# City Ekhoni Account — Ekhoni Account > Digital banking app for instant account opening and management in Bangladesh. (iPhone/iPad app by The City Bank Limited.) - Source: https://appshunter.io/ios/app/city-ekhoni-account/id1534891769 (this page in markdown: same URL + `.md`) - Developer: [The City Bank Limited](https://appshunter.io/developer/645463053) - Category: Finance - Price: Free - Rating: 2.04/5 from 91 App Store ratings · 80 written reviews indexed - Age rating: 4+ - Requires: iOS 11.0 · 27 MB - Languages: English - Released: 2020-10-10 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/city-ekhoni-account/id1534891769/reviews.md ## What is City Ekhoni Account? For the first time in Bangladesh, City Bank brings a revolutionary digital onboarding app – Ekhoni Account, through which a customer can instantly open a bank account anywhere and start banking right away. Just as the app name “Ekhoni” implies, you’ll be able to do everything instantly – from signing up for Citytouch Digital Banking services to adding money in the account, all without having to visit the bank branch in person. Benefits of Ekhoni Account app: - Open a bank account instantly, from anywhere in Bangladesh - Sign up for Citytouch Digital Banking services instantly - Start your banking transactions right away - Get instant debit card from any City Bank branch - Request for cheque book instantly Requirements: - Applicant's National Identity Card (NID) - Applicant’s selfie - Applicant's e-TIN copy (optional) - Nominee’s photo (captured live or uploaded from phone gallery) - Nominee's National Identity Card (NID) - Supporting documents for source of fund (only applicable if the applicant’s monthly transaction requirement is more than BDT 100,000) Eligibility: Any Bangladeshi individual aged 18 years or above with a valid NID card Available list of accounts: - General Savings Account - High Value Savings Account - Savings Delight Account - Seniors’ Savings Account (only for customers aged 50 years or above) - Alo General Savings Account (only for women) - Alo High Value Savings Account (only for women) - Alo Savings Delight Account (only for women) Simply download the app and experience digital banking at its best! ## Key features - Instant bank account opening - Digital banking sign-up - Start banking transactions immediately - Request cheque book instantly - Various savings account types ## What do users think of City Ekhoni Account? Overall sentiment: negative **Pros** - 🚀 Quick account opening process (5 minutes) - 👍 Simple and straightforward user interface - 📱 Convenient online account opening without branch visit - 💳 Instant account activation and deposit capability - ✅ Smooth experience for some users **Cons** - 🐛 Selfie capture consistently fails - 🐛 NID photo detection and recognition broken - 🐛 App freezes after NID upload - 🐛 Camera fails to open for selfie - 🐛 Photo not attached after capture - 😤 Requires multiple branch visits despite online process - ⚠️ Face verification doesn't match NID photo - ⚠️ Poor metadata reading from documents - ⚠️ Name translation errors (Bangla to English) - ⚠️ No ability to correct misspelled names - ❌ Processing fails at final stages - ❌ Inconsistent performance across devices and networks **Commonly reported bugs** - Selfie capture fails repeatedly despite good lighting and clear photos - NID detection rejects clear photos with 'upload clear picture' error - App freezes or crashes after NID upload before selfie step - Camera doesn't open when selfie button is tapped - Captured photos not being attached or processed - Face verification mismatch with NID photo - Metadata reading failure from NID documents - Bangla to English name translation errors - OTP submission field missing or non-functional - Next button unresponsive in phone number step - App returns to previous step after selfie completion - Processing error 'Sorry we can't process now' at final stage - Selfie loading incomplete or hangs - Server trust evaluation failures - Broadband connectivity issues with selfie feature - iOS-specific picture capture bugs **Most requested features** - Photo upload option instead of camera capture only - Ability to edit and correct translated names - Better lighting requirements documentation - Account type descriptions and comparisons - Home delivery option for debit cards - Improved error messages and guidance ## Recent user reviews (10 of 80) All indexed reviews: https://appshunter.io/ios/app/city-ekhoni-account/id1534891769/reviews.md ### 1/5 — Bad Detection *2025-09-20, version 2.0.1* I tried to take the pic of my NID front and it won’t accept it but when I took the pic of the NID back it took it so I tried to take the pic of the NID front in the back pic option and it worked but I again tried it with the front option it did not work. ### 1/5 — face live photo not working. *2025-08-31, version 2.0.1* poor apps. time wasting apps. live photo not captured and not working. ### 1/5 — Bad *2025-08-26, version 2.0.1* Frankly the worst bank app ive ever used the face verification doesn’t even work ### 1/5 — Not working *2025-08-08, version 2.0.1* Doesn’t take the selfie, and wasting my time. ### 1/5 — worst app *2025-08-05, version 2.0.1* the app dont work during capture the selfie even instruction is followed.worst experience ### 1/5 — Stuck at selfie step! *2025-07-14, version 2.0.1* No matter what I do and How i take it, it doesn’t work and nothing happens, no error message ### 1/5 — BAALER APP *2025-06-28, version 2.0.1* 3 hour dhore selfie te jaiya aktay khali. ### 1/5 — not working *2025-06-23, version 2.0.1* I complete updated NID but my face selfe not uploaded. please solved all problem ### 1/5 — Low grade app … i doubt about its security *2025-06-22, version 2.0.1* Can’t Connor the selfie part for opening an account. Tried it like 10-25 times ### 1/5 — App is broken *2025-06-16, version 2.0.1* I tried to create an account. Where I needed to give a live selfie. It doesn’t work no matter how much I try ## Frequently asked questions about City Ekhoni Account ### What is the Ekhoni Account app? The Ekhoni Account app is a digital onboarding application that allows users in Bangladesh to instantly open a bank account and begin banking services without needing to visit a physical branch. It facilitates immediate account opening, digital banking sign-up, and transaction initiation. ### What are the key features of the Ekhoni Account app? Key features include the ability to open a bank account instantly from anywhere in Bangladesh, immediate sign-up for Citytouch Digital Banking services, and the ability to start banking transactions right away. Users can also get an instant debit card and request a cheque book instantly. ### How much does it cost to use the Ekhoni Account app? The Ekhoni Account app is free to download and use. The app itself does not have any associated costs for opening an account or accessing its digital banking features. Any banking fees would be standard for the chosen account type. ### Who is eligible to open an account with the Ekhoni Account app? Any Bangladeshi individual aged 18 years or above with a valid National Identity Card (NID) is eligible to open an account. Specific account types may have additional eligibility criteria, such as age for Seniors' Savings Account or gender for Alo accounts. ### What documents are required to open an account? Required documents include your National Identity Card (NID) and a selfie. Optionally, you can provide your e-TIN copy. You will also need your nominee's photo and NID. Supporting documents for the source of funds are only required if your monthly transaction requirement exceeds BDT 100,000. ## Version history (last 5 releases) ### 2.0.1 — 2023-09-26 - Add money to your newly-opened account with any debit/credit card - Download and use our award-winning Citytouch app right after opening the account - Get all the information of your account in a consolidated document sent to your email - Some stability and performance issues have been resolved to ensure a faster and smoother experience ### 0.0.22 — 2023-03-14 - Enhance security. - Minor bug fixes. ### 0.0.21 — 2022-05-13 - Enhance security. - Minor bug fixes. ### 0.0.20 — 2022-04-07 - Enhance security. - Minor bug fixes. ### 0.0.19 — 2022-03-09 - Enhance security. - Minor bug fixes. ## Apps similar to City Ekhoni Account | App | Rating | Price | Category | | --- | --- | --- | --- | | [Banco Río Token](https://appshunter.io/ios/app/banco-rio-token/id1526318960) | — | Free | Finance | | [PFCU Protect](https://appshunter.io/ios/app/pfcu-protect/id1528968680) | 3.0 (2) | Free | Finance | | [Continental Bank](https://appshunter.io/ios/app/continental-bank/id1527526340) | 4.2 (5) | Free | Finance | | [FORUS Wallet](https://appshunter.io/ios/app/forus-wallet/id1528295780) | — | Free | Finance | | [HOP Remit - Send Money Abroad](https://appshunter.io/ios/app/hop-remit-send-money-abroad/id1526102800) | 4.0 (4) | Free | Finance | | [Bancovinet](https://appshunter.io/ios/app/bancovinet/id1524741720) | 5.0 (1) | Free | Finance | ## More apps by The City Bank Limited - [Citytouch](https://appshunter.io/ios/app/citytouch/id645463050) - [City DRF-SCF](https://appshunter.io/ios/app/city-drf-scf/id1527710106) - [The CityRemit](https://appshunter.io/ios/app/the-cityremit/id1622614982) - [City Invest \| Custodian](https://appshunter.io/ios/app/city-invest-custodian/id1630880616) - [CityCorp](https://appshunter.io/ios/app/citycorp/id6473814568) All apps by The City Bank Limited: https://appshunter.io/developer/645463053 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*