# City of Mobile 311 — City of Mobile, Alabama 311

> Connects citizens with city services and information for Mobile, Alabama. (iPhone/iPad app by Nexgen Utility Management Inc..)

- Source: https://appshunter.io/ios/app/city-of-mobile-311/id6747109672 (this page in markdown: same URL + `.md`)
- Developer: [Nexgen Utility Management Inc.](https://appshunter.io/developer/436231855)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 15.1 · 63 MB
- Languages: English
- Released: 2025-07-19
- Data updated: 2026-07-04
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/city-of-mobile-311/id6747109672/reviews.md

## What is City of Mobile 311?

Welcome to the City of Mobile’s 311 app!
Mobile 311 is dedicated to serving the citizens of Mobile by helping them solve problems, obtain information, and submit requests for city services.

Mobile 311 is here to:
• Route service requests to the appropriate city government departments
• Provide a neutral forum for citizens to make suggestions about city services and departments
• Provide a way to track the progress of service request orders (SROs)
• Answer questions citizens have about their city government
• Assist citizens in obtaining city services fairly and efficiently

Mobile 311 does not physically resolve service requests or handle requests for service for agencies other than the City of Mobile (i.e., Mobile County, the Mobile County Public School System or any State or Federal Agency)

Mobile 311 is ONLY for non-emergency requests. Please use 911 to report any emergency.

## Key features

- Submit service requests
- Track request progress
- Obtain city service information
- Provide suggestions for city services
- Route requests to departments
- Answer citizen questions

## Recent user reviews (4 of 4)

All indexed reviews: https://appshunter.io/ios/app/city-of-mobile-311/id6747109672/reviews.md

### 1/5 — Poor Documentation

*2025-09-19*

You can’t get to
Screen to write report. Did you even do a beta test?

### 1/5 — ‘Keyboard’ blocks info entry areas. Glitchy. Screen freezes.   Etc… etc….

*2025-08-22*

This app is very poorly designed. The keyboard blocks the areas where you’re trying to enter information at key points. It is very glitchy, the screen freezes constantly even though I’m on a new, high-end phone with good connectivity.   There is no way to go back if you need to go to a previous screen. Very, very poor design and functionality.

### 1/5 — Unusable

*2025-08-07*

The keyboard covers the bottom of the app page and blocks the functions.

### 1/5 — Poor design

*2025-07-26*

When trying to get a link for a new password, the box where you fill in your email doesn’t appear. It is below the keyboard

## Frequently asked questions about City of Mobile 311

### What is City of Mobile 311 used for?

City of Mobile 311 is used to connect citizens with city services. You can submit requests, track their progress, get information about city services, and provide suggestions to city departments for non-emergency matters.

### Is City of Mobile 311 free to use?

Yes, City of Mobile 311 is available for free. The app does not require any payment to download or use its services.

### What kind of requests can I submit through City of Mobile 311?

You can submit non-emergency requests for city services and obtain information about your city government. For emergencies, please use 911.

### Does City of Mobile 311 have ads?

No, City of Mobile 311 does not contain advertisements. The app is ad-free, providing a clean user experience.

### What devices support City of Mobile 311?

City of Mobile 311 is currently supported on iPhone and iPod devices. Future updates may expand compatibility to other platforms.

### How often is City of Mobile 311 updated?

The app was last updated on July 19, 2025, with version 1.1. This indicates recent development and ongoing support from the developer.

### What is the age rating for City of Mobile 311?

City of Mobile 311 has an age rating of 17+. This is based on the content and intended audience for the application.

### What is the user sentiment for City of Mobile 311?

Based on the available data, City of Mobile 311 has a rating of 1.0 stars from 2 ratings. This suggests a very low user satisfaction level at this time.

## Version history (last 2 releases)

### 2.1 — 2026-06-29

- Keyboard Overlap Issues on Login Pages Fixed.
- IOS 26 Support
- Breaking UI Fixes

### 1.1 — 2025-07-19

No release notes.

## Apps similar to City of Mobile 311

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [MEGA Conference 2026](https://appshunter.io/ios/app/mega-conference-2026/id6450505776) | 1.0 (1) | Free | Business |
| [Village Animal Clinic](https://appshunter.io/ios/app/village-animal-clinic/id1663308771) | — | Free | Business |

## More apps by Nexgen Utility Management Inc.

- [NEXGEN 311](https://appshunter.io/ios/app/nexgen-311/id1383618134)
- [NEXGEN Mobile for iPad](https://appshunter.io/ios/app/nexgen-mobile-for-ipad/id1445680425)
- [NEXGEN Mobile for iPhone](https://appshunter.io/ios/app/nexgen-mobile-for-iphone/id1465210922)
- [NEXGEN Contractor Portal](https://appshunter.io/ios/app/nexgen-contractor-portal/id1518944196)
- [LAFH Assist](https://appshunter.io/ios/app/lafh-assist/id6444819052)
- [Parks Assist](https://appshunter.io/ios/app/parks-assist/id6733226407)

All apps by Nexgen Utility Management Inc.: https://appshunter.io/developer/436231855

## Related topics

[city of mobile 311](https://appshunter.io/ios/topics/city-of-mobile-311) · [earnest mobile](https://appshunter.io/ios/topics/earnest-mobile) · [belfort mobile](https://appshunter.io/ios/topics/belfort-mobile)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-04.*