# Citizens National Bank — user reviews > 82 indexed App Store user reviews of Citizens National Bank by Citizens National Bank of Meridian, rated 4.80/5 from 4,661 ratings. - Source: https://appshunter.io/ios/app/citizens-national-bank/id421563926/reviews - App overview in markdown: https://appshunter.io/ios/app/citizens-national-bank/id421563926.md - Rating breakdown: 5★ 4,235 · 4★ 266 · 3★ 76 · 2★ 15 · 1★ 69 ## What do users think of Citizens National Bank? Overall sentiment: positive **Pros** - 👍 User-friendly - 🚀 Informative and easy to navigate - 🚀 Works so well - 🚀 Great service - 🚀 Digitally depositing checks - 👍 So user friendly!!! **Cons** - 🐛 Electronic deposit issues - 🐛 Search functionality problems - 🐛 Inconsistent account balance information - 👎 Confusing and harsh visual layout update **Commonly reported bugs** - Check deposit camera crashes - Frequent login identity confirmation required **Most requested features** - Allow viewing account and routing number from the app - Improve check deposit process - Provide transaction grouping and reconciliation options ## Newest reviews (13 of 82) ### 4/5 — Thanks *2026-07-21, version 2026.01.01* Great app. ### 5/5 — Th best I love it it’s simple *2022-10-16, version 2022.6.0.1* This is th greatest thank y’all so much🙏♥️🙏♾️ ### 5/5 — 5 star *2022-01-21, version 2021.11.0.39* Very easy to use. ### 5/5 — Great service !!!! *2021-08-10, version 2021.3.0.29* Love the app even the contact from the app A1!!!! ### 5/5 — The 1 app *2021-07-23, version 2021.3.0.29* This app does everything you need and /or want ### 5/5 — Best *2021-05-28, version 2021.3.0.29* Love it ### 5/5 — Mobile app and banking *2021-02-02, version 6.5.5* Absolutely love this app and this bank! I have been with them for 5 years now and I completely trust them with my money and needs! Loyal customer forever! ### 5/5 — Depositing checks *2021-01-17, version 6.5.5* It’s to hard to deposit a check using the app most the time it’s rejected. The info has to be in a certain order on the back. I have no problem depositing checks with my other banks app !!!! How can I send this when all the nick names are taken I’m going to put numbers in maybe that will work ### 4/5 — Please make it so that I have the option of viewing my account and routing number from the app *2020-12-23, version 6.5.2.24* I want to be able to view my account and routing number so that I don’t have to call or visit the bank each time I need the information. I don’t carry checks, so this would be the only way I am able to quickly get the information. ### 4/5 — It does the job, although it’s a bit clunky *2020-10-07, version 6.3.1.19* It works and I can put checks into my account at home. However, there is no real tutorial and it’s a bit clunky. ### 5/5 — Digitally depositing checks *2020-07-26, version 6.3.1.19* Would be better if we could take a picture of a check and get it deposited digitally. ### 4/5 — Transaction grouping *2020-05-06, version 6.3.1.19* The new transaction list is not as easy to use for reconciliation purposes. The old way grouped by posting date with a heading. Now there is no heading or group and date is under each transaction with no break at date change. Easy to confuse. Otherwise I love the app. ### 5/5 — So user friendly!!! *2020-03-25, version 6.0.1.16* So user friendly!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Out of Date Bank *2026-07-09, version 2026.01.01* I have never seen a bank that charges $10 service fee but only gives 3 debit cards in the life of the account! This is the most out of date behind the times bank I’ve ever dealt with…don’t bother to bank here! ### 1/5 — Update is horrible!! *2026-04-21, version 2026.01.01* Please please please go back to the previous version of this app!! This version is confusing and NOT user friendly! The previous version was so much easier to navigate. Bill pay is a NIGHTMARE!! it’s hard to locate history, I have to expand the view every time, information that I don’t need is clogging up the screen and WHY CAN’T I SEE A LIST OF UPCOMING PAYMENTS??? I have to go to each account to find out when the next payment is set up! Please just go back a version and stop trying to fix what was perfect! ### 1/5 — Electronic Deposit *2025-02-20, version 2024.10* I’ve made several electronic deposits to cover transactions and I’m still being charged overdraft fees. I’m not sure how transfers from one account to the other are pending transactions. ### 1/5 — No way to search! *2025-02-01, version 2024.10* No way to search! The search bar is hidden under the back arrow bar for the account and does not allow you to get into the field to type anything. Please fix. I wrote this months ago, and it was temporarily corrected, now the search field is inaccessible AGAIN. I have to go online to the website to search anything, kind of a pain. Please fix. ### 1/5 — No way to search! *2023-06-16* No way to search! The search bar is hidden under the back arrow bar for the account and does not allow you to get into the field to type anything. Please fix. ### 1/5 — Direct Deposit *2022-09-15, version 2021.11.0.39* When I get paid my money use to be on my card at midnight. Now I never know when my money is going to hit my card. ### 1/5 — Terrible *2014-12-05, version 4.3.0.0* App keeps saying cannot process request at this time. Check deposit doesn't clear automatically. Have to keep confirming my identity every time I login. Poorly designed app in my opinion but I'm no programmer. I've had other banking apps that worked flawlessly just wondering how this one doesn't. ### 2/5 — Not always right *2019-11-25, version 6.0.1.16* Although it’s good to see how much or make a transfer the app is not always correct. Only correct about 25% of the time. Def needs an update ### 2/5 — Check deposit *2014-06-23, version 4.1.1.0* I can not deposit a check because my camera crashes every time I try to take a picture. It works fine for everything else though. ### 3/5 — Update is confusing and hard on the eyes *2020-05-15, version 6.3.1.19* Overall I have had no real complaints about this app until the latest update which changed the visual layout of your charges. I may be on only one who has this problem, but I find the bold font confusing to look at. It’s harsh, overwhelming, and not user friendly anymore. I liked the old layout better. I also no longer can figure out what is being charged to my account. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy *2026-06-29, version 2026.01.01* Love it ### 5/5 — Bank *2026-06-07, version 2026.01.01* Great Bank ### 5/5 — Best bank app *2026-05-18, version 2026.01.01* Easy to use and available always ### 5/5 — Great banking app! *2026-01-15, version 2025.10.1.1* I love this app, it helps me stay updated on all the activity related to my account! ### 5/5 — Cherry *2026-01-13, version 2025.10.1.1* Awesome, great service always professional ### 5/5 — Love citizens *2025-12-29, version 2025.10.1.1* Citizens bank actually cares about people and there needs ### 5/5 — My bank *2025-08-13, version 2025.5.0.1* I’ve been with this bank 17 years and I appreciate all the kindness and hard working people there who protects my money!! God bless all of you!! ### 5/5 — Great App..! *2024-12-06, version 2024.07.0.1* It’s informative and easy to navigate through the various features ### 5/5 — Tj SWAFFORD *2024-11-09, version 2024.07.0.1* It works so well ### 5/5 — Love it *2024-09-13, version 2024.01.01* Great service ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*