# citizenM \| Booking Hotel Rooms — user reviews > 117 indexed App Store user reviews of citizenM | Booking Hotel Rooms by citizenM Hotels, rated 4.90/5 from 4,671 ratings. - Source: https://appshunter.io/ios/app/citizenm-booking-hotel-rooms/id1460773704/reviews - App overview in markdown: https://appshunter.io/ios/app/citizenm-booking-hotel-rooms/id1460773704.md - Rating breakdown: 5★ 4,354 · 4★ 194 · 3★ 42 · 2★ 19 · 1★ 62 ## What do users think of citizenM | Booking Hotel Rooms? Overall sentiment: positive **Pros** - 👍 Seamless check-in/out process - 🚀 Convenient in-room controls via app - 💡 Innovative room technology - 👍 Friendly and helpful staff - 👍 Clean and modern hotel design - 👍 Great location and amenities **Cons** - 🐛 App login/booking issues - 🐛 Inconsistent in-room technology - 🔒 Concerns about app security/privacy - 🔋 Draining battery life with app usage - 🤔 Rooms may be too small for some **Commonly reported bugs** - App crashes during check-in process - Booking information not syncing properly - Room controls not functioning as expected - Compatibility issues with older devices **Most requested features** - Ability to cancel subscriptions easily - Improved app stability and reliability - More control options in the app - Support for additional ID types besides passport ## Newest reviews (10 of 117) ### 3/5 — Day Before Cruise *2025-08-24, version 2.21.0* Overall experience, Good breakfast, location. Down side the blinds did not work properly and we could not look out. ### 5/5 — App control *2025-04-14, version 2.16* App worked well when in room tablet failed. ### 5/5 — All Around Amazing *2025-03-16* Everything about this place was amazing. It was close to all of our events and very modern. It had a whole vibe from the cleanliness to the common areas and flexible seating to the food and the drinks. It was my husband’s birthday and when we walked in the room there were treats and a voucher for two drinks on them. Everything in the room is basically controlled by an iPad and was so easy to use. It even had setting for moods in the room. So cool. Our particular room was spacious and plenty of room. The blackout curtains helped us sleep in the am (because we never get to sleep in). Love this place and will be back. Hopefully visit other ones too. ### 5/5 — loved it *2025-02-14, version 2.14* my favorite hotel ever!! everything was so easy from check in to check out. will definitely be coming back!! ### 5/5 — Modern and well run *2025-01-21, version 2.12.1* I really like this hotel. Very simple but high quality. The room has a lot of tech that all works. ### 5/5 — Great location, wonderful hotel *2024-12-15, version 2.12.0* We really enjoyed the hotel. The lobby was fantastic and the people were friendly. The location was excellent ### 3/5 — check in nightmare *2024-12-08, version 2.12.0* if i already paid in advance i expect to got straight to my room without any hassle this livation has security who was quite rude id rather skip interaction with rude employees and go directly to my room ### 5/5 — We’ll be back! *2024-11-27* What a fantastic stay! Loved our room, the tech on our phones to control everything - and the view was the best! Everyone who helped us - Erma, Sara and the people who helped us at the bar, went above and beyond to accommodate us. Looking forward to staying here again and trying some of your other locations too. ### 3/5 — Okay but you’re invisible *2024-11-14, version 2.12.0* The room is laughably small. But we can see past that. We dii it don’t have black out blinds and called the front desk on 11/10/24. We said we would be fine until the next day and they thanked us and said someone would come look at the room while we were out and about. No one came so 11/11/24 we went to the front desk and told them again and they were surprised like no one knew and said it was honestly believable the blinds were just missing and someone would replace them or get us a new room that day. When we asked again that night again they were surprised and we're on vacation and just dropped it. We asked our room to be cleaned twice and it was only cleaned once. Otherwise the room was clean and the bed was comfortable and we were happy there ### 5/5 — Beautiful *2024-11-06, version 2.11.1* First time visiting citizen M and will deffinately be back, everything about it is brilliant from controlling everything in your room with the iPad or app to the lovely decor in the reception area, changing the shower colours was great fun and ending the night listening to some nice relaxing music was great, I would say it’s quirky and fun, stayed for 2 nights with my husband, hopefully see yous soon ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t log in *2025-11-20, version 2.22.4* Login feature doesn’t work. Keep getting this real *cute* kissing emoji and sorry login cannot be processed… tried to get a rep or see if a AI could help, neither ### 1/5 — App update glitches *2025-11-19, version 2.22.4* I was logged out of the app and when I tried to log back in I kept getting error messages and could not get back in. Since the app is used for payments and controlling features in the room during a stay this is beyond annoying. I hope this is not a sign of what Marriott’s ownership will do to CitizenM. ### 1/5 — Not working *2025-11-16, version 2.22.4* When trying to book it sends you to Marriott. Again disappointed. ### 1/5 — Payment Never Works *2025-10-07* Before & after update, I can’t even get to the screen that allows me to select a payment option w/o the “something went wrong” message. Weeks ago, when I actually did get to payment selection screen and actually picked the payment method, same thing “Error” message, never accepted payment. Instead if you try to log in online website, password never recognized, select “change password” but email never sends. If you select 7 nights, it’ll say 7 nights on the calendar, but the price options list always says 8 nights, so you never have transparency on if you’re being charged the correct amount or extra bc of their glitch. No matter the time of the day, customer service never allows you to chat with a human, after waiting for 30 minutes it’ll add an on additional 30 minute wait for service. OH and now dead smack in the middle of my November trip, the app is now claiming they’ll likely shut down to merge with Marriott, can’t wait for the technical difficulties. OMG the hassle is too frustrating for what should be an enjoyable and relaxing trip. ### 1/5 — Rubbish *2025-09-14, version 2.21.0* Hopeless, app does not work, don’t bother. keeps asking for a city of residence with no field to enter it. Overcomplicated nonsense. ### 1/5 — Passport scan doesn’t work *2025-04-17, version 2.16* I had tried to check in ahead of time and the passport chip scanner is impossible to get working. The instructions for it are also confusing and poorly conveyed. Why can’t they just take a passport number, expiry, etc.? A classic case of more advanced tech not necessarily working better. ### 1/5 — FRAUDULENT BOOKING-ZERO STARS *2025-03-22* I booked directly with the citizenm website for a stay in Paris that offered free cancellation up to 24 hrs before stay. Downloaded the app, and the booking showed in the app. Tried to cancel it later and was told that I can’t cancel in the app if booking was made by a 3rd party service. Apparently CitizenM secretly redirects the booking from their website to a 3rd party service to get around the free cancellation issue. Unbeknownst to me, the hotel was booked through Hopper (no email rec’d from them) and even Hopper said they could not cancel it because it was made through them INDIRECTLY. Also was told that Katanox could have made the reservation for Hopper. Hopper then gave me a non-working number to cancel my indirect reservation. ZERO STARS. ### 1/5 — Payment doesn’t work *2025-02-11, version 2.13* Trying to make a reservation online from both website and this app but none of them worked ### 1/5 — Not compatible with iphone SE *2025-01-24, version 2.12.1* Restaurant menu is not sized correctly for SE screen. Important controls are cut off at the bottom. ### 1/5 — Couldn’t retrieve booking *2024-11-26, version 2.12.0* App could not retrieve my booking and nobody at hotel could assist. So it was unusable. ## Most praised reviews (10 highest-rated) ### 5/5 — DC room *2025-10-20, version 2.22.1* Good stay for the price ### 5/5 — Exceptional *2025-10-19, version 2.22.1* What an app, all hotels should have to by law use this! ### 5/5 — World class app, people, hotel *2025-10-02, version 2.22.0* Been loyal to citizenM for over a decade and love the people, the vibe, and the amazing app which is well built. Sad the app will be discontinued as part of the Marriot acquisition. In room control was amazing feature. The team that worked on the app should be proud of their work. ### 5/5 — Great stay *2025-09-22, version 2.21.0* This place never disappoints, I opted for the membership and breakfast this trip. And both were excellent! ### 5/5 — Great stay! *2025-09-15* We chose the CitizenM Back Bay for location and it did not disappoint! Everything we wanted to see and go to was accessible by walking, especially Fenway Park! The room was small but was all we needed for our three night stay and was on point! The bed was comfortable and the view was amazing! Would highly recommended and would stay again! ### 5/5 — First time here *2025-09-14, version 2.21.0* I had a great experience overall, my only complain was that there was no ice machines, and mini fridge did not work. Everything else was very clean and smooth. ### 5/5 — Amazing Miami Worldcenter Hotel *2025-08-11, version 2.20.1* My wife and I stayed 2 days before our 7 day cruise from Australia loved the location close to the port. We enjoyed being here the Hotel had a positive vibe & quirky touches that added life to the Hotel 🫶🏼🫶🏼 loved it that much we rebooked 2 more nights after our cruise 🚢 Thank you also to Cindy who went over and above to request contacting the duty hotel manager Brian ? for us the room we had preferred ### 5/5 — Many years staying at Citizen M in Glasgow *2025-05-06, version 2.16* Always so friendly and helpful - in particular Loren, Michael, Paddy , Stephen and the lovely lad from Ukraine- so sorry I’ve forgotten your name !- and many others who work there. Comfy beds and great breakfasts. Thank you! Clare ### 5/5 — Great Stay *2025-04-29, version 2.16* Exceeded expectations. Room is small but extremely functional and clean. The iPad controls for the room are a pleasure. While overall menu is limited, the breakfast is more than adequate. Above all, every staff member was extremely friendly and attentive. ### 5/5 — DEM MEMBERZ *2025-04-22, version 2.16* I really rock with yall man, my girl put me on to this and we found a discount for a lil stay… This hotel gave me some motivation to do it big! (Bf of acct holder) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*