# City of Phoenix - myPHX311 — user reviews

> 17 indexed App Store user reviews of City of Phoenix by City of Phoenix, rated 1.00/5 from 2 ratings.

- Source: https://appshunter.io/ios/app/city-of-phoenix-myphx311/id1548838395/reviews
- App overview in markdown: https://appshunter.io/ios/app/city-of-phoenix-myphx311/id1548838395.md
- Rating breakdown: 5★ 5 · 4★ 0 · 3★ 0 · 2★ 3 · 1★ 28

## Newest reviews (3 of 17)

### 1/5 — So buggy and doesn’t work

*2021-09-23*

I cannot even log in to the app because apparently my password is incorrect, so when I sign in with google and confirm my number, nothing happens with the code provided. Useless waste of time

### 1/5 — Useless

*2021-08-13*

An app that makes me sign in with a text message or phone call so that I can click a button to do something I want only to be redirected to a website to log in

### 1/5 — Doesn’t work - cannot setup an account

*2021-07-31*

You get the OTP to confirm mobile phone, but can’t submit to confirm your number. How can something so basic pass QA?

## Most critical reviews (10 lowest-rated)

### 1/5 — Horrible app

*2025-09-20*

Why download the app when all the options it gives you sends you straight to the website to log in again it’s so stupid

### 1/5 — Horrible

*2024-12-08*

Horrible app. Horrible portal. I can't pay my bill and haven't been able to for months. This is ridiculous!

### 1/5 — Easier to just log into web. Not really an app.

*2023-08-05*

Not really helpful.

### 1/5 — App does not work

*2023-04-27*

I have trying using the app several times the last two days and it slows you to put all the data in, but won’t script it into the system when you hit send. 
Just adds to the frustration of dealing with the City. Phone numbers anyone???

### 1/5 — Cannot use well

*2022-05-16*

Will not allow to report graffiti,give location.Not Downloading till problems get fixed

### 1/5 — Mapping for city services is not functional

*2022-04-03*

I tried to use the app to report graffiti I saw in a city park a day earlier. There is no option to extract location from photos. No option to enter GPS coordinates. The app would only let me enter a street address, but there is no relevant street address in this large park with many trails. Even the option to pick a location from a map didn’t work. In the end, I wasn’t able to make a report.

### 1/5 — Need bug fixed

*2022-03-08*

App freezes & closes every time I try to request a recycle container when I get to the part where you choose which type of container you want.

### 1/5 — Trash

*2022-02-09*

Why have an app if the user is required to login every time they want to use it? Why create an app that only redirects the user to a website. I’ve seen better apps from 8 year olds.

### 1/5 — Can’t even log in

*2022-01-02*

I can access my portal via web but when I enter my user name and password in the app it tells me it’s wrong. Can’t log in so won’t be using app.

### 1/5 — No built in payment portal

*2021-10-12*

An app that takes you to a web application? Poor development at its finest.

## Most praised reviews (4 highest-rated)

### 5/5 — Quick reference guide

*2021-11-18*

Better experience than searching the website with the quick titles organized in categories. The quick pay city service bill is nice. 

I wish we could setup auto pay or at least have the ability to have the portal remember our credit card/checking account number so we don’t have to type it in every time.

### 5/5 — Just works

*2021-08-10*

Works well does what it’s supposed to do

### 2/5 — Crashes when you search my location

*2024-03-31*

Can you choose my location and click search Application crashed

### 2/5 — Simple things

*2022-09-12*

Dual verification? Email AND phone? And why is the US code not listed at the top by default?

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*