# City & County Mobile — user reviews > 77 indexed App Store user reviews of City & County Mobile by City & County Credit Union, rated 2.65/5 from 95 ratings. - Source: https://appshunter.io/ios/app/city-and-county-mobile/id478935289/reviews - App overview in markdown: https://appshunter.io/ios/app/city-and-county-mobile/id478935289.md - Rating breakdown: 5★ 31 · 4★ 3 · 3★ 4 · 2★ 15 · 1★ 38 ## Newest reviews (20 of 77) ### 2/5 — Still can’t get into it. *2025-04-12, version 2025.094.56053* I’ve been trying for two days and the moment I tap on it, it shuts down. There seems to be more bugs to fix people. Please do so asap! ### 2/5 — App crashing *2025-04-12, version 2025.094.56053* Cccu needs to work with their vendors to rebuild the app. Constantly crashes, buggy, unable to make transfers. ### 2/5 — Good but update dropped functionality *2024-11-19, version 2024.284.52403* This was a good app, but the last update for the iPad lost the ability to view the app in landscape, which is how most people do it when they’re using their keypad. Called customer care and they said they were working on it, but that was over a year ago still waiting on it very disappointed as I find it difficult to use in portrait mode on my iPad. ### 2/5 — Randomly Goes Down For Hours *2024-10-16, version 2024.165.49637* This app is so awfully buggy. It will go down and not let me in for hours. I’m currently trapped at a gas station because I need gas, and i keep all my money in my savings so I can’t login just take it out when I need it, and now I can’t login. I am afraid it won’t be fixed until tomorrow, because they have just the worst hours, they AND their help lines close at 5pm. I think thats absurd, something needs to be open that has a human on the other end 24 hours when it comes to things like managing peoples money. So disappointing, this needs to be fixed. Unacceptable. ### 2/5 — Constant Crashing *2024-08-23* App consistently crashes nearly each time I make transfers. Next time I log in it reads “unknown error has occurred”. App is slow and takes 10+ seconds to log in when using FaceID. ### 1/5 — Some good, a lot of bad *2024-05-01, version 2023.332.45428* Design is very poor for it being 2024. Allows basic things like seeing balances, check deposit, and making transfers. However, the log in is confusing/poorly designed, and there are a number of important functions that are either difficult or impossible to access like viewing secure messages. ### 1/5 — FIX THE APP NOT THAT HARD *2024-02-05, version 2023.332.45428* Please fix this app before I could see quick access and use card control and now it don’t work since I logged out once!!!! ### 2/5 — Frustrated *2023-07-28, version 2023.178.42738* Can’t even sign in my account. I’ve tried to sign in and every time I do it kicks me out. I’ve called the bank a few times and they took information. They informed me IT will reach out. It’s been at least 6months and the issue has not been resolved. I’ve tried to delete the app and reinstall but no luck. I can view my account on a computer but not on my phone. I give up! ### 2/5 — only portrait mode on iPad *2023-05-03, version 2023.88.40835* This app only has portrait mode. That makes it horrible to use on the iPad. I submitted a comment and was told to delete and reinstall for landscape mode, it had been updated. Nope. Only portrait mode. ### 2/5 — What a piece of **** *2023-03-27, version 2023.038.38805* Mobile deposit never works. The camera never lines up with the check and the app is always crashing. ### 3/5 — Ok? *2023-03-03, version 2023.038.38805* Can you please fix the mobile deposit? ### 3/5 — Needs improvements *2023-01-17, version 2022.308.36967* The app works fine for basic functions. Quick access still does not work properly to integrate with Face ID or using a pin to log in. There’s an error every time I try to set it up which leaves me typing in my whole password every time I open it. Also, I’ve yet to get CCCU to work with any money management program (intuit, rocket money, etc.) That’s prob not a fault of the app but something I’d like to see improved. ### 3/5 — Right idea, needs improvement overall… *2023-01-11, version 2022.308.36967* Honestly most of the issues I’ve had in the passed with this app, have for the most part been remedied. Like I saw another person here who left a review about the credit card hub going away for some time, that has since returned and works pretty well most of the time. However (and I don’t know if others are encountering this problem) the quick access function doesn’t function anymore. I had it set up for a long time and it was really convenient to be able to access my accounts at a literal glance for Face ID. Then randomly one day it just stopped giving me the option, and the prompt to set up quick access returned. And every time I’ve tried to get quick access back by setting up a pin, it doesn’t work and is always followed by a “Accounts. There was a problem” pop up. I’ve tried several different pins to no avail. I tried just ignoring it for like a week and trying again but still wouldn’t work. Then I even tried uninstalling and reinstalling the app and trying again. However I still get the same error message every time. This has been for well over a month now and I feel like it’s finally time I left a review so hopefully this issue can be resolved. Thank you and hopefully this review helps and this issue can be resolved. ### 1/5 — Face ID no longer works *2022-10-23, version 2022.276.36394* It hasn’t worked in months. It’s obnoxious to type in my password each time. I use this app a lot as it’s my finances. Making me reconsider banking here to move somewhere that keeps their app working. ### 2/5 — Quick access no longer works with update. *2022-10-19, version 2022.276.36394* I hate having to re-enter my password if there is an option for quick access. It doesn’t work with the update. ### 1/5 — It was good. *2022-10-14, version 2022.276.36394* I used this app regularly and had no issues and loved the mobile deposit feature. However, when I upgraded to an iPhone 13 I’ve been unable to register my new device and it won’t recognize the security sent to me. Frustrating. ### 1/5 — Bill pay works on iPhone but doesn’t on iPad? *2022-10-06, version 2022.126.0* It’s either IOS compatible or not. Don’t try to gaslight me and say it’s not compatable to iPads. ### 1/5 — Quick access/Face ID hasn’t worked for 6 months *2022-09-30, version 2022.126.0* The ability to login to my account with Face ID stopped working about 6 months ago. Each time I call to ask about it I’m told they’re “working on it” and there’s no estimated time frame for it to be fixed. I generally like my credit union, but if anything will make me switch, it’s going to be this. ### 1/5 — The worst mobile banking app *2022-08-13, version 2022.126.0* We love this credit union, been members for almost 10 years, but the mobile app is atrocious. We moved all of our main banking from Wells Fargo and don’t miss them at all, except the app. ### 1/5 — WORST banking app *2022-07-31, version 2022.126.0* I don’t understand why they can’t figure out all the glitches in their system. When you call, even the employees complain that they have constant issues. If you send more than three transfers, the app kicks you out. Depositing a check mobley? Says check failed. Login in? System failure. GET IT TOGETHER CCCU! ## Most critical reviews (10 lowest-rated) ### 1/5 — Slow APP due to Recent Update *2026-05-08, version 2026.113.60655* Your recent APP update added an animated feature requesting, “Let’s Chat!’ The animation takes a second or three to load and display. This does nothing except prevent members from signing on for two or more seconds. If you need to set up a waiting room due to excessive load, do that! Otherwise stop slowing down things. ### 1/5 — Crashes *2026-05-04, version 2026.015.59652* App does not work, like at all. I downloaded it and it crashes a few seconds into startup ### 1/5 — How is this a real financial institution *2026-01-28, version 2026.015.59652* The amount of bush league BS I’ve dealt with ### 1/5 — Worthless after recent updates *2026-01-05, version 2025.290.58802* Started out as a great app several years ago, but now since the recent updates over the last year, the app has slowly gotten into the point where nothing loads, there’s constant errors, and the app crashes. Now as of today since the most recent update, I can’t even access it because it doesn’t load at all. ### 1/5 — Won’t open on iPad *2025-10-17, version 2025.176.57379* Since ~July 2025 this app no longer opens on iPad. Please fix it! ### 1/5 — Not working anymore *2025-09-02, version 2025.176.57379* The app has not been working for the past month ### 1/5 — App is not loading anymore *2025-08-18, version 2025.176.57379* I’ve tried countless times reloading and redownloading this app but it doesn’t let me log in to my account. ### 1/5 — Worthless on iPad *2025-07-24, version 2025.176.57379* This app may work beautifully on a smart phone, but on my iPad, it fails when it comes to BillPay. After logging on and selecting BillPay, I’m thrown back to the logon screen, but then told I’m unauthorized to proceed. Even using the app for other functions is hit or miss. ### 1/5 — Terrible *2025-07-12, version 2025.101.56251* Doesn’t even let you access your account half the time. In dire need of a rework. ### 1/5 — Broken *2025-02-06, version 2025.021.54329* This app simply doesn’t work. I haven’t been able to access my account for ages. Kicks me out, locks me out every time. Won’t let me change my password when they suggest I do that.Bummer!!! All I can sayj is I do not have this problem with any other app I use. ## Most praised reviews (10 highest-rated) ### 5/5 — City and County Credit Union actually cares about people! *2022-01-10, version 2021.104.4* City and County is by far the best credit union/bank I have ever had an account with it’s not even close! I don’t like nor do I trust the big banks and their money siphoning practices but C&C is the opposite they pay you bonuses and most of all treat you like a person and no I am not some paid review man I am a real member and just want to help other people. ### 5/5 — Great app *2020-04-29, version 1.20105.4* This app has been extremely helpful lately with this pandemic going on. I have been able to monitor and care for my money with no issues limiting my reasons for having to leave my home. ### 5/5 — Highly Recommend *2020-04-22, version 1.20101.1* I love this app. I never have to go into the credit union anymore because I can do everything from my phone. I can check my account balances, transfer money to and from savings, make credit card payments, electronically transfer money to friends and family, and deposit checks! They also have a cool feature that shows you your credit score over time... highly recommend the CCCU mobile app. It has always been a convenience... but even more so now that COVID is forcing me to stay home. ### 5/5 — Great App! *2020-04-22, version 1.20101.1* Everything you need in one location! ### 5/5 — Awesome! *2020-04-22, version 1.20101.1* App works great! I’ve never had any problems! ### 5/5 — Great mobile banking app! *2020-04-21, version 1.20101.1* The CCCU app has been awesome! It’s by far the best mobile banking app I’ve tried. It does everything I need in a banking app, and more. Plus it’s very intuitive to use! ### 5/5 — Great app *2020-04-21, version 1.20101.1* Easy to navigate. Reliable ### 5/5 — Love it! *2015-01-09, version 1.820.76* Wonderfully handy little app! I'm very happy with the additional features in this update. ### 5/5 — Well Done *2011-11-18, version 1.0.4* Ridiculously easy to use and super slick. Thanks for investing in your members. ### 4/5 — Quick access *2020-01-01, version 1.19401.3* Quick access doesn’t work and hasn’t for a while please fix. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*