# City National Bank App — user reviews > 99 indexed App Store user reviews of City National Bank App by City National Bank, rated 3.30/5 from 345 ratings. - Source: https://appshunter.io/ios/app/city-national-bank-app/id517433240/reviews - App overview in markdown: https://appshunter.io/ios/app/city-national-bank-app/id517433240.md - Rating breakdown: 5★ 173 · 4★ 19 · 3★ 12 · 2★ 19 · 1★ 122 ## What do users think of City National Bank App? Overall sentiment: negative **Pros** - 🚀 Sleek app design - 👍 Easy to use tools - 🚀 Intuitive navigation **Cons** - 🐛 Constant crashes and glitches - 🔥 Completely non-functional app - 🕰️ Slow and unresponsive - 🤯 Frustrating user experience - 🤔 Lack of basic functionality **Commonly reported bugs** - Mobile check deposit not working - Login issues and inability to access accounts - Zelle feature not functioning - App crashing after updates **Most requested features** - Copy/paste functionality for login - Improved check deposit process - Better account visibility and balance tracking ## Newest reviews (20 of 99) ### 2/5 — Check deposit w photo buggy *2025-04-05, version 5.39.2* Fix the check deposit function again. It’s broke again. App shuts down when taking a pic of a check to deposit. This has happened many times. Waiting for the update… ### 1/5 — Constant crash out *2025-04-01, version 5.39.1* Hi team, the app keeps crashing every time I try to open it. ### 1/5 — app will not stop crashing *2025-04-01, version 5.39.1* you can’t even try to login it just crashes lame ### 1/5 — So buggy *2025-04-01, version 5.39.1* App crashes every time I open it. ### 1/5 — App stopped working *2025-04-01, version 5.39* Latest update broke the app ### 1/5 — New update causes crash *2025-03-31, version 5.39* Ever since the newest update a prompt screen asks if you accept new protocols but you can’t get past the screen the app just crashes. FIX PLEAS PEOPLE NEED TO ACCESS THEIR ACCOUNTS!!!!!!! ### 1/5 — Mobile deposit not working *2025-03-30, version 5.39* Latest update broke the app. Please update asap. ### 1/5 — Nothing but glitches *2025-03-29, version 5.39* Terrible app ### 1/5 — Mobile Check Deposit Crashes App *2025-03-28, version 5.39* Every time I go to deposit a check the app crash when the camera launches. I’ve attempted this on 2 different devices numerous times with the same results. Please fix this! ### 1/5 — horrible buggy crashes *2025-03-28, version 5.39* worst app I expect more from a bank ### 1/5 — Great bank, horrible app *2025-02-24, version 5.37.1* I've done my biz banking here for a long time and I can't believe how horrible this app is and how it hasn't really improved at all in years. I love the in-person connection with the bankers but I really wish they'd step it up and get with the times. This app feels like time travel to the early 2000s. ### 1/5 — Glitchy *2025-01-01, version 5.36* Terrible app. Glitches frequently. Not user friendly. Way behind other banking apps ### 1/5 — Worst Financial Institution App *2024-12-19, version 5.36* “Mobile banking reimagined“? That is a bad joke because in fact, it is the worst financial institution app I have experienced or have ever heard about. ### 1/5 — Completely unreliable *2024-07-18, version 5.30* Account balances and transactions are frequently lagging what's on the website. It's so bad that I keep wondering if I should just uninstall this because I can't really ever trust what it's showing me. However, mobile banking is so important these days that I'm thinking perhaps I should just take my business elsewhere. ### 1/5 — WORST MOBILE APP EVER *2024-06-05, version 5.30* Constantly crashing making business banking near impossible. Just scanned about 6 checks for deposit only for it not to transmit. Huge waste of my time. I dread doing any banking ### 1/5 — Doesn’t display in landscape mode *2024-04-03, version 5.30* I use this app on my iPad, with an attached keyboard. The app won’t reframe in landscape mode, which makes it useless. ### 1/5 — Gets worse and worse *2024-04-02, version 5.30* I have 4 Apple devices and over the last 2 weeks each one has had issues that are too do with The app. I call tech support and waited over 30 mins and gave up. If HSBC can have a system that works with Apple and safari why can’t city National. I have called the over 5 times in 2 weeks and still not working properly. ### 1/5 — WHY BOTHER HAVING AN APP!!! *2024-02-09* I haven’t been able to access this app in more than 3 months. And the times that I could access it and was able to try to do things it was impossible and it took me over an hour to try to deposit two checks that never happened. I ended up going to the branch. “Royal” Back of Canada, it’s time to blow up the whole online and mobile app systems and hire a competent development company which actually develops software, and rewrite everything and start with brand new platforms. Not a competitive bank whatsoever. The only thing you have going for you is that people don’t jump on changing banks. It takes them a while. So I’m stuck with you until I can convince the account holders to switch banks. CNB died the day RBC bought them. ### 1/5 — Locked out of my account *2023-12-02, version 5.29* For reasons outside of my ability to understand I’ve just spent an hour on the phone finding out why I cannot get into my online account. The best they can do is have a personal banker call me on Monday. They’ve changed my password or help me change my password three times. I have three emails claiming that my password has been changed however, it doesn’t work, they’ve sent me my user ID to make sure I’m using the right one and I am, but that doesn’t work either. So I’m stuck over the weekend unable to pay my bills or send money via Zelle or Venmo. ### 1/5 — Why Bother Having An App WHY BOTHER UPDATING *2023-11-13* WHY BOTHER UPDATING YOUR APP. IT GOES FROM BARELY FUNCTIONAL TO NOT AT ALL. CNB’s digital services are the worst. We can rarely use the app, and when we do, it is so full of flaws and it takes so long that it would be quicker to walk to the bank to make a deposit. Ever since City National got bought by Royal Bank of Canada, it has gone downhill. They are so behind the times when it comes to digital banking. And they want to charge for every little bit of service. We will be switching banks. ## Most critical reviews (10 lowest-rated) ### 1/5 — Still GARBAGE!!! *2026-06-22, version 5.57* UPDATE - Now it’s remembering a check that never got deposited from my failed attempt three days ago trying to make the deposit on the previous post below THAT NEVER WENT THROUGH!!!!! When I logged in again the last time, I tried to go in and delete the deposit that wasn’t working, and it wasn’t there. I logged out, today I logged back in, it is showing there as a zero deposit. I deleted it. I started a new deposit thread, and after the first check in a batch, when I came to a particular check, it said that check has already been deposited, that I should retake the picture if I think it has not. Which I did, and it said the same thing over and over again. Then I logged out again, logged back in, deleted the deposit that was sitting as nothing, logged back out one more time, logged back in yet another time, try to redeposit this check, and it still gave me the same fRRcking stupid answer. This is really a POS. I really really hate this bank. It is such garbage, such absolute garbage. It hardly has any options compared to other banks, I don’t know why they just don’t completely scrap this whole app that they’ve been toiling on for years that is still a piece of junk, and they don’t invest in something that actually works. Get with the program. I will just keep posting and posting and posting horrible reviews every time you upgrade or update or supposedly make improvements that are so menial and tiny and worthless because this is just totally a waste of time. Before RBC took it over and completely ruined it, this was a very good bank, solid, all their good people left. PREVIOUS POST. I just tried to deposit 11 checks using the mobile “app”, apprehension is more like it, and at some point, it just stopped queuing up the checks, and I had seven checks that were of the exact same amount, and only three of them showed up. so I had no idea which ones I had already photographed that were on the list. There were only three of the seven checks of the same amount. Do you think they would’ve thought of giving you a warning saying you maxed out the number of checks you can input at once? No, they would never think of anything like that. So then I tried to delete the three that were in there of the same amount and it wouldn’t delete them. I would go into each check and try to delete it by clicking on and nothing happens, they still appeared there. Then I came out of the deposit altogether thinking that it would somehow be saved so I can continue and adjust the deposit, ha ha. dream on. I never cease to be floored as to how bad this app is. And how terrible this bank is. Using this app is a worse experience than going to the dentist. As if I have nothing better to do with my day. Whoever gives this app five stars must be paid to do it. ### 1/5 — ABSOLUTE GARBAGE *2025-12-16, version 5.50* Once again CNB delivers a pos that doesn’t work. I just inputted a deposit with a few checks and it kept saying… never mind it’s just garbage. I’m wasting my time. rehashing my complaints over years. Yes years. If I could switch banks, I would right away. I’m amazed it has a 3.3 rating ### 1/5 — Useless *2025-10-11, version 5.47* I’m actually considering moving my business and personal accounts away from CNB. They are a fantastic bank but they don’t have branches and 75% of the time; the app gives error messages even though I can sign in online on the same phone. It’s that bad. ### 1/5 — this app is horrible *2025-07-13, version 5.43* such a horrible banking app. imagine not being able to access any of your money because of a goddamn app. this is what that is ### 1/5 — WORST BANKING APL EVER *2025-06-13, version 5.42* NEVER WORKS constantly crashing. I avoid doing any business banking because it is so frustrating and vertically useless. So stressful I want to change banks ### 1/5 — Non functional *2025-06-03, version 5.41.1* App quits immediately upon opening despite being in the latest version. Tried deleting and redownloading but no dice. Better off going with a larger bank that has a functional app. ### 1/5 — WHY BOTHER HAVING AN APP!!! *2025-05-28* UPDATE - IF it works, it’s below average at best. Isn’t taking my credentials. I haven’t been able to access this app in more than 3 months. And the times that I could access it and was able to try to do things it was impossible and it took me over an hour to try to deposit two checks that never happened. I ended up going to the branch. “Royal” Back of Canada, it’s time to blow up the whole online and mobile app systems and hire a competent development company which actually develops software, and rewrite everything and start with brand new platforms. Not a competitive bank whatsoever. The only thing you have going for you is that people don’t jump on changing banks. It takes them a while. So I’m stuck with you until I can convince the account holders to switch banks. CNB died the day RBC bought them. ### 1/5 — Constant crashing *2025-04-03, version 5.39.2* Whatever you did didnt work. Impossible to use. ### 1/5 — Crash *2025-04-01, version 5.39.1* Update crashes every time you open it. When you can only move money thru the app this is catastrophic to start the month. Needs an urgent and immediate fix ### 1/5 — App crashes after recent update. *2025-04-01, version 5.39.1* App crashed on loading after the most recent update. Previous version was crashing when camera was activated in mobile deposit module. ## Most praised reviews (10 highest-rated) ### 5/5 — A no worries deal *2023-11-06, version 5.28.1* A truly professional organization, Great staff , as a 30 year customer, I have had no issues with CNB, Very happy indeed. ### 5/5 — Love this app *2022-11-04, version 5.20* Love the my spending section ### 5/5 — Easily Move Money *2021-08-10, version 5.8* Love access to Zelle and ease of mobile bill pay ### 5/5 — Such an Improvement!! *2020-07-09* The previous mobile app was awful, but I love the updates to this latest version! Better money transfer ability, account accessibility, etc. My hat is off to the team that made this happen. Thank you! ### 5/5 — Sleek app! *2020-06-30, version 5.1* Good experience. The design is very sleek and pretty easy to use. ### 5/5 — App design *2020-06-19, version 5.1* Is impeccable. Some less frequently options that I was exploring are not working but usability and navigation is greatly simplified. ### 5/5 — Ten start worthy *2020-06-12* This is the best banking application ever. The most recent update has made it even easier and more seamless. I have two other apps from banks that don’t even come close to the efficiency, utility and simplicity of doing business. I can do almost anything on this app that I could do at the branch other than withdraw cash. I use this app for three main purposes: depositing checks (which clear very quickly), paying bills, and transferring from one account to another. I have never run into a bug or a glitch. It’s really unusual for any app but it’s especially important to be able to always access your bank. I wish I could give it more than five stars! ### 5/5 — Looks great! *2020-06-12, version 4.5.0* Everything looks great! Please add copy/paste functionality to login screen (a lot of people use password managers like 1Password etc) Thanks! ### 5/5 — Modern and intuitive *2020-06-10* This new update to CNB‘s mobile banking application was seamless to install and the new features are addressing all my mobile banking needs an easy and well thought out manner. My congratulations to the team for pulling off a great execution on this one. ### 5/5 — Red *2020-06-08, version 4.5.0* Good App, easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*