# Citizens Bank - MS — user reviews > 16 indexed App Store user reviews of Citizens Bank by Citizens Bank MS, rated 4.90/5 from 1,487 ratings. - Source: https://appshunter.io/ios/app/citizens-bank-ms/id1588178028/reviews - App overview in markdown: https://appshunter.io/ios/app/citizens-bank-ms/id1588178028.md - Rating breakdown: 5★ 1,372 · 4★ 73 · 3★ 20 · 2★ 3 · 1★ 19 ## What do users think of Citizens Bank? Overall sentiment: positive **Pros** - 👍 Friendly personal service - 👍 Trustworthy - 👍 Convenient mobile banking - 👍 Easy to use app - 👍 Helpful and dedicated employees **Cons** - 🐛 Login issues - 🐛 Outdated app not updating automatically **Commonly reported bugs** - Login screen issues - Compatibility problems with older devices **Most requested features** - Dark mode option - Improved app syncing and balance updates ## Newest reviews (3 of 16) ### 5/5 — Thanks!! *2021-12-07, version 2.36.0* Thanks Tina Ball for your hard work and dedication… ### 5/5 — Love *2021-10-27, version 2.35.0* Love the new app! So easy to navigate and understand! ### 5/5 — Josh *2021-10-27, version 2.35.0* Love the new app ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad review *2021-12-07, version 2.36.0* Won’t let me into my own accounts and tells me that my personal information is wrong. I think I know my own ssn ### 1/5 — Does not Update automatically *2021-11-12, version 2.36.0* Old app would keep an up-to-date running balance at any time while this new version hasn’t updated in over 48 hours. I have no clue what the running balance is on my card through the app, the main use of the app. ### 3/5 — Love the intent, hate the execution *2021-10-26, version 2.35.0* I tried to login as I usually do, was prompted there was an update, clicked on update and instead of overriding and updating the old app, an entirely new app downloaded. I now have two icons for the same app on my phone. I've been doing his long enough to know this rollout was not executed properly and will cause mass confusion. ### 5/5 — Wonderful *2026-06-27, version 3.35.0* Wonderful bank, wonderful web site!! ### 5/5 — Customer Service *2026-06-12, version 3.35.0* My Laurel, MS branch has the best ladies and the friendliest service I have ever experienced at any financial institution🥰 ### 5/5 — How Did We Function Before App & Mobile Banking *2026-05-11, version 3.33.0* Luv Luv online banking I can see all my transactions to verify easier to keep trac and not bother anybody & can do banking on my schedule because I am nt owl now if just had more time i coukd really keep track on my finances ### 5/5 — Seminary Ms Bank *2025-12-22, version 3.30.0* Very satisfied with citizens. Been with the bank for a long time. My branch I’n Seminary Ms. is awesome. Thanks for all the help always. ### 5/5 — Awesome bank *2025-08-29, version 3.26.1* Awesome app. Very easy to use ### 5/5 — My bank *2025-03-25, version 3.21.0* Friendly personal service. Trustworthy. ### 5/5 — Kim *2025-01-23, version 3.18.0* I love the convenience of controlling my account from my cell phone. I have been very pleased with citizens Bank. ## Most praised reviews (3 highest-rated) ### 5/5 — Mobile deposit *2023-03-04, version 3.0.0* Super easy to use- plus no lines on a Saturday morning ### 5/5 — Tyesha W *2022-09-27, version 2.45.1* I love everything about citizens bank especially the employees ### 5/5 — Magnolia personnel *2022-07-08, version 2.42.2* You are very fortunate to have the people you have working for you in Magnolia. Sandy, Tammy, Donna and your tellers have been a joy to work with. They always have a smile and make me feel like a valued customer. The atmosphere feels good. They have the friendly customer skills that doesn’t come from training, it’s comes from within. They are a championship team. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*