# City Fitness - Mobile

> Gym membership management, class booking, rewards, and fitness product shopping. (iPhone/iPad app by City Fitness LLC.)

- Source: https://appshunter.io/ios/app/city-fitness-mobile/id6747252215 (this page in markdown: same URL + `.md`)
- Developer: [City Fitness LLC](https://appshunter.io/developer/1481419859)
- Category: Lifestyle, Health & Fitness
- Price: Free
- Rating: 2.10/5 from 52 App Store ratings · 25 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 73 MB
- Languages: English
- Released: 2025-06-23
- Data updated: 2026-08-01
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/city-fitness-mobile/id6747252215/reviews.md

## What is City Fitness?

City Fitness Mobile App: Your Ultimate Fitness Companion!


Discover everything City Fitness has to offer- all at your fingertips! Whether you're a member or just exploring, our app is designed to keep you connected, motivated, and informed.

For Members:

Manage Your Membership: Stay in control with easy access to your account and membership details.

Book Amenities: Secure your spot in Studio Fitness Classes, CF/Thrive training sessions, or other exclusive services.

Earn Rewards: Crush your fitness goals and get rewarded with points redeemable for perks and prizes.

Shop with Ease: Browse our website directly and shop the latest fitness gear, supplements, and products available at our City Fitness locations.

Not a Member Yet?
No problem! Download the app to explore our membership options and packages, including exclusive amenities, personal training, and class offerings. It's the perfect way to see how City Fitness can help you achieve your goals and live your best life.

Take the first step toward your fitness journey or enhance your current experience with the City Fitness Mobile App. Your goals are closer than ever - download today!

## Key features

- Manage membership details
- Book fitness classes and training
- Earn redeemable rewards points
- Shop fitness gear and products
- Explore membership options

## What do users think of City Fitness?

Overall sentiment: negative

**Pros**

- 👍 Functional app
- 👍 Good upgrade
- 👍 Favorite gym in Philly

**Cons**

- 🐛 Glitchy and not user-friendly
- 🐛 Scheduling classes is a nightmare
- 🐛 Waitlist feature is terrible
- 🐛 Mandatory fields error
- 🐛 Choppy and painful class scheduling
- 🐛 No 'all studios' option for booking classes
- 🐛 No way to see all booked classes
- 🐛 Unintuitive design
- 🐛 Buggy features
- 🐛 Replacing old app with a worse one

**Commonly reported bugs**

- Many members not in the system
- Unable to do classes or cancellations
- No email for technical support
- Lost ability to search for classes across locations
- Class filters don't stay applied when changing locations
- Login barcode not working, have to check in at front desk

**Most requested features**

- Add CF card to phone wallet
- Dark mode option

## Recent user reviews (10 of 25)

All indexed reviews: https://appshunter.io/ios/app/city-fitness-mobile/id6747252215/reviews.md

### 1/5 — CRASHED my PHONE

*2026-07-04, version 5.19.1*

This app crashed my phone. As in I downloaded it and it glitched my entire phone interface. My phone froze and I had to wait almost 24 hours for my phone battery to die so I could reboot my phone. I’m a member but I’m too scared of downloading this app ever again.

### 1/5 — Can’t cancel a class

*2026-03-26, version 5.19.0*

What’s the point of this app if you can’t remove or reschedule

### 1/5 — Puke

*2026-02-13, version 5.15.11*

Old app was bad. New app is worse. Location hours used to be on the old app. Nowhere in the new app.

### 2/5 — Notifications

*2026-02-11, version 5.15.11*

Don’t usually leave reviews but this app is very clunky and hard to use. I got a notification about the sauna being down at my location and when I clicked it couldn’t actually read the notification. Sadly no log of notifications anywhere either so I know the sauna is down but not until when or what I can do in the meantime

### 1/5 — Every Day I Open This Godforsaken App It Ruins My Day

*2025-11-21, version 5.15.11*

It genuinely blows my mind how or why cf would create a new app that is even WORSE than the old one. This app is a MESS. Everything is so confusing to find and the way it is set up really doesn’t make sense at all. Mind you, it glitches constantly, especiallyyy if you want to book a class!! Booking classes are enraging. Why can’t I search by instructor to see what locations and classes they teach anymore? Why cant I search by class to see every location where it is offered? Where are the bios of people?

Literally fire the UX designer.

### 5/5 — Way better and simpler

*2025-11-18, version 5.15.11*

The old app was soooo busy this is much cleaner and easier to use. Yes, they’re working through bugs but that’s normal. Everyone that’s complaining honestly sounds like a child.

### 1/5 — Barely Functioning

*2025-11-08, version 5.15.9*

The app works in the sense that I can bring my barcode up to scan in, and that’s about it.

Everything about this app is as janky as possible. There are menu options that seemingly go nowhere. For example? The “loyalty” tab just brings up your rewards points balance and that’s it. But that info is already present in the “rewards” section of the app, so kind of feels redundant and just another area to get lost in.

Speaking of the rewards tab, it’s awful. There’s no easily identifiable search function and I can’t Find where to use my rewards for in club discounts and purchases like smoothies or recovery services. It’s just a mess of different discounts and options are bundled into weird categories.

There are other options that are not clearly defined. For example, “my appointments” and “my sessions” are two separate menu options but there’s no real explanation of what they are and why they are two different categories.


There is a shop button at the bottom of the app that just brings you to three random CF branded pieces of gear, and that’s it. Clicking on one of those pieces of gear just redirect you to an instance of the CF website within the app, which is hardly useful. Nothing feels really integrated into the app itself and it feels like there are a million half baked menus.

The class selection is not optimized at all. Rather than being able to Book a class and pay for it all in one menu, I believe you need to purchase a individual class pass from a separate menu, then go in and book a class through a different menu. Again just wonky and more steps than necessary. The class pass purchasing is also mislabeled. For example a single class pass states that a single pass expires in seven days, 60 days, and six months all within the same description window. Which one is it?

### 2/5 — Not an improvement

*2025-10-24, version 5.15.8*

Why does the number of class attendees disappear after I sign up? I’d like to know if I’m in an empty or a full class. Toggling between days on the class schedule is glitchy and will show things out of order. Why does my total monthly check in count seem to have disappeared? Didn’t we used to get reward points for checking in?

### 2/5 — A Lot of Rough Edges

*2025-09-25, version 5.15.7*

Let’s get the most important detail out of the way - it works!

That’s about the end of the praise. The design is bad - there’s no clear visual hierarchy, things that are grouped together seem arbitrary, the tabs are jankily organized, a lot of buttons push a web view where the content doesn’t fit well. There’s a favorites section but I don’t know what I can favorite. There’s issues in the implementation like not correctly respecting the bottom safe area. There’s zero charm, it’s all white text on black backgrounds, they don’t even have your membership photo associated to your account.

It’s also missing features you would expect it to have - why can’t I order a shake in the app while I wrap up my workout so I can grab it off a shelf on my way out instead of waiting in a queue or at least for it to be made?

This is really the minimum you could have and ship. But it’s not an MVP,l - there’s plenty of random extra garbage crammed in that they should have waited on.

Just not good by any metric.

### 1/5 — Optimize it please!

*2025-09-09, version 5.15.7*

Navigating the workout class schedule is abysmal. We need to go back to the class schedule search from the old app. It’s so much easier and convenient to view the schedule by class type, date, and location with an infinite scroll instead of having to manually search by location and day simultaneously. It is not user friendly.

## Frequently asked questions about City Fitness

### What can I do with the City Fitness app?

The app allows you to manage your gym membership, book amenities like fitness classes and training sessions, earn rewards for reaching your goals, and shop for fitness gear and products directly from the app.

### Is the City Fitness app free to use?

The app is free to download and use. While the app itself is free, it does have in-app purchases available for fitness gear and products.

### Can I book classes through the app?

Yes, you can book your spot in Studio Fitness Classes, CF/Thrive training sessions, and other exclusive services directly through the app.

### What if I'm not a member yet?

If you're not a member, you can still download the app to explore the various membership options, packages, and offerings, including personal training and class schedules.

### How do I earn rewards?

You can earn rewards by crushing your fitness goals. These points can then be redeemed for various perks and prizes offered by City Fitness.

## Version history (last 5 releases)

### 5.19.1 — 2026-04-29

- Improvised Membership actions usability flow
- Bug fixes

### 5.19.0 — 2026-03-10

We’ve updated the app to enhance your booking experience. In this latest version, we have:
- Optimized the sign-in experience for faster and smoother access
- Made it easier to quickly book your favourite services
- Fixed several bugs to improve overall performance and stability
- Improved the membership and package experience within the service booking flow

### 5.15.11 — 2025-11-17

Supports Membership actions and bug fixes

### 5.15.10 — 2025-11-10

Improved Class booking flow

### 5.15.9 — 2025-11-04

Bug fixes and Improved Home Screen navigations

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*