# Citro — user reviews

> 14 indexed App Store user reviews of Citro by Citrus Innovations pty ltd, rated 4.55/5 from 321 ratings.

- Source: https://appshunter.io/ios/app/citro/id6451126028/reviews
- App overview in markdown: https://appshunter.io/ios/app/citro/id6451126028.md

## Is Citro safe?

Citro appears safe based on user ratings. The AppsHunter Safety Score for Citro is 90 out of 100. This assessment is based on 321 user ratings, with an App Store average of 4.5 out of 5.

## Is Citro legit?

Citro appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for Citro is 78 out of 100 points across 7 verification signals from App Store and developer data.

## Most critical reviews (10 lowest-rated)

### 1/5 — Verification code error

*2025-12-29*

I cannot sign up it sends me the verification code bit it will not allow me to type it in or autofill from messagea

### 1/5 — Don’t bother

*2025-09-19*

The cashback is pretty much negligible on most things. 1-2%. ShopBack is so much better.

### 1/5 — Lack of financial data safety

*2025-04-28*

I couldn’t connect any of the supported bank accounts that I have. Support wanted to confirm my identity by providing sensitive information over a third party chat account. They were helpful to close my account without having tried a more secure means to confirm my credentials. Really disappointed with the service and the support provided. Would not recommend using the app with such disregard for your personal banking information.

### 1/5 — Should be reported to Scamwatch

*2025-04-10*

Just another app designed to make you spend your money and promising rewards - look out for the fine print. I spent over $300 at a wine site and no cash-back was forthcoming. Wasted hours chatting to bots and emailing the company. 

Lost my patience and have deleted the app. What a waste of time, effort and money.

### 1/5 — Cash back

*2025-04-02*

Difficult to understand if your cashback is coming from where. No clear break down. Only very few merchant cash back appear on the initial transaction.

### 1/5 — Lack of rewards

*2024-11-28*

I’m not sure what I’m missing but I thought rewards points accrued using Citro for everyday purchases but I have accumulated none since commencement, around October. .

**Developer response:** Thanks for sharing your feedback! We’re sorry to hear you feel you might be missing out, and we’d love to help. 

Citro offers cashback—real money that you can use in your future transactions. Cashback is only available on transactions linked to promotional offers featured in the Citro app. These offers change regularly and cover a variety of everyday purchases, so there’s always something exciting to explore.

Our support team is happy to help you get the most out of Citro—just call us on 1300 869 596 or email us at support@joincitro.com.au. We’re here to make it easy for you to enjoy the benefits! 😊

### 2/5 — Website link troubles

*2026-07-29*

The websites I like to link to no longer work keeps looping back to signin screen

### 2/5 — App very buggy

*2025-10-22*

So hard to complete any offer or even fill out any details the app is awful. Love the concept just very hard to actually do anything

### 2/5 — Terrible

*2025-10-02*

Quite honestly the least user friendly and most difficult to navigate app I have. The fact this is marketed at older people makes it worse.

### 2/5 — Confusing

*2025-09-22*

I don’t know what the app is doing and whether it is applying the discounts or not. When I go to shop on the browser a box comes up asking to open the app when I do I’m no longer connected to Citro

## Most praised reviews (4 highest-rated)

### 5/5 — 💰💵💸💰

*2025-10-14*

AMAZING Citro❤️❤️❤️

### 5/5 — Seems great so far

*2025-08-30*

Picked up a purchase I made today pretty good

### 3/5 — Often have to chase up transactions

*2026-08-26*

More often than not, I’m having to waste time and energy chase up transactions to ensure they are tracked. If I don’t , I would lose the $, meaning it was a pointless exercise.

### 2/5 — Subtle “push” into Apple Pay

*2025-02-12*

I was quite excited to try Citro out. But “am I missing something.?”
I’ve given them my bank account details & now I seem to be stuck in their “wanting /insisting on me to use Apple Pay!!
I’m trying to cut down, Apps, reduce time on my smart phone, reduce no of bank accounts. Declutter my life. Embrace simplicity, again!
Rather than the financial & big tech Cos running my life…so why can’t I simply…
1. Store the Citro Card in my Apple Wallet✅
2.Say NO to Apple Pay????
Am I missing something here?
Tks & feeling bewildered!!!
PS please make the T & C longer so you waste the whole of my day reading through them, instead of only 1/2 of my day.😅 it’s disgraceful!!
I’m not impressed with this US style of litigious nonsense!!! Sorry!!

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-18.*