# City Ekhoni Account — user reviews > 80 indexed App Store user reviews of City Ekhoni Account by The City Bank Limited, rated 2.04/5 from 91 ratings. - Source: https://appshunter.io/ios/app/city-ekhoni-account/id1534891769/reviews - App overview in markdown: https://appshunter.io/ios/app/city-ekhoni-account/id1534891769.md - Rating breakdown: 5★ 19 · 4★ 3 · 3★ 3 · 2★ 4 · 1★ 62 ## What do users think of City Ekhoni Account? Overall sentiment: negative **Pros** - 🚀 Quick account opening process (5 minutes) - 👍 Simple and straightforward user interface - 📱 Convenient online account opening without branch visit - 💳 Instant account activation and deposit capability - ✅ Smooth experience for some users **Cons** - 🐛 Selfie capture consistently fails - 🐛 NID photo detection and recognition broken - 🐛 App freezes after NID upload - 🐛 Camera fails to open for selfie - 🐛 Photo not attached after capture - 😤 Requires multiple branch visits despite online process - ⚠️ Face verification doesn't match NID photo - ⚠️ Poor metadata reading from documents - ⚠️ Name translation errors (Bangla to English) - ⚠️ No ability to correct misspelled names - ❌ Processing fails at final stages - ❌ Inconsistent performance across devices and networks **Commonly reported bugs** - Selfie capture fails repeatedly despite good lighting and clear photos - NID detection rejects clear photos with 'upload clear picture' error - App freezes or crashes after NID upload before selfie step - Camera doesn't open when selfie button is tapped - Captured photos not being attached or processed - Face verification mismatch with NID photo - Metadata reading failure from NID documents - Bangla to English name translation errors - OTP submission field missing or non-functional - Next button unresponsive in phone number step - App returns to previous step after selfie completion - Processing error 'Sorry we can't process now' at final stage - Selfie loading incomplete or hangs - Server trust evaluation failures - Broadband connectivity issues with selfie feature - iOS-specific picture capture bugs **Most requested features** - Photo upload option instead of camera capture only - Ability to edit and correct translated names - Better lighting requirements documentation - Account type descriptions and comparisons - Home delivery option for debit cards - Improved error messages and guidance ## Newest reviews (20 of 80) ### 1/5 — Not Useful at all *2025-06-11* Even if you create an account through this system, you still have to visit the branch in person, submit all the documents, and go through the entire process from the beginning. It takes nearly an hour to complete everything. So honestly, I don’t see the value in it—if the same hassle has to be faced again, it’s not really useful at all. ### 1/5 — Trash *2025-06-06, version 2.0.1* This is nothing but a complete trash. Face verification failed every time. Followed the instructions but failed ### 1/5 — Bugs *2025-05-23, version 2.0.1* Bugs opening an account, cannot capture selfie. ### 1/5 — Doesn’t work *2025-05-13, version 2.0.1* মা**র অ্যাপস বানাইছে খান***র পোলারা । কাজ করে না । ### 1/5 — Photo Capture Failed 😣 *2025-05-06* Tried 100 times and don’t think it will work even i try another 100 times. 😏 I should’ve know, as the app rating says it all. ### 1/5 — Selfie ensuring issue!! *2025-04-20, version 2.0.1* অনেকবার ট্রাই করার পর কাজ করছে না, বাজে সিস্টেম সিটি ব্যংকের ### 1/5 — Very bad experience with selfie *2025-04-14, version 2.0.1* Tried multiple times, but it’s not working at all ### 1/5 — Don’t *2025-04-09, version 2.0.1* Not helpful don’t work ### 1/5 — Very bad *2025-03-22, version 2.0.1* Caputured selfie several times but doesn't accept ### 1/5 — App does nothing after capturing live photos *2025-03-13, version 2.0.1* The camera just closes and the photo is not attached. Tried thousand times. ### 1/5 — Poor *2025-01-31, version 2.0.1* Selfie doesnt work ### 1/5 — Doesn’t work *2025-01-26, version 2.0.1* Captured selfie more than 15 times but and everything it left the space blank ### 1/5 — Bad Review *2024-12-03, version 2.0.1* একদম বাজে অ্যাপ শুধুই সময় নষ্ট এ ছাড়া এ ছাড়া আর কিছুই হয় না এই অ্যাপস দিয়ে । ফালতু এত বড় একটা ব্যাংক কিন্তু তাদের অ্যাপ এত বাজে তা বলার ভাষা রাখে না। সেলফি তুলার ট্রাই করলাম অ্যারাউন্ড ২০-৩০ বার কিন্তু সেলফিই তুলতে পারলাম না ### 1/5 — selfie is not working *2024-11-28, version 2.0.1* when taking selfie it's initially loaded but not completed ### 1/5 — Application picture *2024-10-23, version 2.0.1* Huge bug on ios ### 1/5 — Selfie *2024-10-10, version 2.0.1* Selfie Option Doesn’t Work. ### 1/5 — worst *2024-09-25, version 2.0.1* The worst banking app in Bangladesh, there is no worse banking app in the world like this app.Just Horrible ### 1/5 — Picture Problem *2024-09-19, version 2.0.1* Selfie Isn't working ### 1/5 — Worst app *2024-09-17, version 2.0.1* Kon kuytar baccha j apps banaiche khankir chele ekta madarchod city bank er maire chudi ### 1/5 — cannot take selfie *2024-09-04, version 2.0.1* trying lots of time but selfie is not working. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad Detection *2025-09-20, version 2.0.1* I tried to take the pic of my NID front and it won’t accept it but when I took the pic of the NID back it took it so I tried to take the pic of the NID front in the back pic option and it worked but I again tried it with the front option it did not work. ### 1/5 — face live photo not working. *2025-08-31, version 2.0.1* poor apps. time wasting apps. live photo not captured and not working. ### 1/5 — Bad *2025-08-26, version 2.0.1* Frankly the worst bank app ive ever used the face verification doesn’t even work ### 1/5 — Not working *2025-08-08, version 2.0.1* Doesn’t take the selfie, and wasting my time. ### 1/5 — worst app *2025-08-05, version 2.0.1* the app dont work during capture the selfie even instruction is followed.worst experience ### 1/5 — Stuck at selfie step! *2025-07-14, version 2.0.1* No matter what I do and How i take it, it doesn’t work and nothing happens, no error message ### 1/5 — BAALER APP *2025-06-28, version 2.0.1* 3 hour dhore selfie te jaiya aktay khali. ### 1/5 — not working *2025-06-23, version 2.0.1* I complete updated NID but my face selfe not uploaded. please solved all problem ### 1/5 — Low grade app … i doubt about its security *2025-06-22, version 2.0.1* Can’t Connor the selfie part for opening an account. Tried it like 10-25 times ### 1/5 — App is broken *2025-06-16, version 2.0.1* I tried to create an account. Where I needed to give a live selfie. It doesn’t work no matter how much I try ## Most praised reviews (10 highest-rated) ### 5/5 — Nice *2020-12-06* দারুন একটি অ্যাপ ### 5/5 — Great Work *2020-11-18* I opened my account within 5 minutes and i also order my check book. ### 5/5 — Perfection *2020-10-21* It’s amazing how banking has been made so easy and that too with such an amazing bank. The journey through generations have proved what capability it holds and now with this app, opening an account with just a few touches, just makes it so good. The app is exactly what I wanted. It’s just perfection. ### 5/5 — Nazifa *2020-10-20* This is an amazing app. I have tried and opened an account within 5 minutes smoothly. ### 5/5 — Opened my account in less than 5 min *2020-10-20* Great app! Able to open my account in less than five minutes. Just needed to follow few simple steps. Only needed my NID. Took a selfie, provided few info and account no was generated instantly. More importantly the account was instantly active and I could deposit money using bkash. Great job City Bank!! ### 5/5 — Amazing and Fabulous *2020-10-18, version 0.0.5* Amazing app that is working fine exactly the way it should.beatiful app designed customer experience in mind. Just some clicks will open the account with very minimum input! Like CityBank... ### 4/5 — Impressed. *2020-10-19* Does exactly what it says it does, with a very straight forward, simple, and smooth UI letting you create an account within minutes. But a feature that would help is to be able to upload photos for the NID for better quality scans, and the ability to receive the debit card at home. Also, a description of the accounts and their differences would make it easier to choose. ### 3/5 — selfie option doesn't work in Broadband!!! *2021-10-18* Everything was working smoothly before the NID upload process. Now just getting the pop-up window for taking the selfie. After that not opening camera to capture a selfie using broadband internet. Later I tried using Operator Internet works smooth. Hope to get updates soon. ### 3/5 — I like it but was charged for check book for no reason *2020-11-25* I open account using this app, I didn’t request for check on the app or in the bank. They charged me for check book. I called twice to the call Center. They said some one will call back to follow up. No one did. That’s bad to see I am getting charge for no reason. Hope they will resolve the issue. ### 2/5 — Huge bug *2023-04-10* You can’t open an account with an account opening app as the selfi part is totally broken. After uploading NID, it goes no where. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*