# Citizens Bank The Mobile Way — user reviews

> 17 indexed App Store user reviews of Citizens Bank The Mobile Way by Citizens Bank of the South, rated 4.60/5 from 152 ratings.

- Source: https://appshunter.io/ios/app/citizens-bank-the-mobile-way/id1000644562/reviews
- App overview in markdown: https://appshunter.io/ios/app/citizens-bank-the-mobile-way/id1000644562.md
- Rating breakdown: 5★ 128 · 4★ 12 · 3★ 2 · 2★ 2 · 1★ 8

## Most critical reviews (10 lowest-rated)

### 1/5 — New update caused the app not to work at all

*2026-02-07*

It’s not working

### 1/5 — App logging out

*2025-08-03*

I like the access to my account. Every week the app kicks me out and I have to slide both tabs over and re enter my name and password. It does this for myself and my father at least once a week sometimes twice a week. The old app did not do this.

### 1/5 — Not user friendly

*2025-04-01*

App is not user friendly at all and I am a tech savvy person, app is always signing me off and crashing and I always have to call the bank personally in order to reset my account to sign in. It is a big headache messing with this app. I would not recommend.

### 1/5 — Locks me out

*2024-11-30*

It will lock me out randomly even if I just changed my password. Just use the website.

### 2/5 — Needs updating

*2021-06-23*

The app is not accepting Face ID. I have reset multiple times and still does not work at each login. Please update!

### 3/5 — Sign in frustration

*2025-08-08*

I keep having to sign back in when I have checked to use Face ID.

### 4/5 — Good app but

*2018-01-08*

The app makes my life a lot easier especially in terms of depositing checks because I go to school in South Carolina but I bank in Washington County. Unfortunately with my new iPhone 8 it says device id not found.

### 5/5 — Easy

*2026-06-26*

Always able to help with any issue.

### 5/5 — Very convenient

*2026-06-26*

This app makes daily life super convenient

### 5/5 — My banking

*2026-03-28*

I enjoy the ease of this app

## Most praised reviews (7 highest-rated)

### 5/5 — Cbots mobile

*2025-11-14*

Good to be able to access my account balance near or far! Keep up the good work!!

### 5/5 — The Best

*2025-09-19*

It is so easy to use the mobile App.

### 5/5 — Mobile banking

*2025-08-17*

Great site

### 5/5 — Great App

*2025-08-12*

Easy to navigate

### 5/5 — Easy

*2025-08-05*

Always able to help with any issue.

### 5/5 — Mobile Way

*2025-08-03*

Using the Citizens Mobile Way App allows me the freedom to take care of deposits, pay bills, and keep updated with my finances.  It is a great time saver!

### 5/5 — Great App

*2021-08-09*

Totally changed the way I do banking

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*