# City of Boston Credit Union — user reviews > 53 indexed App Store user reviews of City of Boston Credit Union by City of Boston Credit Union, rated 4.84/5 from 3,059 ratings. - Source: https://appshunter.io/ios/app/city-of-boston-credit-union/id698797320/reviews - App overview in markdown: https://appshunter.io/ios/app/city-of-boston-credit-union/id698797320.md - Rating breakdown: 5★ 2,517 · 4★ 159 · 3★ 33 · 2★ 21 · 1★ 34 ## What do users think of City of Boston Credit Union? Overall sentiment: neutral **Pros** - 👍 Convenient banking - 🚀 Easy to use app - 💡 Good update to app - 👍 Satisfied customers **Cons** - 🐛 App crashes frequently - 🐛 Slow performance - 🔒 Security issues with login - 🐛 Bugs with account updates **Commonly reported bugs** - Login issues with session expiring - Blank pages when logging in - Fingerprint authentication not working - Bill pay issues with processing payments **Most requested features** - Expand screen for larger text - Add fingerprint/face ID login - Improve external transfer process - Allow Visa card payments in app ## Newest reviews (14 of 53) ### 2/5 — Fails to open 60% of the time *2025-04-14, version 25.1.101.1* So frustrating. No other app, including banking apps, give nor more trouble than this app. Just doesn’t load doesn’t show any information. Doesn’t matter how many times I open/close, WiFi/ no WiFi, apps in the background. So frustrating legitimately makes me want to close my account. ### 2/5 — Very slow *2025-02-20, version 24.9.201.1* I appreciate the ability to view and pay bills through an app, however the app is slow to open, slow to switch between accounts and the pay my bills page, and continually asks for security questions to be answered upon opening. I use the same device every time but it seems that it’s not remembered. ### 4/5 — Needs larger text ability *2025-02-10, version 24.9.201.1* Great service but would like to expand the screen to see larger text. ### 3/5 — Technology *2024-04-09, version 24.1.0.1* Good morning, With technology moving forward it’s hard to see the bank not moving in the direction of improvement. Bank transactions should be less complicated. If you need a new card you should not have to wait 10 business days. Thank you for the opportunity M. Flowers ### 5/5 — Excellent should be its name. *2024-03-08* Please let me start by saying that this is the best credit union I have ever been a member of, and I must say I’ve been a member of two others in the past but the team here just goes above and beyond every time I have ever needed them in my only 3-4 years of been a City of Boston Credit Union. Emilio G ### 5/5 — Loyalty *2024-02-21, version 13.1.0.2* Since I became a member of this bank, they have been there for me through some really tough times. And they ease the pressure knowing that they are here. Thank You so much City Of Boston CU. God Bless You All. ### 5/5 — Great app *2024-02-12, version 13.1.0.2* Best app very convenient ### 5/5 — Easy App *2024-02-04, version 13.1.0.2* The online banking is convenient and user friendly. Especially for those not computer savvy. Thanks ### 5/5 — App issues *2024-01-02, version 13.1.0.2* This app is the absolute worst!!! The app will close out on you without warning, and if you have your fingerprint set up it will eventually stop working without warning. Also customer service is terrible. It should never take anyone a long time to access their OWN money!!! ### 5/5 — Great update to app. *2023-08-24, version 11.4.0.1* Improved interface and access to credit cards is very convenient. ### 5/5 — Convenient *2023-04-23, version 11.4.0.1* This app is very convenient in that it allows you to transfer funds immediately. Thank you to all the men and women who make this possible. ### 3/5 — External transfers *2023-03-08, version 11.4.0.1* The employees at the offices in Dorchester (Patty & Britany) & Canton (unsure of their names) were incredibly helpful. However the external transfers themselves were a huge headache. Messages from the transfer dept did not correspond to the transactions I initiated. Bring in a different time zone also severely restricted my ability to get access to my funds easily & quickly. While efforts were taken to allow the lump sum to be transferred rather than 5 piecemeal transactions, that was also fraught w/confusion & also delayed my receipt of funds for 3/4 days. Something needs to be adjusted to simplify transfers, provide info simultaneous to seeking the transfers & allow increase of amounts transferred. Lots of retirees who would like access to IRA funds live outside MA & their ability to quickly access their funds should not be delayed. Thanks ### 2/5 — Was fine *2023-02-17, version 11.2.0* The recent updates security changes are extremely annoying why have the option to login with Face ID if you have answer security questions enter a code from a text ### 5/5 — App Update *2023-02-10, version 11.2.0* This new app is very good and up to industry standards. Great job City of Boston Credit Union!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Great *2026-06-15, version 26.1.401.1* Convenient and efficient ### 1/5 — Not good *2026-05-21, version 26.1.401.1* Customer service is terrible. ### 1/5 — Outdated *2026-03-31, version 25.2.101.1* This app is outdated makes it hard for people to make payments from outside banks because of this i dont use Boston credit union anymore ### 1/5 — ??? *2024-05-11, version 24.1.0.1* This app is dated and clumsy. ### 1/5 — Needs improvement *2024-02-15, version 13.1.0.2* So far the application makes me login to my security questions more often than I should. I also have trouble when logging in. I get shown a blank page so I have to close the application and restart. ### 1/5 — Thieves *2023-04-14, version 11.4.0.1* Do NOT get a loan through this credit union. They are absolute thieves. They will keep adding money to your principal balance keeping you in debt forever!!! They’re customer service will do nothing to fix this error!!! ### 1/5 — Terrible Bill Pay service! *2022-11-30, version 10.6.0.1* The Staff at the West Roxbury branch are lovely. But there are many problems with the bill pay portion of their website. I tried to call to rectify why a credit card payment didn't process BUT showed it was STILL processing from weeks ago, plenty of money in the account, so we figure this out. Nothing has been solved after 3 phone calls. She behaved like a bishy ignorant child on the phone & was rude & defensive. This the Stoughton branch I believe. I'm kinda shocked at how unprofessional she was, we just needed to find out if this payment will be paid & what happened, so we can keep a closer eye. Once you pay a bill here you should have the peace of mind to know your bills will process correctly. Not at this bank, they don't care. ### 1/5 — Bad *2021-04-02, version 10.6.0.1* Locked out hard to transfer funds. You have to call the bank before you can log in most of the time ### 1/5 — Annoyed *2020-12-27, version 10.5.0.1* App updated and now I can’t sign in. User name there but won’t go to passwords. I have to just use my web browser to see my account. No point of this app if I can’t sign in. ### 1/5 — Terrible *2020-05-19, version 9.2.2.1* This app is literally the biggest pile of steaming hot pile of garbage I’ve ever used ## Most praised reviews (10 highest-rated) ### 5/5 — Good Credit Union *2026-08-20, version 26.1.401.1* Always friendly and knowledgeable banking staff available in person and by phone. A variety and options for member accounts at all stages of life. Highly recommend. ### 5/5 — Excellent should be its name. *2026-07-09, version 26.1.401.1* Please let me start by saying that this is the best credit union I have ever been a member of, and I must say I’ve been a member of two others in the past but the team always goes above and beyond, regardless of what it is, a simple request for a new/lost card or something more complex. Everyone is super professional and friendly. My favorite person there is John from the ATM Department, I only know him by phone but every time I’ve had a question, issues or concerns he is the ⭐️⭐️⭐️⭐️⭐️ guy to go to and is the most professional person I’ve ever encountered. Thank you all for been such an amazing team! Emilio J Guerra ### 5/5 — Cudos to your employees *2026-06-23, version 26.1.401.1* To reactivate my dormant account, via telephone assistance, your W.Rox employee offered invaluable support with professionalism and a helpful dose of humor. ### 5/5 — Alan *2026-04-21, version 25.2.101.1* Cards don’t have tap to pay, AND is not recognized by any of these helpful transactional apps. Ex Zelle ### 5/5 — Excellent should be its name. *2026-03-26, version 25.2.101.1* Please let me start by saying that this is the best credit union I have ever been a member of, and I must say I’ve been a member of two others in the past but the team always goes above and beyond, regardless of what it is, a simple request for a new/lost card or something more complex. Everyone is super professional and friendly. My favorite person there is John from the ATM Department, I only know him by phone but every time I’ve had a questions, issues or concerns he is the ⭐️⭐️⭐️⭐️⭐️ guy to go to. Emilio J Guerra ### 5/5 — Very convenient *2026-01-09, version 25.2.101.1* I am pleased with the services offer, efficient and convenient! ### 5/5 — Best Bank in Boston *2025-10-12, version 25.2.101.1* Definitely the best in Boston ### 5/5 — Some bugs *2025-09-06, version 25.2.101.1* The app sometimes crashes. Plus, I used to be able to update my address on the app, and now I cannot. ### 5/5 — Satisfied customer *2025-03-31, version 24.9.201.1* I have been a member of CBCU for about 15 years. My plan is to be a lifelong member. I’m that pleased with the service. ### 5/5 — CBCU Online Portal *2024-05-29, version 24.1.0.1* very easy to use. the only way i do my banking --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*