# Citizens Bank of Kentucky — user reviews > 25 indexed App Store user reviews of Citizens Bank of Kentucky by Citizens Bank of Kentucky, Inc., rated 2.68/5 from 53 ratings. - Source: https://appshunter.io/ios/app/citizens-bank-of-kentucky/id555798558/reviews - App overview in markdown: https://appshunter.io/ios/app/citizens-bank-of-kentucky/id555798558.md - Rating breakdown: 5★ 14 · 4★ 5 · 3★ 6 · 2★ 6 · 1★ 22 ## Newest reviews (5 of 25) ### 1/5 — Horrible *2020-08-21, version 12.3.0* Never will load the app ### 1/5 — App *2020-08-13, version 12.3.0* Does not want to load have try for two weeks ### 1/5 — Not loading *2020-06-29, version 12.1.0* The apps isn’t loading. Have uninstalled and reinstalled. Update has been done. Still not loading. ### 1/5 — Privacy question *2017-08-16, version 10.3.3* Of course can't remember username. Not sure what it is I have tried everything. But when I go to look up my username it has the spot that says question but there is no question. They want an answer but they don't give me a question. Sigh. Updates. ### 1/5 — Great when it worked *2015-02-05, version 3.3.7* I loved this app when it was working, but they updated it months ago and it hasn't worked since. Always say mobile device not supported. Very annoying, I wish they would fix it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Too many bugs *2024-11-06, version 25.6.0* I’ve had to delete and download multiple times. Always issues when the dreaded password reset occurs. No other app I deal with gives me this much trouble. ### 1/5 — Lacking *2022-03-17, version 15.1.2* This is the most behind the times company we’ve dealt with. They do not have a dependable online service. Makes me change my password every single time I attempt to log on..as if I didn’t know my moms middle name. They don’t allow linking accounts to Experian account so that you could build credit, to maybe get a loan with them. Lol what a way to gain business. Looking at other bank options today. ### 1/5 — Not saying a correct amount *2021-10-15, version 15.1.2* Will say one amount for a split second then suddenly change we never know how much we have in the bank anymore this app is so glitchy my husband and I have grown to absolutely hate this app. ### 1/5 — Horrible banking app *2021-03-10, version 12.3.4* I get locked out at least once every other month I have Face ID on and it still says invalid user credentials I put in the correct user name and password still says invalid user credentials I call the bank and it takes 2 or 3 times for them to reset I’m about done with citizens if they can’t get this corrected why would I trust them with my money ### 1/5 — Won’t load *2020-11-15, version 12.3.4* I legit have to delete the app to get my stuff to load ### 1/5 — Loading issue *2020-10-23, version 12.3.3* When opening the app it will not load! I have deleted and reinstalled and it still will not load! ### 1/5 — Please help!! *2020-10-16, version 12.3.0* Will not load!!! Would be a great app if it would just load! ### 1/5 — App will not open *2020-10-15, version 12.3.0* Can you please fix your app it will not load it just pops up a grey spinning circle and never loads ### 1/5 — What’s the deal!! *2020-09-05, version 12.3.0* Like many of the other reviews it won’t load hasn’t in the last two months!! ### 1/5 — Broken *2020-08-22, version 12.3.0* App won’t load once you click on it. ## Most praised reviews (10 highest-rated) ### 5/5 — Great App! *2013-12-13, version 2.4.5* So many features! 4-digit pin log-in for quick easy access, bill pay, check card activation/deactivation, etc... Not to mention the eclub membership you get w/ the account that includes credit monitoring. ### 5/5 — Finally! *2012-10-07, version 2.1* Thank you Citizens National Bank! I've been waiting and waiting for your app to come out! Pretty good app too! Lol ### 3/5 — 😢 *2020-07-30, version 12.3.0* Will not load at all ### 3/5 — App *2020-07-22, version 12.3.0* Not wanting to load up ### 3/5 — Plz fix *2013-11-04, version 2.4.5* Has been a great app but for the last week it will not let me log in also my wife cant log in on her phone too iOS ### 3/5 — It's ok.......... *2013-07-12, version 2.1* It takes it forever to load but other than that great app!!!! ### 2/5 — Needs improvements *2021-03-25, version 12.3.4* I hate having to change my password every month and why is it always telling you that your security questions are incorrect I know my middle name and I k ow my oldest siblings birthday but according to your app I’m wrong find it very frustrating ### 2/5 — Loading *2020-10-08, version 12.3.0* Will not load !!! ### 2/5 — Problem *2018-02-08, version 10.4.1* It will not open... it hasn’t been able to load since they updated the last time ### 2/5 — Decent *2017-12-29, version 10.3.3* This app could work a lot smoother. It’s buggy and photo deposits are slow to register. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*