# Citizens Bank & Trust FL — user reviews > 24 indexed App Store user reviews of Citizens Bank & Trust FL by Citizens Bank and Trust, rated 4.80/5 from 2,284 ratings. - Source: https://appshunter.io/ios/app/citizens-bank-and-trust-fl/id1562870921/reviews - App overview in markdown: https://appshunter.io/ios/app/citizens-bank-and-trust-fl/id1562870921.md - Rating breakdown: 5★ 2,082 · 4★ 109 · 3★ 42 · 2★ 13 · 1★ 38 ## What do users think of Citizens Bank & Trust FL? Overall sentiment: neutral **Pros** - 👍 Pleasant and professional staff - 👍 Excellent customer service - 🚀 Easy online banking - 👍 Friendly and efficient staff **Cons** - 🐛 Unable to access mobile banking - 🐛 App not working on iPad - 🐛 Password issues - 🐛 Difficult to navigate and pay bills online **Commonly reported bugs** - Mobile banking not working after ISO update - App not compatible with older devices **Most requested features** - Print full address on bill payments - Ability to categorize expenses ## Newest reviews (4 of 24) ### 4/5 — Waiting *2022-01-05, version 2.37.0* I am a new customer at Citizen Bank and everything has been going along great except one thing, we were doing a bunch of transactions and the next thing I know the person who I was working with went away on vacation and I did not want to start all over again discussing all of these things with someone else so i’m waiting until they come back to complete the things that needed to be done in reference to the accounts that I have open. ### 5/5 — great app *2021-10-20, version 2.31.1* I love how easy I can access my banking info!!! ### 5/5 — Easy to access, Easy to use *2021-10-10, version 2.31.1* This app is easy to navigate. The quick pin sign in is the best. ### 5/5 — Deposit *2021-08-14, version 2.31.1* Simple and quick ## Most critical reviews (10 lowest-rated) ### 1/5 — Can NO LONGER access mobile. 😡 *2025-10-30, version 3.17.0* I, NOW, can no longer access my mobile banking because of an ISO update staing 17 or later. This is incredibly frustrating. I just want to chk my account and now have to be burden of driving to the bank. ### 1/5 — New app *2025-10-30, version 3.17.0* Doesn’t work can’t get into my account on my I pad.my iPad is updated and I don’t have 17 so you have locked me out of my accounts. Thanks for your new rotten app. ### 1/5 — 👎 *2024-09-18, version 3.16.0* This app let me starve because of service updates ### 1/5 — iPhone 7plus *2024-04-05, version 3.5.0* Not working on my iPhone 7 ### 1/5 — No way to pay account online *2023-02-01, version 2.48.0* Difficult to navigate unable to determine where to pay bill ### 1/5 — Online Banking *2022-10-13, version 2.46.0* Would be nice to see the whole address to be printed on bill payment for accuracy. ### 1/5 — Password Problems *2021-10-14, version 2.31.1* Every time I try to sign in, it says my password is wrong, even though I know it was 100% correct. I try to reset my password and it doesn’t allow me to. It’s so frustrating…. ### 1/5 — Change *2021-07-21, version 2.31.1* When I paid my bills before are used to get a set of numbers or letters to confirm my payment. I have lost that ability. I was used to your way do not like this new way. I find myself Lost. I am even heaven trouble sending this message it asked for a nickname I give it several on it still reject me why are you making things so hard ### 1/5 — New app *2021-07-17, version 2.31.1* I know that a lot of work went in to creating this new app, but I think not a lot of thought! I can’t categorize each expenditure anymore and, for me, it is difficult to navigate. ### 2/5 — Unable to use iPad *2023-11-07, version 3.7.0* I have a small checking account there and wanted to create an external transfer bank to link with and want to set up a bill pay. Cannot use my iPad to do this. I am told on the app I must have a desktop computer or a laptop, of which I have neither. No other bank I deal with has this restriction. Seems odd. ## Most praised reviews (10 highest-rated) ### 5/5 — Jim spivey *2025-12-16, version 3.30.0* I mainly deal with the Auburndale office and their staff is the most pleasant and professional to work with. I really enjoy working with this bank. ### 5/5 — A truly great Bank *2025-08-26, version 3.26.1* I have been with this bank for 3 years and it’s the best bank i have used in years, nice people and excellent service, you can’t ask for better than that. ### 5/5 — Password *2025-01-24, version 3.19.1* Quit changing password ### 5/5 — Great Banking Experience *2024-12-13, version 3.18.0* Citizens Bank offers the best customer service over all others! Highly recommended for your personal and business needs! ### 5/5 — Best Customer Service. *2024-11-29, version 3.18.0* Everyone is always kind and Welcoming .😇 ### 5/5 — Easy online banking *2024-06-21, version 3.13.0* I’ve enjoyed dealing with this bank. Everything makes perfectly good sense. Thank you for the great treatment. I appreciate it. ### 5/5 — Best bank ever *2023-10-29, version 3.7.0* Been with Citizens since the 1980s. Friendly and efficient staff. ### 5/5 — Statements *2023-08-12, version 3.5.0* It seems I can’t print our Dix Electric Inc statements it keeps doing my personal one? What am I doing wrong? I’ve opened it in Dix Electric hit statement and it only brings up my personal one? ### 5/5 — Problems *2023-04-22, version 3.1.2* It does not work for me ### 5/5 — My experience with Citizens Bank And Trust *2022-11-09, version 2.47.0* All the ladies at the Auburndale location are absolutely amazing always going over and above from any bank I have ever dealt with! I will never change banks!❤️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*