# City Market Food & Pharmacy — user reviews > 138 indexed App Store user reviews of City Market Food & Pharmacy by The Kroger Co., rated 4.70/5 from 10,224 ratings. - Source: https://appshunter.io/ios/app/city-market-food-and-pharmacy/id585403789/reviews - App overview in markdown: https://appshunter.io/ios/app/city-market-food-and-pharmacy/id585403789.md - Rating breakdown: 5★ 8,265 · 4★ 1,309 · 3★ 329 · 2★ 107 · 1★ 214 ## What do users think of City Market Food & Pharmacy? Overall sentiment: negative **Pros** - 🚀 Convenient pickup service - 🛒 Helpful shopping list feature - 💰 Good deals and coupons - 👍 Friendly and helpful staff **Cons** - 🐛 Frequent app crashes and bugs - 🔍 Poor search functionality - 🤔 Confusing and unintuitive UI - 🔄 Constant need to re-login - 🛒 Inaccurate inventory and item availability **Commonly reported bugs** - App freezes when viewing item details - Unable to change store location during checkout - Digital coupons not applying correctly - Saved shopping lists randomly disappearing **Most requested features** - Ability to save special instructions for pickup orders - Seamless integration between app and in-store experience - Improved digital coupon management and application - Better organization and filtering of products and deals ## Newest reviews (20 of 138) ### 2/5 — confused *2026-08-13, version 97.1.0* why can’t i buy red bull? doesn’t pop up at all but i know the store has it? ### 2/5 — Well that was disappointing *2026-06-11, version 95.1.0* Downloaded and immediately the app does not work lol 💀 ### 2/5 — Version 94.3.0 *2026-06-01, version 94.3.0* I use the shopping list to shop. This latest update changed it completely. It doesn’t list the same way, it’s large icons. The coupons clipped don’t show up on the list unless you click into the item, but then it just shows available coupon, not that it was clipped. Worst of all, there are no quantities so you have to remember how many of each item to get. I hope this gets fixed and back to the way it was in the last version very soon. ### 2/5 — New update is dreadful *2026-05-14* This app was great and very user friendly until the last update. Now instead of having Kroger pay fuel points and a few other things right in the Home Screen, now you have to click here go over there restart the app click here scroll down. It is absolutely awful. You also used to be able to search while in a list and now you have to go completely out of the lists, search and then add to the list- same deal if you want to scan a barcode in the store. It’s terrible. Such a pity- going to the store is a massive pain now. ### 2/5 — Fix the bugs *2026-04-24, version 93.2.0* The latest update is terrible, nothing works!!! Help!!! ### 3/5 — Not intended for in-store shopping *2026-01-13* There are some serious UX flaws in the app for anyone who intends to use the app for in-store shopping. It’s clear the app pushes users to delivery and pickup. For example, although I have chosen “In Store” as my shopping style, ADD TO CART is the call to action, not add to list. Also, many items are listed as PICKUP ONLY as though I cannot go into the store and buy milk and eggs without assistance. So looking at frequently purchased items means clicking into each one, finding the tiny list icon and checking it, then going back and the frequent items list scrolls back to the beginning. No easy tap tap tap go to the store. Similarly, scanning a UPC at home only allows you to add something to an order/cart, not a list. And YES, you can convert a cart to a list, but many people build a list over several days then go to the store. If the app respected the IN STORE toggle, and added items to a list instead of forcing pickup, I would recommend this app for shoppers. ### 1/5 — Scanning digital coupons not working *2026-01-07, version 89.2.0* Scanning digital coupons, which is the only reason I use this app, is not currently working on iPhone. When you scan the QR code, it takes you to the web browser and then back to the app, where it does not show the coupon. Very frustrating. ### 1/5 — The worst app *2025-12-18, version 89.1.0* Doesn’t work. Locks you out of completing an order after spending hours building a cart. Avoid and shop anywhere else ### 2/5 — Keeps getting harder to use *2025-12-03* This app used to be helpful but it keeps getting worse with every update. I want to add items to the shopping list and shop it in store. The newest update makes it difficult. I don’t use the cart options as they don’t show the aisles in store. I add items to the list even when not found in stock to help me select an alternative in store or even when out of stock while making my list the items are in stock in the store, and the new list only lets you select and add to list in stock items. Stop forcing the cart shopping! ### 2/5 — Update is HORRIBLE *2025-11-23, version 88.1.0* The newest update is horrible! I can no longer search and add products directly from my list. I have to back out all the way to the main screen, find the product and add from there. NOT user friendly! ### 1/5 — Cannot find items!!! *2025-11-23, version 88.1.0* Ever since they upgraded the app- I cannot get the aisle numbers to show up when in search for an item. It’s stuck on “delivery only “. Can anyone help ??? Very frustrating ### 2/5 — Shopping list is gone *2025-11-11, version 88.0.1* You have to go through all these machinations to get to the list, no longer easy to just add something which I find very frustrating. ### 1/5 — Search feature doesn’t work now! *2025-10-29, version 87.2.1* After the update, you can’t search for a product anymore. SUPER frustrating!!!! ### 2/5 — New version awful *2025-10-29, version 87.2.1* Used to be simple and user friendly. Now it’s hard to find anything on it and scrolls constantly in the stir so you get to stand there and block everyone while you try to click a digital deal. If it ain’t broke, don’t fix it. ### 1/5 — New version doesn’t work at all *2025-10-29, version 87.2.1* When I open the app, all I get is a blank screen. There are “buttons” at the bottom to navigate the sections, but they don’t do anything. ### 1/5 — Value Card *2025-10-14, version 86.3.0* Fix your value card input intake. This app absolutely refuses the value card that I’ve had for years. Completely pointless app if it can’t even do something so simple. 🤷🏻‍♀️ ### 4/5 — Some bugs in it *2025-08-27, version 85.2.0* The app generally works well. But there’s a bug. When I add a special instruction to an item in my shopping cart and click save, then open the next item, I see the special instruction I just wrote for the previous item. And if I go back to the previous item, the text I wrote is gone. ### 1/5 — Won’t Let Me Enter CC Info *2025-08-22, version 85.2.0* The new update deleted my credit card info and keeps saying error when I try to re-enter. Trying to give them $200 for a pick up order I guess they don’t want it my money 🤷🏼‍♀️ ### 1/5 — Horrible *2025-08-02, version 84.4.0* Worst app ever but only in the past 2 years. Can’t log in using the stored passwords. Have to manually type it in over and over and over and over and over and over. Royal PIA. In addition to that their tech people ruined everything where I no longer get notifications when my medication was ready. Pharmacist said it became an issue for everyone. They must be using middle schoolers for IT. ### 1/5 — Discrimination *2025-07-30, version 84.4.0* Digital coupons are inconvenient, time consuming, and allow the Kroger corporation to break laws against customer discrimination. Dump them. ## Most critical reviews (10 lowest-rated) ### 1/5 — OK. When it works. *2026-08-18, version 97.1.0* App hasn’t worked for last 24 hours. It logged me out and now is just endless loop when I try to login. I have experienced the app saying certain items are available in a store but when I can’t find them and check with customer service. I’m told the item isn’t stocked in that store. Kroger can’t get out of its own way. ### 1/5 — Updates *2026-07-29, version 96.3.0* I’m so sick and tired of your updates. I do believe you are trying to get rid of all the seniors that shop at your stores. It would be nice to actually update. ### 1/5 — Deal or no deal *2026-07-17, version 96.1.0* This has to be one of the worst apps I have ever used. I always have problems with it when trying to use in store deals, and it took five trips with having issues and asking for help for someone to even know to show me where to get the correct barcode to scan to access the deals. If you don’t scan it first though the deals will not apply. Half the time you cannot even get the barcode to scan and the code is too long to manually enter it in. Frustrating every time I try to use it and makes half the foods that are a “good deal” not ### 1/5 — Still Bricked *2026-07-16, version 96.1.0* Lets make a version that has a working login for everyone please ### 1/5 — Login Doesn’t Work *2026-06-11, version 95.1.0* Second update in a row that bricked the app - can’t log in ### 1/5 — The app no longer works *2026-05-27, version 94.3.0* For about two to three weeks the app is blank, just grey blocks. Tried downloading it 4-5 times and nothing! Useless!!! ### 1/5 — Terrible *2026-05-22, version 94.2.0* This app is terrible! I only use it because I have to! It’s slow, it’s too flashy and the way the grocery cart is organized is terrible! (Or not organized at all!!!) The design team should take a lesson from HEB! Their app is amazing!!! ### 1/5 — Lousy *2026-03-14, version 92.1.1* The app doesn’t really show you what’s available in stores. It says certain products are available in a store when in reality the store doesn’t stock that item. Often when you scan a QR code in store all it does is open a blank webpage. Like most of Kroger it’s pretty useless. ### 1/5 — New weekly ad *2026-01-29, version 90.3.0* I VERY MUCH DISLIKE THE NEW ADS!!!! I just want to see the overall ad…… not all the STUFF that is on sale. Just the overall design we use to get!!!!!!! ### 1/5 — Updates *2026-01-13, version 89.2.0* I’m so sick and tired of your updates. I do believe you are trying to get rid of all the seniors that shop at your stores ## Most praised reviews (10 highest-rated) ### 5/5 — WILL NOT LOAD *2023-06-26, version 59.2* Not only will the updated app not load, it removed my old app so I guess I’ll have to shop elsewhere ### 5/5 — Best App Ever *2023-06-21* I love using the online order service and home delivery for City Market. Can order from the online menu, and I can add to the order, all from the comfort of my home. The delivery can be within the same day or whenever I choose. It also provides extra income for those who work for the delivery company. I never seem to have any major errors and never seem to have items missing. Love this convenience! ### 5/5 — Convenient & Save *2023-02-24* I love having everything in one spot and the ease of picking everything up without going inside, especially as a busy mom with 4 kids, skips the begging for junk food in the check-out line! It took me a while to get started with using the app and pick up but after the first time I was hooked. Revolution in shopping! **Developer response:** That's amazing! Thank you for sharing! ### 5/5 — Can’t say enough! ⭐️⭐️⭐️⭐️⭐️ *2023-02-09, version 55.0* I absolutely love click list! It saves me so much time and my dog waits only a few minutes instead of all the time before when I did all of the shopping. Click list is a life saver!!! Thank you team!!! ### 5/5 — Clifton City Market *2023-02-02, version 54.4* I love the City Market pick up! Been doing this process for a year and 1/2. The fruit and Vegs are always fresh. My order is always complete. Thank you to all the staff. Who make it possible. ### 5/5 — Location included *2022-08-01, version 48.3* Love that you can find items as this app tells you what aisle the item is found in the store ### 5/5 — Friendly every time! *2022-04-11* The older gentleman that brings my order out always goes above and beyond, I truly enjoy seeing him when I’m picking my order up! He’s friendly, professional, helpful, cheerful, efficient, effective, fast and just all around the best employee I have ever encountered at city market. If I could give him 100 stars, I absolutely would! ### 5/5 — Love this City Market! *2022-03-31, version 44.4* I’ve been going to this 32 Road location for years. I know some of the employees because I have shopped there so long. They are always friendly and helpful. I have moved from that area now, but I continue to go there anyway. Love it! ### 5/5 — Surpassed my expectations *2021-09-15, version 38.1* I can’t believe I waited so long to do the pickup service! My only concern was that they would pick bad produce but they proved me wrong. Everything was excellent! The only downside is that you can’t use your own bags so there is a negative eco impact re: the use of more paper bags. ### 5/5 — Updating the account *2020-10-07, version 26.3* It was a 45 minute nightmare to update a credit card. I finally deleted it and had to add the correct info through the pickup order, as there is something wrong with the edit feature in the wallet part of the ap. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*