have kissed. And if you’re sad and feeling blue, smile while you read the Marriott FAQ. ## Apps similar to citizenM | Booking Hotel Rooms | App | Rating | Price | Category | | --- | --- | --- | --- | | [Hilton Honors: Book Hotels](https://appshunter.io/ios/app/hilton-honors-book-hotels/id635150066) | 4.9 (3,178,088) | Free | Travel | | [Marriott Bonvoy: Book Hotels](https://appshunter.io/ios/app/marriott-bonvoy-book-hotels/id455004730) | 4.9 (2,761,731) | Free | Travel | | [Booking.com: Hotels & Travel](https://appshunter.io/ios/app/bookingcom-hotels-and-travel/id367003839) | 4.8 (1,981,516) | Free | Travel | | [IHG One Rewards: Book Hotels](https://appshunter.io/ios/app/ihg-one-rewards-book-hotels/id368217298) | 4.9 (779,812) | Free | Travel | | [Hotels.com: Book hotels & more](https://appshunter.io/ios/app/hotelscom-book-hotels-and-more/id284971959) | 4.8 (2,247,159) | Free | Travel | | [Priceline - Hotel, Car, Flight](https://appshunter.io/ios/app/priceline-hotel-car-flight/id336381998) | 4.8 (1,123,712) | Free | Travel | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*