# City Cars Glasgow — user reviews > 34 indexed App Store user reviews of City Cars Glasgow by Stephen Rose. - Source: https://appshunter.io/ios/app/city-cars-glasgow/id1453654734/reviews - App overview in markdown: https://appshunter.io/ios/app/city-cars-glasgow/id1453654734.md ## Newest reviews (13 of 34) ### 3/5 — Minniemanoo *2026-01-27, version 37.0.5* Just awful been using this company for a long time. Drivers moan if you don’t have cash. And one told me he’s going to start charging me extra if I don’t have cash. I waited in the extreme cold on sat after a while I phoned backe to be told the taxi had a puncture why couldn’t they let me know . I had to phone back another twice by that time I was nearly in tears. The lady on the telephone was so nice not her fault. But I just couldn’t do that again. ### 3/5 — Bad odour *2025-04-13, version 35.1.9* The car smelled of curry but the driver opened the window which allowed fresh air to come in and let the odour out of the window ### 4/5 — Can’t pay in app *2024-08-23, version 34.3.8* I never carry cash these days. We need the ability to pay via card or Apple Pay. Losing a star for that as it’s an inconvenience to stop at a cash machine ### 5/5 — Great app *2019-05-08, version 32.1.1* Use this app to get to work in the morning. Works great and I know exactly how long my car will be and where it is. Always a nice driver and a clean car. Highly recommend 👍🏻 ### 5/5 — Great app, great company, great taxis!! *2019-05-08, version 32.1.1* The new app is great, i use daily - very reliable and good to see where the driver is and how long itll be until it arrives. Wouldnt use any another taxi company. Staff that work there are also very nice. ### 4/5 — Fantastic *2019-05-08, version 32.1.1* I would not travel with any other taxi company! 100% reliable ### 5/5 — Back to its best :) *2019-05-08, version 32.1.1* The app did change and have a few issues but I’m so glad it’s now sorted. Brilliant app that’s amazing for booking taxi and tracking it! Highly recommend! ### 5/5 — Great taxi company *2019-05-08, version 32.1.1* Perfect app - Pay with cash or card - track your vehicle - get value - friendly drivers ### 5/5 — Great app *2019-05-08, version 32.1.1* Love this app - lets you track car so you don’t need to stand outside in the rain, driver was lovely and price was cheaper than other local companies and half the price of Uber ### 5/5 — Into town with City Cars *2019-05-08, version 32.1.1* Called City Cars going into town Taxi was on time Driver was very friendly very helpfully Car was really clean App worked amazing Would recommend anybody use City Cars ### 5/5 — This app is much better *2019-05-08, version 32.1.1* With the updated app as of May 2019, it is as good as it use to be. I understand the company had some technical issues for a short period of time but the app is back to being as good as always and as reliable as ever! ### 5/5 — New uber rival *2019-03-23, version 32.0.5* Good app, local drivers and quick response. Will use more. ### 5/5 — Great! *2019-03-22, version 32.0.5* New app is brilliant. ## Most critical reviews (10 lowest-rated) ### 1/5 — Didn’t turn up *2022-06-05, version 33.5.39* Ordered through the app to be collected at 17:30 for a work dinner at 18:00. Taxi didn’t turn up so I called at 17:45 and was told this was only an estimated pick up time - it doesn’t say this on the app. I was also told the taxi should be 15 mins. Called back at 18:00 and was told they were still trying to find me a taxi so I had to cancel it. Will not be using this company again. ### 1/5 — Poor *2022-05-09, version 33.5.39* Old app worked fine. New app doesn’t allow you to see where the taxi is, doesn’t allow you to easily cancel a taxi and keeps altering your location - the favourite locations function doesn’t work, it books the taxi for another address nearby despite clicking on one of your favourite locations as the pickup address. ### 1/5 — Avoid! *2021-01-29, version 32.1.19* I used this company regularly till I had a shocking customer service experience with an insulting and dishonest adviser (who should have been fired but I never chased it up) and driver who was threatening and completely unprofessional. The driver refused to let my mum out of a car, which it illegal, until payment had been verified, due to confusion over the booking. I reported the whole sorry mess to my credit card company who treated it as fraud and unacceptable behaviour and refunded me fully. It was a sad and unnecessary situation but I’d never use the company again as a result. I suggest that you avoid if you have the opportunity. ### 1/5 — Shocking *2020-12-24, version 32.1.19* Piss poor app, piss poor drivers and piss poor customer service - nearly missed my train due to their lack of ability to run a silly car company ### 1/5 — Geez a *2019-04-08, version 32.0.6* Totally garbage app. People that work at CityCars are fabulous though. Hence the phone calls and avoiding the ‘app’ ### 1/5 — Terrible *2019-04-05, version 32.0.6* If i could give this app zero stars i would! New app is an absolute shambles worked the first few days and ever since the updates have came the app wont work at all as soon as you click onto it it shuts down! I used the old app everyday and now when phoning to get a taxi it rings out for the longest time so much so to the extent of phoning 3 times in a row before getting an answer! the operators manners are appalling when all your asking them is a general question as to how long your going to wait because of the difficulty try to get threw to speak to someone! My family and i have been loyal customers to this company for over 15 years so to say im let down is an understatement!! I understand that with the update of an app it is trial and error but you must have a serious drop in the amount of jobs you get now due to the amount of people who want to pay by card! If you could go back to the original app things would be much better! ### 1/5 — Old app was much better *2019-03-10, version 32.0.4* Doesn’t seem to confirm my location so I can’t make any bookings. Used the old app weekly. Will be using a different company now ### 1/5 — Worst app I’ve ever used. *2019-03-09, version 32.0.4* App can’t find my location with services turned on, can’t find my end destinations even with a postcode .. And doesn’t actually offer a taxi or end send the trips to a driver .. Useless. ### 1/5 — Utter crap app *2019-03-07, version 32.0.4* Terrible application. Does not open at all. As a regular who never s carries cash I have since moved to another company who have a functioning app. Drivers must be seeing a drop in numbers from regulars moving elsewhere. ### 1/5 — App unusable *2019-03-02, version 32.0.3* After latest bug fixes App immediately quits ## Most praised reviews (10 highest-rated) ### 5/5 — Driver wonderful *2025-05-23, version 35.1.9* Driver was wonderful and really supportive but app no good for special trips booked in advance please telephone. Stars purely for the driver and the call person who really helped me out ### 5/5 — James Connor *2025-01-26, version 34.6.18* Fabulous service! James picked up 4 friends from Bothwell, for drop offs in Glasgow. He was personable, respectful and an all round good guy. Really appreciate the service and professionalism. Thanks to James and to City Cars. ### 5/5 — Great driver *2025-01-08, version 34.6.18* We had at pleasant and safe drive to the airport, with a very nice, helpful driver - excellent! ### 5/5 — Great Service *2025-01-04, version 34.6.18* Used City Cars on several occasions. Always turn up on time. Drivers are courteous. Prices competitive ### 5/5 — John from Tipperary. Brilliant guy *2024-12-09, version 34.6.18* Very nice driver. Prompt, friendly and very patient ### 5/5 — Amazing *2019-05-15, version 32.1.1* Used this company for years and I refuse to use any other company as they are absolutely amazing the telephonists are lovely and are very prompt and professional! Drivers and brilliant get you to where you need to be ! 10/10 ### 5/5 — Great service, app & value *2019-05-09, version 32.1.1* Me and my family use this taxi company on a regular basis, usually via the app. It’s really good being able to track your driver and also get the car and driver details when you book. And more importantly the prices are the cheapest in Glasgow compared to many others I have used in the past! 5 stars for service, app and value. ### 5/5 — Love city cars *2019-05-09, version 32.1.1* Easy to use and staff are incredibly friendly. Top notch! ### 5/5 — New update is brilliant *2019-05-09, version 32.1.1* I was having a few issues with the old app but the update is great! Allows me to track my driver, add different payment methods and I can see all the drivers details. Would night recommend to anyone looking for a reliable taxi service within Glasgow! ### 5/5 — Amazing *2019-05-08, version 32.1.1* Absolutely love this taxi company & the new app is brilliant... I hate talking on the phone so I am so glad that I can use the app. I have mobility issues and every single driver I’ve had have always helped me getting in/out of the taxi. City cars 10/10! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-08.*