# City of Toledo Public Utility — user reviews > 22 indexed App Store user reviews of City of Toledo Public Utility by Smart Energy Systems LLC, rated 4.40/5 from 930 ratings. - Source: https://appshunter.io/ios/app/city-of-toledo-public-utility/id6504540399/reviews - App overview in markdown: https://appshunter.io/ios/app/city-of-toledo-public-utility/id6504540399.md - Rating breakdown: 5★ 715 · 4★ 93 · 3★ 29 · 2★ 7 · 1★ 86 ## What do users think of City of Toledo Public Utility? Overall sentiment: negative **Pros** - 👍 Smooth and easy to use - 📲 Convenient payment records **Cons** - 🐛 App crashes on login - 💰 Expensive water prices - 🕰️ Delayed email notifications - 💳 Charges for online payments **Commonly reported bugs** - Payment amount changes unexpectedly - Slow or unreliable app performance **Most requested features** - Expand to other utilities - Provide more payment options without fees ## Newest reviews (3 of 22) ### 1/5 — Not surprising *2024-11-13, version 1.0* The app doesn’t work well but it’s the government so that shouldn’t be surprising ### 1/5 — They charge $2.25 to pay by checking account. *2024-11-03* Why are you charging $2.25 to pay a monthly water bill via checking account? This is a ripoff. Also, why does the mail in payment option get sent to Chicago? These are stupid payment options. ### 1/5 — Fee *2024-11-03, version 1.0* Why make us change to the app then charge $2.25 for a convience fee?? ## Most critical reviews (10 lowest-rated) ### 1/5 — Autopay? *2026-09-03* My payment is late? But I have autopay? And I charged to pay it? And I go to autopsy and it’s already set up? ### 1/5 — Billing *2026-08-25* On 8/22 I got a message what my bill will be, I pay it! Then a few days later you change it lucky I checked. Are you trying to scam me with late fees?? ### 1/5 — Not working for me! *2026-08-13* I’ve been using the app to pay my water bill but now the app gives an error and stays a white screen! ### 1/5 — App not working!!! *2026-06-03* This app hasn’t been working for over a year now. When are you going to fix it? ### 1/5 — Why limit on payment *2026-02-19* It’s ridiculous that all my bank info is listed and verified so why ONLY$400 limit? To get $2.25 fee each time? ### 1/5 — Worst utility app so far *2025-09-26* I mean come on people. I used to live in different states and have seen soo much better apps than this trash tbh. Who comes up with the idea of not being able to auto enroll to the date you want? App started crashing as well, as soon as you login it just shut down. Do better Toledo. 1 app costs 100K, it’s not that expensive to make decent app ### 1/5 — Eh *2025-03-16* App crashes soon as you log in. Way too high of prices on water too. Do better Toledo ### 1/5 — App usage *2025-02-19* It takes longer than the time limit to get email for weeks and makes payment late. Irritating!! ### 1/5 — Charge for online payment *2024-12-17* Don’t appreciate having to pay a fees of $2.25 to Pay the bill. Is there a charge less way to pay the bill like in Ottawa County? ### 1/5 — Took more money *2024-11-16* I set my payment for 80 it switched it back to 240 and now I’m unable to my my car payment. Never had this issue online ## Most praised reviews (9 highest-rated) ### 5/5 — Great App *2026-08-08* this is so easy to use and convenient. I don’t have to go nowhere to pay my water bill just a tap and pay. ### 5/5 — Change in Billing period *2026-07-18* We are set up on Auto pay. You sent out the bill for our August payment before you drafted the July payment making it appear as though the number of days has changed between readings and billing. ### 5/5 — All apps should be this easy! *2026-04-11* It’s too bad Toledo Edison doesn’t have an app as easy to use as this one! ### 5/5 — Greatness *2025-01-09* I wish the other utilities had an app as well. So much easier and your payment records are always just a click away. ### 5/5 — Mr Al V *2024-11-05* This app is such a step forward for the way Toledo customers can pay their bill ### 5/5 — DPU App *2024-10-31* Finally! This is the easiest way to pay my water bill!!! 😁 ### 4/5 — When working its great *2025-03-10* When the App is working it runs smooth and is easy to use. ### 3/5 — 2fa error *2026-03-26* Unable to login to the app due to 2fa error ### 3/5 — Why a transaction fee charge ? *2025-04-19* Works well once you get it set up / automatically withdrawn from bank … so why the $2.25 transaction fee??? Most Other companies don’t do that for bank withdrawal payments … L --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*