# Citizens Bank (IN) — user reviews > 39 indexed App Store user reviews of Citizens Bank (IN) by Citizens Bank (IN), rated 2.36/5 from 25 ratings. - Source: https://appshunter.io/ios/app/citizens-bank-in/id541694670/reviews - App overview in markdown: https://appshunter.io/ios/app/citizens-bank-in/id541694670.md - Rating breakdown: 5★ 7 · 4★ 1 · 3★ 1 · 2★ 1 · 1★ 15 ## Newest reviews (10 of 39) ### 3/5 — Current release not usable *2020-08-04, version 12.3.0* The recently updated app does not progress beyond the opening splash screen. It could be that, in supporting newer phones and operating systems, my iPhone 6 lost the app. Whatever the cause, it needs fixed! Update: Despite this review and contacts with the bank, the app does not work with the current iOS for an iPhone 6. 2nd update: A new version of iOS fixed the issue. However, mobile deposit function does not work. ### 1/5 — Junk *2020-07-11, version 12.1.0* The worked just ok with my iPhone 8 and now it doesn’t work with my new iPhone. Y’all need to get it together. ### 1/5 — Won’t work anymore *2020-07-11, version 12.1.0* This app is not signing in anymore on my iPhone 8 ### 5/5 — Citizens bank app *2013-04-29, version 3.0.0* I love the app. So much easier to do my banking. ### 5/5 — Customer *2013-04-23, version 3.0.0* Fast and easy to use. Transfer while in the checkout line if you've forgotten how much you have. ### 5/5 — Excellent App *2013-03-27, version 3.0.0* I love my local Citizens bank and now I get to take it everywhere with me. When I moved away from home I didn't want to swap banks and this app lets me stay up to date on my accounts all the time. It's a must for any Citizens customer! ### 5/5 — Good *2013-03-21, version 3.0.0* Really good ### 5/5 — Love! *2013-03-14, version 3.0.0* Love this app! Easy to use & manage my banking ### 5/5 — Its about time! *2013-03-11, version 3.0.0* Simple, well laid out, clean, visually appealing. Easy to use banking app that has all the basics right in front of you. You want to look at your checking account? Easy! Click on it! Want to transfer from one account to another? Easy! Pay a bill? Easy. Again, it is nice to have a simple, thoughtful well designed app. ### 5/5 — Awesome app!! *2012-12-09, version 3.0.0* I love this app, it makes banking so much easier!! ## Most critical reviews (10 lowest-rated) ### 1/5 — More work than it’s worth *2025-01-25, version 25.6.0* glitches and causes headaches that don’t need to happen because of awful software design and inefficiency ### 1/5 — Citizens(horrible) *2024-10-06, version 25.6.0* Locks you out of your account after 2 failed attempts after forcing you to change your password every month the email it sends you is basically spam,it gives no info besides failed login attempt,no email,no phone number,no help line,no way to reset your password without going out of your way to call the bank privately or having to drive up to your closest bank.One of the most unprofessional and ridiculously coded apps i have ever seen don’t recommend to anyone looking for a easy banking experience.Security questions dont even work half of the time after triple checking they were right with the bank.it told me i was getting my birthday wrong and wouldnt let me log in.I could go on and on about the problems. ### 1/5 — No way *2023-11-30* When they send you emails that there are attempts to log into your account they give no information no location or from what device no way to reply or a number to call nothing no info whatsoever on the email it locks you out after 1 failed attempt of trying to log in this is one of the worst apps I’ve ever used ### 1/5 — No way *2023-05-14* When they send you emails that there are attempts to log into your account they give no information no location or from what device no way to reply or a number to call nothing telling me officially that it’s the bank when I try to reset my password it gives me security questions I haven’t even filled out or just says question with no question the app is horrible don’t get it or use it ### 1/5 — This app makes me want to switch banks. *2021-06-18, version 13.0.2* This app is absolutely horrible. It always locks me out of my account, which makes it very difficult to keep track of my balance. It even asks security questions that I never even set up. Very frustrating! ### 1/5 — Completely broken on current iOS *2020-10-16, version 12.3.0* Used the app fine for years and now it won’t open beyond the splash screen. Uninstalling the app fixed it for about a day before the same issue started. ### 1/5 — App will not OPEN *2020-08-05, version 12.3.0* This app worked pretty well until a month ago, now I cannot open it on my iPhone 6S. I know I have an older phone, but the phone works great for all my other needs. This must get fixed quickly or I will have to change banks after 50 years with Citizens. ### 1/5 — Jdbnsbduduxx *2020-07-31, version 12.3.0* Doesn’t work with IPhone 11 please fix ### 1/5 — Does not work *2020-07-24, version 12.3.0* This app will not even open on my iPhone XR ### 1/5 — Needs fixed *2020-07-21, version 12.1.0* Stopped working and locked me out ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2020-11-18, version 12.3.4* I’ve never used a better app for a bank! ### 5/5 — New and improved *2016-04-30, version 10.0.33* Give it a chance. It works very well and if something goes wrong, call customer service. They will get you in. Glitches happen, but what matters is how they are fixed. ### 5/5 — Convient *2016-03-26, version 4.1.1.0* Very easy to use! Love the app. ### 5/5 — Citizens *2015-04-30, version 4.1.1.0* Excellent app from a great bank ### 5/5 — Love the app! *2015-03-14, version 4.1.1.0* Saves me a ton of time!! ### 5/5 — Five star app *2014-09-25, version 4.1.1.0* Fantastic app. You can do all your banking from this app. ### 5/5 — Great *2013-10-03, version 3.5.2.0* Finally can do it from my phone without a web browser ### 5/5 — Citizens Bank App. *2013-07-02, version 3.0.0* I like this App., it lets me manage my acct. in seconds at my fingertips. Awesome!! Thanks, your valued cudtomer. ### 5/5 — Great app! *2013-06-29, version 3.0.0* Thanks, Citizens Bank, for this app! It's convenient and easy to use! ### 5/5 — Love my local hometown bank *2013-05-01, version 3.0.0* App is fast and easy to use. Happy my little bank is keeping up with the big boys on the high tech stuff and much more pleasant to bank with!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*