# City Cabs Kitchener

> On-demand taxi booking and tracking service for Kitchener, Ontario. (iPhone/iPad app by City Cabs Kitchener.)

- Source: https://appshunter.io/ios/app/city-cabs-kitchener/id1001134880 (this page in markdown: same URL + `.md`)
- Developer: [City Cabs Kitchener](https://appshunter.io/developer/1001134879)
- Category: Travel, Navigation
- Price: Free
- Rating: 5.00/5 from 2 App Store ratings · 10 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 92 MB
- Languages: American English, Dutch, Finnish, French (France), German (Germany), European Spanish, Swedish
- Released: 2015-08-10
- Data updated: 2026-07-09
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/city-cabs-kitchener/id1001134880/reviews.md

## What is City Cabs Kitchener?

City Cabs Kitchener is a leading provider of Taxi services in Kitchener, Ontario Canada. We are pleased to offer our valued clients the very latest in smartphone booking technology with our free City Cabs application.

City Cabs Kitchener is a provider of taxicab services in Kitchener, Ontario, Canada.
We are pleased to offer our valued clients the very latest in smartphone booking technology with our free City Cabs Kitchener application.

Key Features of the City Cabs Kitchener application include:
• Book a trip in as few as 2 clicks
• Monitor the progress of your vehicle on a map
• Create a list of favourite addresses and assign a custom name for each
• Review all reservations you have made over the past 30 days
• Provide feedback related to the application and/or service you received
• Call City Cabs Kitchener with the push of a button

To begin using the City Cabs Kitchener application today:
• Download the free app
• Enter your phone number
• Validate your account (via the notification code you receive)
• Login to the app (Set your name and Email for receipts)
• Enter your pickup address
• Enter your destination address (this allows us to provide an estimated fare amount)
• Book your trip 

On booking a reservation, you will immediately receive a confirmation number, along with an update when your vehicle has been assigned. From here you can monitor the progress of your vehicle as it moves towards your pickup location.

The City Cabs Kitchener application retains a history of your previous reservations for expense management and to quickly rebook the same trip with the push of a button. You may also create a list of favourite locations (Home, Work, etc.) to speed the booking process.


Let us know how we can serve you better by providing feedback via the City Cabs Kitchener application or calling us at +1(519) 747-7777. 
We look forward to adding many exciting new features to the City Cabs Kitchener application in the months ahead, and are always interested in what you have to say!

## Key features

- Book trips in 2 clicks
- Monitor vehicle progress on map
- Save favorite addresses
- Review past reservations
- Provide service feedback
- Call taxi with one button

## Recent user reviews (10 of 10)

All indexed reviews: https://appshunter.io/ios/app/city-cabs-kitchener/id1001134880/reviews.md

### 2/5 — No option to add a stop

*2026-05-11, version 7.26.0*

No option to add multiple stop

### 5/5 — On time and competitive pricing!

*2026-01-15, version 7.26.0*

Our driver was great. We will use the service again. R

### 5/5 — Great customer support team

*2023-05-05, version 7.6.1*

Call anytime , they try to answer, resolve issues

### 5/5 — Favourite cab company of all time

*2023-03-25, version 7.5.0*

This cab company is always on time, quick response time. The app makes it so easy to book or pre-book a taxi. Love that it tells you the wait time arrival and approximate cost prior to pick up. Great app makes getting a taxi easy!

### 1/5 — Terrible, and useless

*2022-12-24, version 7.1.0*

I can not count the amount or times they have left me in the rain or snow, even after I booked hours in advance. It’s really crappy coming off a 16 hour shift. And you call and asked where you can is and they tell you; to wait for the next available driver. What was the point in using the app at all then. It’s useless and doesn’t even load half the time. Costumer see is has no care to fix it

### 1/5 — Functionality

*2022-10-28, version 7.1.0*

When you book a call it doesn’t say the ETA of the cab. How does one know how long the wait time and when to be ready? 

Please to fix this

### 1/5 — Almost forgot

*2022-10-05, version 7.1.0*

They tell you your driver is on the way when in reality they haven’t even sent anyone to you. Worst service I’ve ever had. Will never use again

### 1/5 — Not very reliable

*2022-07-12, version 6.0.13*

I used the app to book a cab at 12:24pm, no one accepted it until 12:30pm. The app said the cab was 3mins away, which would get me to work on time. At 12:40pm I checked the app again since it was clearly not 3mins away and it said the cab was 9mins away, which would make me late for work. This is not the only time this has happened either.

### 3/5 — Unable to log in

*2020-12-17, version 6.0.13*

I used to like this app because of the discounts. Now when I try to enter my email it doesn’t recognize the format (it was @edu.uwaterloo.ca), and I can’t get into my account nor set up a new one because it’s already registered under my phone number.

### 1/5 — Don’t bother booking ahead

*2019-03-31, version 5.5.32*

I booked my cab a week ago and get got a call to let me know they are rebooking with the corrected rate. Thanks perfected but then I was also informed that they are busy and they booked time is not guaranteed. Then a can finally excepted my fair at the time I should be leaving at only to cancel before showing up ! Thank so much for an angsty filled morning.  I don’t care if it cost 3 times as much just use an Uber. At less you will get to your flight on time.

With this being said my cab driver was wonderful lovely man very. Polity and very clean cab. The women I spoke to on dispatch on the other hand should be fired as she has no customer service experience and is rude. And I can not believe that they only have her in the office and no one higher up on a busy Sunday morning.

## Frequently asked questions about City Cabs Kitchener

### How do I book a taxi with City Cabs Kitchener?

You can book a taxi by entering your pickup and destination addresses within the app. The app allows for booking in as few as two clicks after setting up your account and favorite locations.

### Can I track my taxi's arrival with City Cabs Kitchener?

Yes, the app provides real-time tracking of your assigned vehicle on a map, allowing you to monitor its progress towards your pickup location.

### Does City Cabs Kitchener offer fare estimates?

Yes, after entering your destination address, the app can provide an estimated fare amount for your trip.

### Can I save frequently used addresses in City Cabs Kitchener?

Absolutely. You can create a list of favorite addresses, such as Home or Work, and assign custom names to them for faster booking.

### How can I review my past taxi trips with City Cabs Kitchener?

The application retains a history of your reservations for the past 30 days, which can be useful for expense management and quickly rebooking previous trips.

### What devices is City Cabs Kitchener available on?

City Cabs Kitchener is available on iPhone and iPad devices.

### Is City Cabs Kitchener free to use?

Yes, the City Cabs Kitchener application is free to download and use. There are no in-app purchases or advertisements mentioned.

### How often is City Cabs Kitchener updated?

The app was last updated on September 2, 2025, with version 7.26.0. While specific update frequency isn't detailed, the developer indicates plans for adding new features in the future.

## Version history (last 5 releases)

### 7.26.0 — 2025-09-02

We are constantly improving the app. Be sure not to miss these new features in this update:

Send flight info type in booking properties
UI Layout Issues with Larger Font Sizes on passenger app
Update Consumer SDK
Other small bug fixes and enhancements

### 7.23.0 — 2025-04-01

We are constantly improving the app. Be sure not to miss these new features in this update:

New Help Centre section Show fleet name when networking
Replace San Francisco font with Inter
Use dynamic description text from API coupon list
Other small bug fixes and enhancements

### 7.21.0 — 2025-01-30

We are constantly improving the app. Be sure not to miss these new features in this update:
Missing French translation of the "Later" text when creating a Prebooking
Other small bug fixes and enhancements

### 7.19.0 — 2024-12-03

We are constantly improving the app. Be sure not to miss these new features in this update:
Updated UI for making a prebooking
Show promo code automatically if available when making a booking
Show promo code banner on homescreen
Show Google route line on confirm booking screen
Other small bug fixes and enhancements

### 7.17.0 — 2024-10-16

We are constantly improving the app. Be sure not to miss these new features in this update:

Extend the offer & ETA flows to offer the closest vehicle
Updated profile setup screen
Crashes related to Live Activities
Other small bug fixes and enhancements

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-09.*