# Citizens Bank and Trust Mobile — user reviews > 7 indexed App Store user reviews of Citizens Bank and Trust Mobile by Citizens Bank & Trust Company of Vivian, LA, rated 4.82/5 from 342 ratings. - Source: https://appshunter.io/ios/app/citizens-bank-and-trust-mobile/id517778963/reviews - App overview in markdown: https://appshunter.io/ios/app/citizens-bank-and-trust-mobile/id517778963.md - Rating breakdown: 5★ 307 · 4★ 21 · 3★ 5 · 2★ 1 · 1★ 7 ## Most critical reviews (7 lowest-rated) ### 1/5 — Error code *2020-12-09, version 4.6.5.193* I am trying to download this app, but I keep getting a Error Code 0014 Can someone please help? I love being able to check my account information. ### 1/5 — Horrible App *2019-12-16, version 4.4.13.915* The app is horrible requiring what is basically a two step authorization every time it is used. The facial recognition does not work. The app in the past has worked great but lately it is horrendous ### 1/5 — Needs work *2019-01-24, version 4.4.4* The Touch ID has never worked and my balance is never right. I always have to login and put numerous time to get it to pull up right ### 3/5 — Review *2021-05-07, version 6.3.2.1414* Good ### 4/5 — Convenient but has some bugs *2018-12-19, version 4.4.4* I like having access to my account 24/7 but I’ve noticed that transactions are out of order and sometimes disappear altogether for a short time. You have to really pay attention and not just look at the available balance. Otherwise you could potentially overdraw your account. ### 5/5 — Was good app now ruined. *2021-04-20, version 6.2.1.1050* Why did you do this? It was simple and functional. Just ruined the app. Very unhappy! ### 5/5 — Mobile deposit *2021-03-16, version 4.6.5.2339* This was my first time. It is great! Thank you so much CB&T! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-08.*