# City Experiences — user reviews > 82 indexed App Store user reviews of City Experiences by Hornblower Cruises & Events, rated 4.90/5 from 5,272 ratings. - Source: https://appshunter.io/ios/app/city-experiences/id1449281320/reviews - App overview in markdown: https://appshunter.io/ios/app/city-experiences/id1449281320.md - Rating breakdown: 5★ 4,868 · 4★ 275 · 3★ 22 · 2★ 14 · 1★ 93 ## What do users think of City Experiences? Overall sentiment: negative **Pros** - 🚀 Smooth ride - 👍 Excellent service - 💡 Convenient app - 🚢 Great cruise experience **Cons** - 🐛 Buggy app - 👎 Poor user experience - 🔌 Battery draining - 🤯 Confusing interface - 💸 Unreliable booking - 🔍 Difficult to navigate **Commonly reported bugs** - Tickets not saving - Crashes on purchase - Login issues - Incompatible with older devices **Most requested features** - Improved schedule display - Ability to save tickets - Better ticket management - More reliable app performance ## Newest reviews (14 of 82) ### 4/5 — A Beautiful Fall Foliage Brunch Cruise *2025-10-26* As part of my birthday celebration, I joined the Fall Foliage Brunch Cruise on October 11, and it truly made my special day even more memorable! Sailing along the Hudson River, surrounded by vibrant autumn colors and the breathtaking landscapes, created the perfect atmosphere for a delightful celebration. One of the highlights was gliding under the iconic George Washington Bridge while taking in the serene beauty of the season—it was magical! While the food was just okay, the impeccable service more than made up for it. The staff were warm, welcoming, and went out of their way to ensure we were well taken care of—a thoughtful touch that added to the joy of the occasion. The only hiccup was with our family photo. As part of the cruise’s photo session, we were the first group to have our picture taken, but it was unfortunately misplaced. While the photographer was apologetic and kindly retook the photo later, it was slightly disappointing that one of my sons and his family couldn’t be part of the picture due to timing. Nonetheless, the overall experience was lovely, and I’ll treasure the beautiful scenery and calm moments shared on my birthday. It’s a celebration I’ll always remember! ### 2/5 — Ferry Booking App Needs Serious Work *2025-06-24* The app for booking ferries in Puerto Rico is seriously lacking. It's barely functional, slow, and constantly throws errors when trying to make reservations. It’s unbelievable that in 2025, such an essential service has such a poorly designed platform. Even services in countries with fewer resources have more reliable and modern apps. This app desperately needs an upgrade to meet users’ expectations. ### 2/5 — It works mostly *2025-06-07* I hate that any time I open this app it turns off whatever music or audio I had playing on my phone. I hate that I have to sit and wait 30 seconds for the “buy” ticket button to switch to “use” ticket. Why not just have two separate buttons? Sometimes tickets will disappear. Other than that it works most the time. ### 3/5 — So buggy *2025-04-14, version 2.9.7* This app feels so buggy and dated. Have they not updated it in years? ### 1/5 — Useless app *2025-01-01, version 2.9.7* Downloaded to purchase ferry tickets in Puerto Rico. When you select to buy tickets it shows blank screen ### 1/5 — Scam *2024-12-11, version 2.9.7* fraud ### 1/5 — I would rate zero stars if I could *2024-09-21, version 2.9.3* App is Bad. App is VERY bad. ### 3/5 — This app is bloated *2024-09-18, version 2.9.3* At almost 400 MB, it takes too much storage and is slow to load. We need an efficient and elegant app instead. ### 1/5 — Not able to login *2024-08-14, version 2.9.1* The OTP to login in app asks for a 5 digit code and the email comes with a 6 digit code. So not able to login with any combination of 5 digit code from the 6 digit code. ### 2/5 — Drains battery in background *2024-08-06, version 2.9.1* I had to delete this app because it stared draining my battery with background activity. I could not find any settings to stop this activity. ### 1/5 — Can’t even log in? *2024-08-01, version 2.9.1* The log in option using email keep sending 6 digit passcodes but the passcode screen only have 5 digit requirements? Who design this app? ### 1/5 — No Software QA *2024-06-13, version 2.9.0* The English language version of the Alcatraz Audio Tour is in Spanish after the intro clip. ### 2/5 — Not user friendly- needs work. *2024-03-30* As an annual pass holder for the Potomac Water Taxi, the app leaves a lot to be desired. Disjointed ticketing and schedules. Why is there a separate listing for Cherry Blossom Water Taxi (March - Apr 15 departures) - buried deep in the app - and another listing for Water Taxi beginning April 15? A central schedule that doesn’t require walking through a ticket purchase would be very helpful. Bring back morning departures from Alexandria, late night/post-concert departures from the Wharf, and the Baseball Boat! **Developer response:** Dear, We apologize for this inconvenience. That would be great if you can email us your annual pass information or your issue detail to apps@hornblower.com. We will help you. Best, ### 1/5 — Not useful if you’ve already bought tickets *2024-03-23, version 2.9.0* I don’t know why this is rated so well. I can’t even get to the screen to log in. And I can’t link my tickets that I already bought, even though I entered my email. Useless. Going to uninstall right away. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible APP *2026-06-27, version 2.9.11* Purchased my tickets through the website then downloaded the app so that i could have them on my phone. The stupid app doesn’t send my the OTP so that I can retrieve my tickets. HORRIBLE USER EXPERIENCE!!!! ### 1/5 — Slow to load tickets *2026-06-02* This has got to be the slowest app to load tickets in the history of apps. My iPhone is up to date, my app is up to date, and I have full bars of 5G uc. Still takes forever to load. But some more bandwidth already. It was slightly better until the app went down a few months back. Then suddenly it got slow again like it used to be. Come on guys. This so stupid. ### 1/5 — Pierce County Ferry *2026-05-06, version 2.9.10* The app is very difficult to use and does not include all the different islands that the ferry accesses. Need to update the app or go back to the original ferry app. ### 1/5 — What’s the point? *2026-04-09, version 2.9.10* Not entirely sure what the point of this app is as it won’t load at all. ### 1/5 — Glitchy *2026-02-05, version 2.9.10* App is glitchy and does not add your tickets. Says “found reservation” then doesn’t add tickets. You don’t need the app to use your tix save the space and handing over your data and don’t download ### 1/5 — This app sucks *2026-01-21, version 2.9.10* I cannot understand how this all has good ratings. It has several very annoying issues that drive me crazy but I have to use it to get on the ferry. For one, every time I open the app it causes any music or audio I’m listening to to pause. When you open the app you have to wait at least 30 seconds for the “use” ticket button to be clickable. For that matter why is the “use” button and the “buy” button the same button??? If I don’t wait long enough for it to switch it takes me to the ticket purchase menu when I’m just trying to pull up my tickets. Then sometimes it says “use” even though I don’t have any tickets and just takes me to an empty screen. Sometimes the app closes itself so that even though I had my tickets and just ready to go, because I navigated to a different app now I have to go through the whole slow as heck process again. Terrible. ### 1/5 — Terrible *2025-12-19, version 2.9.10* It’s 2025. Why is your app so trash that it interrupts my music while using it? ### 1/5 — Confusing *2025-05-30* The app says a ferry BOARDS at 10am and instead it DEPARTS at 10am. Even the ferry personnel were confused and helped get us on a ferry a mere 5 hours later instead of 10 hours later. Also, if your ferry has anything to do with Puerto Rico, the app doesn’t provide support. I’m not sure there’s a better option though, so just show up at least 1.5 hrs early. ### 1/5 — Bad user experience. Hard to navigate. *2025-03-30* This is the ticketing app for the Pierce County Ferry system and is absolute garbage. It’s badly organized, hard to navigate, illogical, and incredibly frustrating. The journey planner on the main screen has no connection to purchasing any tickets. To buy tickets for the ferry, I need to navigate through multiple screens and then a nearly invisible hamburger menu. To redeem those tickets later, don’t bother clicking on “redeem tickets” on the main screen, they won’t be there! Instead, go back through all the screens and hamburger menu to find them. This app is terrible. Do better. ### 1/5 — Does not save tickets *2025-02-09* Concept of the app makes 100% sense until you realize that your ticket you purchased did not save, despite purchasing the ticket in the app and remaining logged in. And even when you add the confirmation number to add the ticket back, it doesn’t work. I hope this gets fixed but definitely a bummer. ## Most praised reviews (10 highest-rated) ### 5/5 — Experiencia *2025-11-16, version 2.9.10* Agradable ### 5/5 — Very nice ride *2024-11-11* Very nice smooth ride , you can ride inside the boat or outside the boat and we all took a nap. Make sure to bring a blanket and a pillow. When we came back on the returning ferry, we were wet and we froze the whole way. Make sure you accommodate that the ferry will have a central air AC that works very well. Don’t be late be an hour early! Love PR they do everything with such class and respect! ### 5/5 — Lancha Culebra *2024-05-02, version 2.9.0* Excelente experiencia y servicio. 💯 recomendado ### 5/5 — Very pleased, excellent services *2024-03-27, version 2.9.0* Very satisfied with the services provided to our island of Vieques and Puerto Rico ### 5/5 — Año Nuevo en Londres *2024-01-13, version 2.8.7* Feliz , muy organizado puntales , no venden de más boletos solo el cupo requerido para estar Perfecto en el barco , La canasta de cortesía espectacular ### 5/5 — Awesome *2023-12-19, version 2.8.6* This makes it so simple to get your tickets and board the ferry. Pain-free. ### 5/5 — Very happy *2023-11-21* I see a change in my credit score ### 5/5 — Great experience. *2023-07-16, version 2.8.0* Have had so much fun on the Sacramento river cruise,met so many nice people. Definitely doing it again. ### 5/5 — Excelente servicio *2023-02-09, version 2.7.11* Muy agradable su gente ### 5/5 — Language *2022-03-19* I thank you for listening to a suggestion I sent forward before. I signed up for notifications about the ferries in Puerto Rico. I received them, but they were in Spanish. I do not completely understand Spanish so it did not help me. Eureka: you folks started sending the English translation. Thank you. Now, if only The Puerto Rican water system Agua would do the same. Respectfully Patrick Clougher --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*