# City of Ottawa — user reviews

> 13 indexed App Store user reviews of City of Ottawa by City of Ottawa, rated 3.07/5 from 30 ratings.

- Source: https://appshunter.io/ios/app/city-of-ottawa/id1437294102/reviews
- App overview in markdown: https://appshunter.io/ios/app/city-of-ottawa/id1437294102.md

## Most critical reviews (10 lowest-rated)

### 1/5 — Doesn’t work

*2026-07-31*

Address fields in report section never populate on IOS so I can never submit the form and end up having to call 311

### 1/5 — Don’t bother installing

*2026-01-01*

Not only is the app full of glitches, but the city itself doesn’t action tickets in a timely manner. I’ve uninstalled the app and just report via telephone

### 1/5 — So buggy

*2025-05-14*

I don't understand how this app can be so buggy after years. I could've written a decent replacement by myself in 6 months, probably at a fraction the cost of what has been spent developing it. Regularly fails to even load pages while navigating the app. The worst part is that being an app for the city it should be open source, and I would've submitted bugfixes for free - how in the world can an app for the public good like this be closed source?

### 1/5 — Shame

*2025-01-13*

It’s really a shame that we pay our taxes and get an app like that. Zero improvements over the last 5 years. Went downhill especially for the report submission - frequent bugs with blank reloads, easier just to do on the web. Sad that this is really the best city can do

### 1/5 — App Has Gone Downhill

*2023-11-05*

City of Ottawa please fix your app - it is impossible to submit reports. The interface is broken when trying to use the map function, or to sign in, the max photo size is small compared to average photo sizes today, and this is a really a critical tool of reporting issues to the city!! Please fix this app that used to function better.

### 1/5 — Useless now

*2022-03-30*

This app was very useful for reporting parking issues, but since the beginning of the pandemic, it just sits while submitting, before erroring out with a useless error message (“An error has occurred” - as a developer, this type of error message makes me furious!). As a result, the city call centre is stuck handling the calls, adding to wait times.

### 1/5 — Unnecessary notifications

*2021-11-26*

I installed this app to get winter parking ban notifications and turned all other notifications off, but I still get them anyway. It’s annoying so I’ll stick with email notices.

### 1/5 — Terrible app

*2020-11-25*

Such a promising app that hasn’t been updated by the city in over a year, you guys can do better then this. It’s 2020 we should have a working app for the city at this point.

### 1/5 — Keeps crashing

*2019-09-23*

I’ve tried a few time to submit a ticket and the app crashes every time

### 2/5 — Garbage App

*2025-04-10*

Barely functional. Constant crashes and freezing.

## Most praised reviews (3 highest-rated)

### 5/5 — So useful

*2019-05-30*

Reporting things to the city has never been easier. Well done!

### 5/5 — Amazing

*2019-05-22*

I reported a pothole at 10:04pm and it was received literally 5 min later. You can choose to also report it to your councillor.

### 2/5 — Bugs

*2019-11-09*

Still many bugs with this app.  Often am unable to report bi-law issues using the app.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*