# Citizens Smart — user reviews

> 10 indexed App Store user reviews of Citizens Smart by Citizens Bank International Ltd., rated 3.60/5 from 30 ratings.

- Source: https://appshunter.io/ios/app/citizens-smart/id881860234/reviews
- App overview in markdown: https://appshunter.io/ios/app/citizens-smart/id881860234.md
- Rating breakdown: 5★ 17 · 4★ 1 · 3★ 3 · 2★ 1 · 1★ 8

## Most critical reviews (10 lowest-rated)

### 1/5 — Pin change

*2025-12-02*

Why does this app make us change the pin frequently? 
1. We tend to forget the pin easily. 
2. For every mobile banking app we use the same pin so that we wouldn’t get confused.
3. Your face recognition is poor.

### 1/5 — Has many bugs

*2025-06-26*

Takes long time to load. Doesnot work in offline mode .

### 1/5 — No payment option

*2021-04-01*

There is no any option available in payments. Fix this please

### 1/5 — Crash fix

*2020-02-28*

fix the crash for iOS 13.4

### 1/5 — Faceid

*2019-06-17*

Cant access face id through my mobile as there is no option in my old mobile there was option for fingerprint as my new mobile doesn’t have fingerprint but only face id i cant access it

### 2/5 — update?

*2025-12-03*

After updating to 7.3.133 this app is not working on IOS 26.1. Fix asp please

### 3/5 — Where is card details?

*2022-12-14*

Everything is good with the app, but the option which says card, why doesnt any card shows in there? Neither debit card nor credit card, other banks mobile banking shows credit card details and even the available limit, payment due date. It would be really great if citizens bank also can add those details.so at least customer can know their card limits through app.

### 3/5 — Convenience

*2017-07-13*

Just downloaded and installed this app on my iphone6. Transferred an amount to my smartphone using this app. All worked like a charm! Very convenient! Need to remember all kinds of number to access any of the myraid of services offered. I am also worried that all a person need to acess these services (my account) is my PIN. This is a serious flaw. Trying to connect this app with LastPass but don't know it it will work. Would prefer that there is another level of authentication.

### 3/5 — Need to improve a lot

*2014-11-01, version 1.0.2*

Need to fix a lot of issues, the bank should provide more facilities.

### 5/5 — Payment does not work

*2019-06-06, version 5.0.4*

Payment doesn’t work

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*