# Citizens Bank Mobile Banking — user reviews > 783 indexed App Store user reviews of Citizens Bank Mobile Banking by Citizens Bank, N.A., rated 4.80/5 from 736,821 ratings. - Source: https://appshunter.io/ios/app/citizens-bank-mobile-banking/id388082488/reviews - App overview in markdown: https://appshunter.io/ios/app/citizens-bank-mobile-banking/id388082488.md - Rating breakdown: 5★ 633,231 · 4★ 65,738 · 3★ 14,485 · 2★ 5,419 · 1★ 17,948 ## What do users think of Citizens Bank Mobile Banking? Overall sentiment: negative **Pros** - 💻 Mostly good banking app - 👍 Love the App **Cons** - 🐛 Crashes and bugs non stop - 🔍 App is clunky, needs lots of work - 🔒 Puzzle to Access - 💰 They steal your money - 🚫 I wouldn't know!!! - 👎 The actual bank is great, the app is HORRIBLE - 🚫 Fix the login! - ⏰ Keeps getting worse!! - 🤯 Whoever updated this app should be fired - 🐛 Crashes all the time - 🚫 2 stars only because it works *sometimes* - 🚫 I can not believe how bad - ⏰ Inconvenience - 🚫 App does not permit access to account **Commonly reported bugs** - Login issues - Unreliable mobile deposit - Zelle not working - Delayed transaction posting - Frequent crashes and errors **Most requested features** - Update the app design and layout - Bring back the widget - Add dark mode - Improve credit card integration ## Newest reviews (19 of 783) ### 1/5 — Bad *2026-07-29, version 26.14.0* Horrible customer service ### 1/5 — Worst bank, worst app, go elsewhere *2026-07-27, version 26.13.0* Bad ### 3/5 — Needs better 2FA *2026-07-27, version 26.13.0* Please implement passkeys or at least 2FA that does not rely on SMS codes. SMS codes are insecure in today's world and often don't work internationally. ### 1/5 — Customer Service *2026-07-27, version 26.13.0* The customer service is dog water, you get nothing but automated services that will straight up tell you try another customer service route and hang right up.... Leaving Citizens as soon as possible ### 1/5 — Ruined great app *2026-07-26, version 26.13.0* Update is unusable . Was testing done before the rollout? ### 1/5 — i wouldn’t recommend *2026-07-21, version 26.13.0* every time I go to try to use an ATM I’m getting charged all these additional fees. It doesn’t make sense to me that they say that they’re a part of the Allpoint ATM network and then when I go there to the location to use an ATM then I get charged all these additional fees. ### 1/5 — Problem opening the app to review the statements *2026-07-20, version 26.13.0* It’s insane I been with this account since 2001 and I changed to mobile already having issues that’s why I should have stayed with paper. The new app mobile needs to check this not safe. ### 1/5 — Stop ruining things that aren't broken. It's a bad app now *2026-07-19, version 26.13.0* There was nothing wrong with the app before, but now it's, to put it nicely... not the best. Instead of just tracking my money with simple addition and subtraction without flaw like it did before the update,It does this dumb thing now where it breaks it down into different sections: available balance, and current balance. I always go off of the available balance not the current balance bc current still has pending transactions. The available balance says how much you have after the transactions are finished. Or at least it's supposed to. Ever since they updated it to include both those instead of just available balance, I never know how much money is in my bank account bc THEY ALWAYS DO THE MATH WRONG. I had OVER one hundred LESS dollars than the app said I would have after the transactions are done pending. That's a major f up. The previous version of the app never messed my money up before they changed the app, now THAT'S ALL IT DOES. It's ALWAYS messing up. How many times do I have to STOP changing things that aren't broken. It was perfect before and now it's pretty much pointless bc it can't properly and accurately do the biggest thing it's supposed to do : accurately tell me how much money I have 100% of the time. I don't care how cool a platform looks, I care about if it works. Also "current balance" is pointless. I look at my app to see how much something costed, which I can see in the transactions list anyways. Or I check to see how much I can spend, which would be "available balance" . Adding "current balance"almost feels like an attempt to cause confusion, bc I can't think of any other purpose when it was never even needed in the first place. Why else are you showing consumers an amount of money that isn't up to date with what they've spent in the first place? It's an irrelevant number, no one asked for that. ### 1/5 — I want to freeze my card! *2026-07-17, version 26.13.0* Please put the ability to freeze my card back in the app. I like to keep my card frozen when not in use and l can’t do that because when I go to manage card I’m prompted to activate a new debit card that I haven’t received yet. When I get the new card I will activate it but until I receive it I do not want my current card unfrozen! Please fix this immediately ### 1/5 — Face ID *2026-07-10, version 26.13.0* You need to add tha Face ID again ### 2/5 — Glitchy *2026-07-09, version 26.13.0* Disappointed since latest major update. When paying a bill, it shows the last payment to the payee but it’s actually the previous payment. Why is the app inaccurate. The account shows all payments up to date. The activity page is up to date. But on the bill payment page is a month behind. Today I noticed a banner telling me to activate my new card, but my card is not new, I have used it at ATM more than once. Your customer service says it’s a problem with the app; doesn’t show up on website, so more inaccurate data in this app. Truly makes me want to transfer to a different bank. How should I trust you with my money? ### 1/5 — This app is really bad *2026-07-06, version 26.12.0* I have tried to log into this app multiple times with all the necessary and correct information yet it still didn’t work. I had multiple people try to assist me yet it still didn’t work. I have a valid and working account also. I am very annoyed and frustrated with this. ### 3/5 — Glitches *2026-07-03, version 26.12.0* Ever since the new update the deposit checks feature glitches and freezes. It takes forever to deposit multiple checks. If I click the money to put amount it freezes. Then every time I click the account I want to deposit in it opens up the amount again and I have to click the account like 4-5 times before it recognizes it and opens it. Check depositing is horrible now. I’ve tried on multiple devices and deleted and downloaded again. It’s definitely a glitch. ### 1/5 — Worst Banking App Ever *2026-07-03, version 26.12.0* Never before have I encountered a worse banking app. Something changed this year. You cannot simply log in with username and password to view your accounts. A text or phone passcode is required — which of course goes to your phone, the same phone where the Citizens app is loaded — and as soon as you receive it and return to the app to enter said code, Citizens passcode entry page disappears and the app buffers endlessly. This is the fourth time in one week time I have had to dump the app and reload the “latest version” — and then it’s still a roll of the dice as to whether I might be lucky enough to access my accounts. Horrible way to do business, Citizens. ### 1/5 — Scam bank *2026-06-30, version 26.12.0* You can’t even take out your own money. Checks don’t clear for 7 days even when they say it takes two days. Customers service is trash. They will take your money but never give it back. Theft theft theft…. Pick any other bank but this one. They don’t know the truth and they come up with crazy excuses even when you prove them wrong. ### 1/5 — Poor loading *2026-06-29, version 26.11.0* They revamped the app a few months back and since then I have to open the app close the app and reopen the app just to get to the login screen. It’s honestly so annoyingly terrible that I’m making my first app review in 14 years of having an iPhone just to give it one star. I recommend avoiding it at all costs and I’ve been a citizens customer since 2006 ### 1/5 — Horrible app *2026-06-26, version 26.11.0* See Title ### 3/5 — New Layout *2026-06-21, version 26.11.0* Why did you remove the dates for upcoming activity in the new layout? Finance is all about planning and showing the dates of upcoming transactions is a crucial step for that. Very disappointing. ### 2/5 — Sneaky and inept *2026-06-20, version 26.11.0* Why on earth would a bank stop showing pending transactions on your account unless they want you to overdraw? Every time I pay my citizens credit card bill, I get an email the payment will happen within 48 hours. There will be no sign of this pending transaction from my checking account or the credit card account. Why? Then, about 2 weekdays later the payment shows up on my credit card, but *still hasn’t shown up as deducted from my checking account*. This is sneaky and underhanded and could easily lend itself to an overdrawn account. This happens on weekdays or weekends. It should be a simple matter to show pending transactions - merchant transactions show up as pending almost immediately in most cases, but somehow Citizens Bank is too dumb to know how to show a pending transaction between my Citizens checking and my Citizens credit card? This looks like they’re dumb (since every other credit card or bank account shows pending transactions quickly) or they’re being sneaky and either way, watch out, because it sure looks like they can’t be bothered with the welfare of customers. ## Most critical reviews (10 lowest-rated) ### 1/5 — This App Sucks *2026-08-20, version 26.15.0* The title pretty much covers it. This app is complete dog water. For some reason instead of keeping the adding and subtracting of transactions, the same it was before, they really felt the need to break everything down. Because of this, I never truly know how much is in my account which has been making it really hard to save money. If it ain’t broke, don’t fix it. Do better Citizens Bank. ### 1/5 — Apple Sucks *2026-08-19, version 26.15.0* Apple is holding me hostage will not allow me to update my banking apps due to a app that I didn’t authorize and refuse to pay for being I have never used it ### 1/5 — Inconvenient *2026-08-18, version 26.15.0* Always needs service at the most inconvenient times ### 1/5 — Can’t access money *2026-08-17, version 26.15.0* Always doing some updating at the worse times ### 1/5 — Week old McDonalds quality *2026-08-17, version 26.15.0* This bank used to be good and in the last few months took a total nose dove and is horrible. Customer service sucks now and lies to you and doesn’t help on the simplest issues like a duplicate charge that happened within 60 seconds of each other draining my bank account. They don’t do debit cards at the branch anymore and processing times for transactions and on dial up internet from the 90s slow. Totally trash now ! Who ever made these corporate changes needs to be fired! ### 1/5 — Very Slow External Bank Transfers *2026-08-14, version 26.15.0* Citizens Bank’s transferring of funds is ridiculously slow. There is no reason in 2026 for it to take 3 business days to move money between banks. If they can charge me immediately, they can fund me immediately. The slick UI doesn’t matter if my money doesn’t do what I need and when I need it. No thanks. Will not be continuing with them. ### 1/5 — Broken app *2026-08-12, version 26.15.0* Freezing after last update. ### 1/5 — No true anymore : All works good ! Don't change it. Don't update what works perfect !!! *2026-08-08, version 26.14.0* Not true anymore : All perfect. Don't upgrade what works perfect !!! Update 08/08/26 : they force you to update, even you're fully satisfied with old version. ### 1/5 — Very Buggy - worst bank app to date *2026-08-07, version 26.14.0* This app has broken AI chat, broken face ID, won’t let you save username or it fails to authenticate with username and pw. It’s by far the worst banking app I’ve used to date. ### 1/5 — Worst Bank ever *2026-08-06, version 26.14.0* Worst bank ever and worst support, worst app. ## Most praised reviews (10 highest-rated) ### 5/5 — One big problem *2026-07-05, version 26.12.0* The app is pretty decent but they constantly change it just for the sake of changing it. Every time I get comfortable with the app , they change it. But the biggest issue I have is they log you off when you are actively using the app. There is no excuse for them to sign you off the app. I had it sign me off in the middle of paying bills. As a result I paid the same bill twice. Another time it signed me off while I was working on balancing my Checkbook. The app is smart enough to know when you are actively working with the app and not sign you off. Really irritates me enough to consider switching banks. I have been with this bank for 50 years. ### 5/5 — Ms Levere *2026-06-07, version 26.10.0* I love Citizen bank from my online banking account to in person banking. Everyone is professional but personable. I’ve never had a problem with any staff members and everyone is kind and eager to help. I will always be a customer and never consider leaving. I will stay as long as possible. Thank you Citizen bank ### 5/5 — My opinion *2026-05-25, version 26.9.0* I have used citizens for many years and I am very happy and grateful for the service and the support when needed. They help prevent fraud and other forms of theft from my account. I can always depend on the service and wonderful workers who are willing to help. Citizens is the best bank always working for the customer. Thank you for the citizens team of workers working for you. ### 5/5 — Convenient app *2026-05-01, version 26.7.2* I run small business the app makes it easy to deposit checks into my account and manage my account on the Go, ### 5/5 — New app is great! *2026-04-27, version 26.7.2* Thank you SO much for finally fixing your login screen!! What a breath of fresh air to be able to easily and instantly log in with my FaceID and no longer spend 5 minutes trying to get it to work. Thank you so much!!! ### 5/5 — New Updated App *2026-04-25, version 26.7.2* Idk whoes in charge of you're app Development team but the new interface of the app is super cool and fancy ### 5/5 — accurate info/easy access *2026-04-24, version 26.7.2* website is easy to use and my account always updated with accurate balances. sometimes 😳 when I don’t know who/what a debit/credit was for (name of sender not recognized) I can call right away to get it resolved immediately. plus the automatic bill payment feature always pays my bills in time😀 ### 5/5 — Ease of Use in New App *2026-04-23, version 26.7.2* I find the new app easier to navigate and loads much faster than the old app. ### 5/5 — Solo Cristo *2026-04-23, version 26.7.2* 5 estrellas ### 5/5 — FINALLY AN UPDATE *2026-04-21, version 26.7.1* The app finally had a large UI update that is such an improvement. No more glitchy interface and now truly is an enjoyable experience! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*