# Citizens Bank and Trust — user reviews > 15 indexed App Store user reviews of Citizens Bank and Trust by Citizens Bank and Trust AL, rated 4.90/5 from 1,577 ratings. - Source: https://appshunter.io/ios/app/citizens-bank-and-trust/id1609625789/reviews - App overview in markdown: https://appshunter.io/ios/app/citizens-bank-and-trust/id1609625789.md - Rating breakdown: 5★ 1,485 · 4★ 57 · 3★ 13 · 2★ 5 · 1★ 17 ## What do users think of Citizens Bank and Trust? Overall sentiment: positive **Pros** - 🚀 Convenient and easy to use - 👍 Good mobile app with useful features - 💳 Supports Apple Pay - 🤝 Excellent customer service **Cons** - 🐛 Frequent app crashes and login issues - 📺 Small screen size on iPad - 💸 Unexpected fees charged **Commonly reported bugs** - App kicks users out after multiple mobile deposits - Face ID validation issues **Most requested features** - Bring back the fast balances widget - Improve mobile deposit functionality ## Newest reviews (1 of 15) ### 5/5 — Problems *2022-03-23* I have problems login in. ## Most critical reviews (10 lowest-rated) ### 1/5 — Very bad the worst l have seen *2023-09-19* Bad App very bad ### 1/5 — Disappointed *2022-11-10* 8 months later and my phone app is still awful. I don’t receive email notices for received/approved mobile deposits and emails were my only receipts for our business. Usually after two mobile deposits the app kicks me off. Our business account has been charged $5 monthly since March 21. If they get it removed they just add it to the end of the month. I have reached out numerous times and to my dismay have received nothing so far. ### 1/5 — Too small *2022-03-21* So, we finally get a new app and it doesn’t look any better than the old one. I have an iPad. My mobile app on my iPad now has a screen view that is about 2” x 4” and too small to see. I guess I can use the desk top, but need the mobile one for check deposits. People’s bank of North Alabama has a great app if you want to see how it’s done ### 2/5 — Login Problems *2022-05-19* Unable to use Face ID, keeps saying I need to validate my information no matter how many times I do and I’m constantly being forced to change my password. ### 5/5 — Love Citizens Bank & Trust and the app! *2026-04-08* Great hometown bank with friendly staff. The app is easy to use which matters when your my age :) ### 5/5 — Service *2025-09-14* I love banking with Citizens Bank. The service is amazing. You actually get to deal with people and not automated service. ### 5/5 — Convenient and Easy *2025-07-20* A+ ### 5/5 — Good app *2025-03-27* Been banking with them for over a year and best bank I’ve been with so far! There mobile app and fast balances widget come in clutch! Plus I love that I can add the debit card to Apple Pay! 🍕🫔 Update: after the iOS 18 update, they no longer offer the widget, which was so convenient for me to keep up with my expenses. They need to bring this back ASAP. ### 5/5 — Transfers *2024-09-26* This is easy and saves us a lot of trouble. Thank you. ### 5/5 — Love it! *2024-08-20* Love the app. Very easy to navigate. ## Most praised reviews (4 highest-rated) ### 5/5 — Good app *2023-10-14* Been banking with them for over a year and best bank I’ve been with so far! There mobile app and fast balances widget come in clutch! Plus I love that I can add the debit card to Apple Pay! 🍕🫔 ### 5/5 — Convenient for change *2023-03-01* Thank you to to the creators of the online bankinging ### 5/5 — Can I have the old app back! *2022-04-27* Crashes frequently. Have to go back door on Brouwer about as often as through the app. Old adage “if it ain’t broke don’t fix it” is screaming right now!😭 ### 5/5 — App isn’t working *2022-04-11* Can’t login --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*