# Citizens Bank OR — user reviews

> 10 indexed App Store user reviews of Citizens Bank OR by Citizens Bank(OR), rated 4.80/5 from 691 ratings.

- Source: https://appshunter.io/ios/app/citizens-bank-or/id1610167430/reviews
- App overview in markdown: https://appshunter.io/ios/app/citizens-bank-or/id1610167430.md
- Rating breakdown: 5★ 612 · 4★ 53 · 3★ 7 · 2★ 7 · 1★ 12

## Most critical reviews (10 lowest-rated)

### 1/5 — Will not accept deposit

*2026-04-12, version 3.32.0*

Keeps saying the amount on the check does not match amount entered many many times

### 5/5 — Online Support

*2026-01-21, version 3.30.0*

Harrisburg was so much help! Thank you Tim, Serena and Yocelyn for EVERYTHING!!!

### 5/5 — Depositing checks from home

*2025-08-14, version 3.26.0*

This is amazing. It’s so quick and I don’t have to come into the bank although I do miss my tellers.

### 5/5 — Customer

*2025-02-08, version 3.19.1*

The staff is outstanding, the friendly atmosphere is like being with relatives or friends.
   All of them, especially are patient and helpful. 
    Citizens bank is an important part of my daily living.  I feel no hesitation in recommending them.

### 5/5 — Mobile deposits are easy

*2024-05-14, version 3.11.4*

Using the mobile deposit function on the app was very easy and quick. The app gives you instructions on what to write on the check as well as how to collect images with your phone highly recommend Edward Woosley.

### 5/5 — Update

*2024-03-25, version 3.5.0*

The new update requires 16 IOS and my phone is 15.8.2 therefore requiring me to buy a new phone ☹️

### 5/5 — So easy

*2023-10-01, version 3.6.0*

Very intuitive.  Thank you.

### 5/5 — What could be better

*2023-07-27, version 3.4.0*

I’ve had an account with Citizens bank for over five years now, and could not be happier. You have the convenience of the big banks with the individual attention that only small banks can offer. now with the new app, I hardly ever get a chance to visit everyone, but know when I do I will always have that same individual attention that makes me happy on there.

### 5/5 — Customer service!

*2023-05-20, version 3.1.2*

We’ve enjoyed moving our accounts to Citizens Bank, the staff made it pretty seamless. I want to thank Aaron, Nancy, Kelly, and the rest of the team that helped us move.

We hope to be long term partners and enjoy the many opportunities that the bank has for our business. Thanks again!

Randy And Val Lodge

### 5/5 — Upgraded

*2022-06-28, version 2.42.2*

Much more modern looking format with extra features such as card management for freezing your card if you can’t find it, travel notices and the removal of security questions in favor if biometrics and text message codes for dual authentication. A definite improvement!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*