# Citizens Pay

> Mobile app for managing Citizens Pay accounts, payments, and statements. (iPhone/iPad app by Citizens Bank, N.A..)

- Source: https://appshunter.io/ios/app/citizens-pay/id1641778457 (this page in markdown: same URL + `.md`)
- Developer: [Citizens Bank, N.A.](https://appshunter.io/developer/388082491)
- Category: Finance, Shopping
- Price: Free
- Rating: 4.88/5 from 13,782 App Store ratings · 79 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 118 MB
- Languages: English
- Released: 2022-10-27
- Data updated: 2026-09-02
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/citizens-pay/id1641778457/reviews.md

## What is Citizens Pay?

Ready to manage your Citizens Pay accounts – anytime, anywhere – from the convenience of your mobile device!

Enjoy all of these benefits:

- 24/7 secure access to your Citizens Pay accounts in one place.
- Go paperless with immediate access to your PDF statements.
- Schedule a seamless one-time payment at any time, day or night.
- Turn on Auto Pay to pay your monthly installment automatically from your bank account.
- Stay on top of your account balance, transaction history, and purchase balance at any time.

## Key features

- 24/7 secure account access
- Paperless PDF statements
- Schedule one-time payments
- Set up Auto Pay
- View account balance
- Track transaction history

## What do users think of Citizens Pay?

Overall sentiment: neutral

**Pros**

- 💳 Easy and convenient payment
- 🕰️ Able to pay early or set up auto-pay
- 👍 Seamless application process
- 🙏 Understanding and patient with customers

**Cons**

- 🐛 App freezes or crashes frequently
- 🔑 Login issues, unable to log in
- 🤖 Widget doesn't work in dark mode
- 🔒 Unethical practices to charge fees

**Commonly reported bugs**

- Login screen freezes or shows errors
- App not compatible with latest iOS versions
- Blank screens and server errors
- Can't make more than minimum payment with auto-pay

**Most requested features**

- Add Face ID or biometric login
- Allow pasting passwords
- Show payment details after making a payment
- Improve app stability and performance

## Recent user reviews (10 of 79)

All indexed reviews: https://appshunter.io/ios/app/citizens-pay/id1641778457/reviews.md

### 1/5 — App never works

*2026-07-08, version 4.21.0*

Never had this app actually work, no idea how anyone could give this a five start rating.

### 1/5 — HORRIBLE APP

*2026-06-02, version 4.21.0*

Absolutely atrocious. I can’t log in and I can’t even set up a new log in because it won’t accept any password I create or even the ones that Apple generates. Was this app designed by a 3rd grader? This is ridiculous. In the year 2026, apples chosen finance company can’t even develop an app! Disgusting

### 1/5 — No 2 Factor option.

*2026-05-30, version 4.21.0*

This app appears to offer no real benefit over the website.  The app does not feature native iOS scrolling, rather it scrolls like Android. 

Why doesn’t this account support proper 2 factor authentication with an authenticator app?

### 1/5 — Worst app I’ve ever used

*2026-03-28, version 4.20.0*

I’ve never had an app glitch as badly, as thoroughly, or as consistently as this one. Constant error messages, telling me I have no balance when I definitely do and am actively trying to pay it, and telling me my password was incorrect and locking me out when I was literally using my own face. I tried deleting and reinstalling but no dice. The website on my laptop is just as bad. The only thing that works is the website via my phone. I’ve never had to work so hard just pay someone money in my life.

### 1/5 — Absolutely Useless

*2026-02-27, version 4.20.0*

Constantly freezes and crashes

### 1/5 — Unusable

*2025-12-15, version 4.20.0*

This app is so broken you can't even press anything it's just blank and says system errors, These other reviews must be fake

### 1/5 — App doesn't work

*2025-10-29, version 4.19.0*

Can't even use the app and i think im behind on payment from failure to login  it says "server error" for a week straight and the app crashes nothing pops up on screen just blank loading with spammed error messages. Fix this

### 5/5 — Simple enough

*2025-10-18, version 4.19.0*

The simplicity of the app makes it easy to use

### 5/5 — Loan

*2025-07-03, version 4.19.0*

Never give me problems making payments.

### 5/5 — Easy payment

*2025-06-10, version 4.17.0*

Very easy transition.

## Frequently asked questions about Citizens Pay

### What can I do with the Citizens Pay app?

The app allows you to manage your Citizens Pay accounts securely from your mobile device. You can access your accounts 24/7, view PDF statements, schedule one-time payments, and set up automatic payments through Auto Pay. It also provides real-time information on your account balance, transaction history, and purchase balance.

### Is the Citizens Pay app free to use?

Yes, the app is free to download and use. There are no charges associated with managing your accounts or making payments through the application.

### How do I set up automatic payments?

You can turn on Auto Pay within the app to have your monthly installment paid automatically from your bank account. This feature ensures you never miss a payment and simplifies your bill management.

### Can I view my past statements?

Yes, the app provides immediate access to your PDF statements, allowing you to go paperless and review your billing history conveniently.

## Version history (last 5 releases)

### 4.21.0 — 2026-05-18

Thanks for using Citizens Pay! This latest version includes:

• Additional bug fixes and enhancements to improve overall client experience.

### 4.20.0 — 2025-12-08

Thanks for using Citizens Pay! This latest version includes:

• Additional bug fixes and enhancements to improve overall client experience.

### 4.19.0 — 2025-06-26

Thanks for using Citizens Pay! This latest version includes:

• Additional bug fixes and enhancements to improve overall client experience.

### 4.18.0 — 2025-06-11

Thanks for using Citizens Pay! This latest version includes:

• Additional bug fixes and enhancements to improve overall client experience.

### 4.17.0 — 2025-05-28

Thanks for using Citizens Pay! This latest version includes:

• Additional bug fixes and enhancements to improve overall client experience.

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## More apps by Citizens Bank, N.A.

- [Citizens Bank Mobile Banking](https://appshunter.io/ios/app/citizens-bank-mobile-banking/id388082488)
- [accessDEPOSIT® Mobile](https://appshunter.io/ios/app/accessdeposit-mobile/id1179433373)
- [accessOPTIMA® Mobile](https://appshunter.io/ios/app/accessoptima-mobile/id1447897255)
- [Citizens Access](https://appshunter.io/ios/app/citizens-access/id1588115413)
- [Citizens Cash Flow Essentials™](https://appshunter.io/ios/app/citizens-cash-flow-essentials/id1642802239)

All apps by Citizens Bank, N.A.: https://appshunter.io/developer/388082491

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*