# Citizens Bank Mobile App — user reviews > 190 indexed App Store user reviews of Citizens Bank Mobile App by The Citizens Bank Farmington, rated 4.63/5 from 722 ratings. - Source: https://appshunter.io/ios/app/citizens-bank-mobile-app/id885967542/reviews - App overview in markdown: https://appshunter.io/ios/app/citizens-bank-mobile-app/id885967542.md - Rating breakdown: 5★ 553 · 4★ 76 · 3★ 19 · 2★ 12 · 1★ 27 ## What do users think of Citizens Bank Mobile App? Overall sentiment: positive **Pros** - 👍 User-friendly interface - 🚀 Efficient transactions - 🔒 Secure banking - 💡 Convenient mobile features **Cons** - 🐛 Inconsistent mobile deposit functionality - 🔍 Lacking advanced features - 🤔 Confusing navigation **Commonly reported bugs** - Login issues - Delayed transaction updates **Most requested features** - Mobile check deposit improvements - Ability to transfer funds between external accounts - Enhanced account management tools ## Newest reviews (16 of 190) ### 4/5 — Cbnm app rating *2026-07-11, version 9.0.260300* I like the app. Much quicker way to do online banking. ### 2/5 — Limited Options *2026-06-13, version 9.0.260300* I cannot find a way to re-enable my face-Id. The app is very limited about reporting strange charges or completing transactions. I’m also having trouble submitting checks on the app even though I have it enabled. ### 5/5 — CBNM App *2026-04-24, version 9.0.260300* It’s easy to use. It’s convenient and simple. No adds to bother me. ### 5/5 — App ratings *2026-04-21, version 9.0.260300* Awesome very easy to use ### 5/5 — Efficiency services always *2026-04-20, version 9.0.260300* Efficient services at all times. Seamless transactions. ### 5/5 — Mobile App *2026-04-20, version 9.0.260300* Easy and convenient ### 5/5 — Runs smooth *2026-04-20, version 9.0.260300* It runs smooth and you update effectively and efficiently! Love the ease of the app ### 5/5 — Love love love it!!!! *2026-03-19, version 8.0.260100* Always easy to see what’s up! ### 5/5 — CBNM App *2026-03-13, version 8.0.260100* It’s easy to use. It’s convenient and simple. No adds to bother me. ### 2/5 — Stupid notification format *2026-03-12, version 8.0.260100* The huge red boxes are a waste of space and always in the way and have to be removed to access my account. They are bad enough on the splash screen but then to be repeated when you go to an account is really a waste of your space and my time! How many hundred times do I need to know that I can click on an item to get additional details. Somebody needs to have a chat with your web designer. Everybody knows that if you see something more than 7 times it becomes irrelevant and after that either unseen or annoying. In addition, the red on blue is ugly! ### 5/5 — Easy to use *2026-03-12, version 8.0.260100* Makes it easy to keep up with my accounts and know exactly how much I have at any time. ### 5/5 — Runs smooth *2026-03-11, version 8.0.260100* It runs smooth and you update effectively and efficiently! Love the ease of the app ### 5/5 — Oil field junkies *2026-03-10, version 8.0.260100* Works great, thanks ### 4/5 — Need Option To Print *2026-03-10, version 8.0.260100* Citizens Bank mobile app is great, but you need to have the option to print from the app! ### 5/5 — Makes checking my debit card use a breeze *2026-03-02, version 8.0.260100* I enjoy this handy tool very much. I can check which expenditures have cleared and which are pending in just a matter of moments. ### 5/5 — Efficiency services always *2026-02-27, version 8.0.260100* Efficient services at all times. Seamless transactions. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not user friendly *2026-04-20, version 9.0.260300* This is more confusing to use. Have to navigate to multiple pages to find what used to be on one page before the update. Very disappointing ### 1/5 — Not very good *2026-04-17, version 9.0.260300* You can’t transfer to other banks and people easily. And know where does it tell me my mobile deposit limit. On another note, I think your staff is extremely rude - especially the Bloomfield, NM branch. If it wasn’t such a pain in the A, I would change banks. ### 1/5 — Awful. *2026-03-13, version 8.0.260100* This app is awful. Awful. ### 1/5 — Not very good *2026-03-02, version 8.0.260100* You can’t transfer to other banks and people easily. And know where does it tell me my mobile deposit limit. On another note, I think your staff is extremely rude - especially the Bloomfield, NM branch. If it wasn’t such a pain in the A, I would change banks. ### 1/5 — Not user friendly *2026-02-26, version 8.0.260100* This is more confusing to use. Have to navigate to multiple pages to find what used to be on one page before the update. Very disappointing ### 1/5 — Log in method is insecure and inconvenient. *2025-07-18, version 8.0.250600* The two factor authentication method of a phone call with PIN is both inconvenient and insecure. Individuals do not own their phone numbers, carriers do, and therefore it should not be considered a second factor. A method such as U2F or TOTP should be used instead. These methods are also simpler and more convenient. ### 1/5 — Not user friendly *2025-07-15, version 8.0.250600* This is more confusing to use. Have to navigate to multiple pages to find what used to be on one page before the update. Very disappointing ### 1/5 — Not very good *2025-06-25, version 8.0.250500* You can’t transfer to other banks and people easily. And know where does it tell me my mobile deposit limit. On another note, I think your staff is extremely rude - especially the Bloomfield, NM branch. If it wasn’t such a pain in the A, I would change banks. ### 1/5 — Citizens Bank app *2025-06-23, version 8.0.250500* I dislike the updated version of this app. I don’t like the bill pay portion at all. Considering changing banks! ### 1/5 — Great app *2025-05-13, version 7.0.51001* I love being able to watch my accts ## Most praised reviews (10 highest-rated) ### 5/5 — Bank *2026-07-28, version 9.0.260300* Very awesome and cool ### 5/5 — zDoc *2026-07-28, version 9.0.260300* Very Handy ### 5/5 — Easy to use *2026-06-08, version 9.0.260300* Makes it easy to keep up with my accounts and know exactly how much I have at any time. ### 5/5 — Great app *2026-06-08, version 9.0.260300* This app works very well and is easy to use ### 5/5 — Banking made easy! *2026-06-03, version 9.0.260300* I love this app. I’m able to transfer money between accounts and check balances instantly. This comes in handy when I need to transfer money to my daughter’s account. ### 5/5 — Love love love it!!!! *2026-05-25, version 9.0.260300* Always easy to see what’s up! ### 5/5 — Love C B app *2026-05-23, version 9.0.260300* Two thumbs up! ### 5/5 — Great App *2026-05-18, version 9.0.260300* This app is extremely user friendly and efficient. ### 5/5 — Makes checking my debit card use a breeze *2026-05-11, version 9.0.260300* I enjoy this handy tool very much. I can check which expenditures have cleared and which are pending in just a matter of moments. ### 5/5 — Citizens Bank app *2026-04-26, version 9.0.260300* Very user-friendly. I do the majority of my transactions on the app and I am greatly pleased. And the service continues to be great! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*