# Citizens Bank LC Mobile — user reviews > 21 indexed App Store user reviews of Citizens Bank LC Mobile by Citizens Bank of Las Cruces, rated 4.80/5 from 1,618 ratings. - Source: https://appshunter.io/ios/app/citizens-bank-lc-mobile/id1632352779/reviews - App overview in markdown: https://appshunter.io/ios/app/citizens-bank-lc-mobile/id1632352779.md - Rating breakdown: 5★ 1,451 · 4★ 105 · 3★ 28 · 2★ 11 · 1★ 23 ## What do users think of Citizens Bank LC Mobile? Overall sentiment: positive **Pros** - 🚀 Simple and easy to use - 🔒 Good security login features - 👍 Personalized features - 👍 Convenient check deposits - 👍 Good with fraud alerts - 👍 Reliable and efficient - 👍 Convenient and easy to use - 👍 Great customer service **Cons** - 🐛 Unclear transfer process - 🔒 Limited access to own money **Commonly reported bugs** - Unable to close or delete messages - Incompatible with older devices **Most requested features** - Improve user interface for creating accounts - Provide running balance in transaction register ## Newest reviews (4 of 21) ### 5/5 — Great service *2024-02-02* Jazmine Quintela has given excellent customer service from the beginning to now. She’s always professional and has a sweet disposition. The bank’s online service is also so convenient and easy to use! Thank you so much!! ### 5/5 — Customer Service *2023-12-02* End of day, I made a last minute banking request, I spoke with Maria who had great phone etiquette. She connected me to Jazmine Quintela who was in account services. I completed my part of online process and called in to confirm receipt of completed paperwork right before closing hours. Jazmine was helping another customer, so I left a message. I figured I wouldn’t hear back until Monday. Jazmine was so on her game that she even called me after hours to inform me that my newest account setup was complete for the weekend! Excellent customer service and follow up. Jazmine is a great asset to my hometown bank, Citizens Bank of Las Cruces! Thank you! 🙂 ### 5/5 — The New Look of Citizens *2022-10-19* It took me a bit to get used to new arrangement but now I love it. It’s easy to look at, easy to maneuver in, and now no frustration in resulting use. Thank You ### 5/5 — Great App *2022-08-29* The new app is sooooooo much better than the old! Great job Citizen’s Bank!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Mobile deposit *2026-06-22* When a check is printed with the line for mobile deposit only and I select the box your not very intelligent AI should process the check ### 1/5 — Little access to my own money *2025-04-15* I hate that this bank gives you so little access to your own money. I can only externally transfer $100 a day. That’s the most pointless thing I’ve ever heard. Then I can only withdraw $600 from the atm. ### 1/5 — Not user friendly *2023-03-22* Not easy to create new checking and savings account. Recommend referencing capital one banking app for user interface. ### 1/5 — New transaction register *2022-09-05* The old register was so much more easy to use and I liked thatnthe balance showed. This new register does not give a running balance. I am not at all happy with this new system. Plus when I go into messages, i have not been able to close them or delete so I can return o the main page. ### 1/5 — Terrible application *2022-09-01* Absolutely abhorrent, useless and waste of time . Also a complete inconvenience for a simple additions of one extra layer of security . Terrible don’t even have this bank If you don’t have to have it . Terrible support . Terrible bank . Terrible app. ### 2/5 — Picture analysis is horrible *2026-03-24* The app always seems to have issues with mobile deposit. Only if you put two lines that fails if it’s just really important reading your writing. ### 4/5 — Great Banking App *2026-01-18* Love this app compared to other online banking apps. It’s simple and easy to use, personalized features, easy to make check deposits, good security login features for when you go to another app, it asks for the pin instead of inputting your whole password, good with fraud alerts, but not too many notifications for unnecessary information. Thanks guys! I live in a different state now, but stay with this bank parity because of this online system. ### 5/5 — easy peasy *2026-04-19* Easiest mobile deposit system EVER!!! Thank you! ### 5/5 — First rate *2026-02-02* Seamless online banking ### 5/5 — Great banking app *2025-12-24* Simple, reliable, efficient ## Most praised reviews (7 highest-rated) ### 5/5 — I need to make an external transfer *2025-10-18* On Wednesday I set up my transfer “destination” account information & received an instruction to enter the two amounts transacted in the “destination” bank account. Those amounts arrived in the “destination” bank account on Friday. This morning I entered to amounts in my phone app & they were accepted with a big “TA DA” your “destination” account has been verified. I then attempted to schedule to transfer. Where? How? Not clear. So I logged onto the website & after some valuable security steps to ensure my laptop was mine etc. I tried to create & schedule (by this time, CRITICAL). the necessary time transfer of my funds only to be told by the website active dashboard + that the “destination” account as not valid @ the test numbers sent were wrong. I’m very upset. That’s not the state of a confident & happy customer. ### 5/5 — Amazing app and bank *2025-08-19* It is amazing for kids and adults. ### 5/5 — 👍👍 *2025-02-27* Awesome!!!! ### 5/5 — Citizens Bank of LC *2025-01-21* Great service ### 5/5 — Love mah local bank *2024-12-09* I’ve been with Citizens Bank well over 10 years and I’ve never had a problem. All of the people are wonderful. The new mobile app is excellent. I use it all the time. Thanks Citizens! ### 5/5 — Convenience *2024-11-30* Depositing checks this way is so darn convenient and easy! ### 5/5 — Thanks *2024-10-15* Saves time and money thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*