# Citizens Bank & Trust Company — user reviews > 12 indexed App Store user reviews of Citizens Bank & Trust Company by Citizens Bank & Trust Company, rated 4.80/5 from 1,160 ratings. - Source: https://appshunter.io/ios/app/citizens-bank-and-trust-company/id1583275873/reviews - App overview in markdown: https://appshunter.io/ios/app/citizens-bank-and-trust-company/id1583275873.md - Rating breakdown: 5★ 1,061 · 4★ 58 · 3★ 11 · 2★ 10 · 1★ 20 ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointed with the app *2025-11-23* I have been using this app now for around 6 years and never had a problem. Then one day, about 2 weeks back, it tells me that I need to update the app. Wouldn’t even give me a choice!!! Updated and now I can’t get in the app at all. I’ve deleted it numerous times and reinstalled it, and it still won’t let me in. I just want to scream. Can someone please tell me what’s going on with it? Please Thank you, Sincerely, Frustrated ### 1/5 — App Issues *2024-10-24* For the most part i’ve really loved this app, but it’s just has so many issues with going down all the time and it stays down for long periods of time to where you can’t even access the app. You guys have got to fix this soon because it’s making me want to switch banks. I never see anybody else having these issues ### 1/5 — Rate *2022-03-15* I sure don’t like this new revision to the Citizens app. It is cumbersome, hard to pay bills on my iPhone, which is how I’ve always used this app. The actual app can’t be found for my MacBook Air. I just hate this app. I never use that word “hate” but I really do despise it. ### 2/5 — Update *2025-11-18* I’ve loved using this app on my iPhone however now it’s requiring an update that my phone will no longer do, so it’s going to force me in the future to trade up on my phone not happy about that. ### 3/5 — Truly Frustrated *2026-05-29* I can’t get the newest iOS system update so now I can’t get into my checking account online anymore. That is incredibly frustrating. You should allow older versions of the iOS system access to the app so those of us with older iPhones can still use the app!!!! Aaarrrrggghhh!!! ### 3/5 — Version 3.9.0 *2024-01-10* I have used your software since the beginning. I now use your app on my IPAD. The last update has had my first ever problems. I use a numerical code to enter the app, works great, when the app comes up the dashboard appears and i touch the view accounts under the dashboard and it brings up all accounts on the left top of the screen, that is normal. So i can select an account to pay bills, see transaction, make a transfer BUT the options on the left side of the screen do not appear on the screen. Options such as Transfer, Pay Bills, and so on. The left side of the screen is empty, just a black screen. If I try to sign out of the app the screen remains blank so I can’t sign out . I hope closing the app signs me out, but i do not like to close the app without signing out first. I have the latest IPAD software version on my IPad. As i said i have used the software since it began without ANY problems until now. I also use other banks software and yours has always been the top app for easy use. I was working in Rochester NY managing a Computer Center when the software was first released and one of the banks VP’s called me to ask if I would be one of the first long distance users. I said of course. That was in the 90’s. I have Never had a problem one. So please come up with a fix. Have a Fantastic Day. Thanks ### 5/5 — App is Great *2025-06-13* This is my favorite bank. Their app is outstanding. It works instantly. The organization is intuitive. ### 5/5 — A plus Company *2025-03-05* We love this bank and have used it for many years. ### 5/5 — So Easy *2022-04-04* I really appreciate this app. It makes banking so much easier. I hope they change anything. ### 5/5 — EXCELLENT *2022-01-18* We have always had the best experience with Citizens Bank. Excellent customer service!! ## Most praised reviews (2 highest-rated) ### 5/5 — Mobile Banking *2022-01-18* I have never used mobile banking before. I find it very easy and convenient for my busy lifestyle. ### 5/5 — App *2021-12-23* Great job on the new app! It’s much much better! 😁 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*