# City Tele Coin — user reviews > 113 indexed App Store user reviews of City Tele Coin by CITY TELE-COIN COMPANY, INC., rated 2.08/5 from 898 ratings. - Source: https://appshunter.io/ios/app/city-tele-coin/id1144120270/reviews - App overview in markdown: https://appshunter.io/ios/app/city-tele-coin/id1144120270.md - Rating breakdown: 5★ 126 · 4★ 65 · 3★ 67 · 2★ 92 · 1★ 505 ## What do users think of City Tele Coin? Overall sentiment: negative **Pros** - 🚀 Easy and convenient communication - 🔒 Ability to video chat with loved ones **Cons** - 💰 Exorbitant fees and charges - 🐛 Frequent app crashes and freezes - 🔌 Poor call/video quality and connectivity issues - 🕰️ Long wait times to reach customer support **Commonly reported bugs** - Login and password reset issues - Inability to create new accounts - Inconsistent message delivery and notification problems **Most requested features** - Add ability to directly deposit funds in the app - Improve notification system for incoming calls/messages - Provide more transparency on account balance and charges ## Newest reviews (19 of 113) ### 2/5 — bugs *2026-01-19, version 15.0.0* the app is always freezing up & will stop working out of nowhere. ### 1/5 — Hate it !!! *2025-04-17, version 11.0.0* I hate this app because for one you can’t even make payment on the app you have to login online just to do it, and for two it’s too expensive!!! It doesn’t make sense for this to be this expensive and have useless fees taking off most of your money just to talk or text your love ones. If you are able to use another app do it if you can’t I’m sorry to hear that. Honestly wish I could give it 0 star to rate it. ### 1/5 — Use *2025-04-11, version 11.0.0* I couldn’t even sign up to use this app. All I wanted to do was give a phone card to someone. ### 1/5 — Horrible service *2025-04-06, version 11.0.0* This service costs ALOT of money just for the quality of video calls and even the regular phone calls to be horrible. Regular calls, you hear yourself echo like it’s on speaker phone and video calls are always lagging and freezing up. In order for a video calls to work and last the 15 minutes, you have to be connected to a really good wifi signal and you can have 5G and it still doesn’t work. The only good thing about this service is the 50 cent text messages and the length can be long if needed and no extra charge but now in order for an inmate to text someone on the outside, they have to use their media time regardless of the person on the outside having money on their CTC account. ### 2/5 — U want some money?? *2025-04-02, version 11.0.0* Must not I can not add money to my account. ### 1/5 — Robbing families *2025-04-01, version 11.0.0* My goodness…. Why ….. you buy $20 of service and you get $10.89 … unreal unreasonable extra uncalled for ### 1/5 — Expensive And Janky *2025-04-01, version 11.0.0* Never once has my loved one received any photos that attached to messages not to mention it’s extremely slow for him to receive them and hard to navigate through the entire website. A video call has never been successful unless I answer the landline phone call from him first unless he calls my phone and prepares me to log into the app to receive the video call but that entails accepting the outrageous five dollar and up charge of a regular phone call and then the outrageous amount for the video call but never have I been successful with an outgoing video call it is weird to navigate through & hard to check your balance and the service charge is just outrageous.!! ### 1/5 — Reseting password *2025-03-30, version 10.0.0* When I type in my phone number it doesn’t let me reset my password. And it is making me mad that I can’t reset my password. If someone could help me I would appreciate it. ### 1/5 — App is just black *2025-03-13, version 10.0.0* App used to work now it’s all black and doesn’t load anything ### 1/5 — New account *2025-02-06, version 10.0.0* It doesn’t give an option to make an account ### 1/5 — Bad service *2025-01-25, version 10.0.0* The video calls don’t even last long but take my money we barely stay on the phone for 4 minute and the call freezes up every time ### 1/5 — Won’t let me login *2025-01-16, version 10.0.0* Don’t get me wrong I like the app but recently it won’t let me login so that means I can’t talk to my loved ones at all and I already done put money on here so I’m kind of confused ### 1/5 — App freezes ALL The time! *2024-12-27, version 10.0.0* Charges you even when video doesn’t load ### 1/5 — AWFUL *2024-12-15, version 9.0.0* COMPLETELY AWFUL AND A TOTAL RIP-OFF!!!! IT IS A HORRIBLE OUTDATED APP THAT IS NOT USER FRIENDLY NOR EASY TO NAVIGATE. LIKE MOST THE ONLY REASON YOU SEE ONE STAR IS TO BE ABLE TO POST YOUR REVIEW. I CAN’T SAY DO BETTER BECAUSE I SEE REVIEWS ON HERE FROM 5 YEARS AGO SO THAT TELLS YOU ALL YOU NEED TO KNOW!!! THAT’S THE AMERICAN WAY OPERATING ON PURE GREED AND SELF GAIN!!! ### 1/5 — Costly service *2024-11-18, version 9.0.0* For something that costs so much, you can’t move too quickly or it freezes and ends our video calls. The amount it costs is outrageous. If you send a paragraph it has to be approved by staff. The only way to get any good use of this application is to pay an abundant amount of money to keep from paying outrageous fees and charges. I get notifications saying I have a message but either I do not and it’s from a message I have already received or it’s an actual message and it’s doesn’t come through for hours, sometimes the next day. ### 1/5 — Privacy concerns *2024-10-26, version 9.0.0* Do not download this app if you prefer privacy. Read the fine print. ### 1/5 — HORRIBLE *2024-10-03, version 9.0.0* The prices are ridiculous and half the time my calls won’t even connect , the service is horrible and I feel like i’m wasting my money! ### 1/5 — Are u kidding *2024-10-02, version 9.0.0* This might be the worst app in all of existence. It simply does nothing. U can’t add funds-it freezes on every message. It’s absolutely useless-looking at the other reviews I shouldn’t be suprised ### 2/5 — Screenshot in app *2024-09-24, version 9.0.0* Turn back on screenshot festure at least for the messages!!😤 We can do it on the web! 🤷🏽‍♀️ ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app ever *2026-06-07, version 15.0.0* Wouldn’t even let me register to use the app. Im just stuck on the login screen and can’t talk face to face with my inmate. ### 1/5 — Worst app ever *2026-05-23, version 15.0.0* Not recommended ### 1/5 — Doesn’t work *2026-05-10, version 15.0.0* The app works when it wants to ### 1/5 — Update horrible *2025-12-13, version 15.0.0* So as I updated it I somehow won’t work ### 1/5 — It works *2025-10-31, version 14.0.0* That’s about all I can say is it works. The customer service 3/4 of the time is horrible, they hang up on you after waiting over 15 minutes trying to talk to someone. I thought the other reviews were fake but after 5 months of doing business with them, they are very accurate. Very few times I got someone nice, other times you actually get someone on the phone they speak to you like you interrupted their nap time. This is straight up a rogue company that has you by the nuts because it’s literally the only one jails use because they get kickback incentives and seems to be some sort of legalized monopoly because they basically tell you in their TOS they are going to turn you upside down and shake out your wallet for everything you got the most legal way possible and you don’t have a choice when you have a loved one in jail. ### 1/5 — Robbery *2025-07-16, version 12.0.0* You can’t add money from the app. You also had to add money to separate accounts for different things so really kinda a lot going on people have to do. And most importantly it’s ROBBERY.just to talk to your family they charge you so much money.all kind of fees,taxes etc. you add $25 you get like $13. That’s straight up theft. When you can literally make a phone call for free with a service & these people are charging $6 give or take per person per each addition of money onto your account.add all that up.just from one “customer”you’re taking advantage of somebody else’s struggle & need to communicate with their families. You know people will pay it because they have to communicate with family. You can still profit and not straight rob the vulnerable people out here just trying to talk to their family.I WAS SO HAPPY to hear they were switching companies. It’s cheaper now. THANK GOD. So being greedy doesn’t always work out in your favor. It’s half the price yall were charging. That’s a win for us & a L for yall. So I’m sure yall felt a bit disappointed about this decision. Now you know how everybody else out here feels being robbed to talk on a free service per minute. ### 1/5 — tr a sh *2025-05-22, version 11.0.0* the service fees are insane for no good reason? everything is online so what is the point of those fees its outrageous, i was using jailatm before my relative got transferred to another facility that uses this sh…t of an app, the jailatm had to tax charges and worked super simple and efficiently, waste of app truly ### 1/5 — 🥲 *2025-05-15, version 11.0.0* Just simply trying to reach my father not sure why I pay all this money to get disconnected as soon as the call start it truly buts me in a world of hurt I’ve tried and tried and tried to reach out to him but no matter how much I pay this app or whatever seems to mess it up so thanks so much for that I pray I’ll be able to talk to him soon😞 ### 1/5 — As useless as a home line these day’s *2025-05-13, version 11.0.0* Call’s don’t work half the time. One minute you’re being called. The next it is unknown and already in the voicemail. So you miss your call’s. Outrageous fee’s that take majority of your money. Face call’s have to work on legit Wi-Fi or you’re only getting 3 minutes worth. Only 1 free call which is ridiculous when families can’t afford this 1990’s early 2000’s based app. It’s still in its dial up year’s. ### 1/5 — Frustrated of lags *2025-05-02, version 11.0.0* I love having a way to talk to my partner but I have notice lately my account is getting charge without even talking to him and even getting charge for the call hanging up without him being on the video yet, .50 but it adds up ! The amount of time that one of us would answer and there’s no sound or it’s a terrible time delay is very uncalled for. City Tele Coin even runs our in-person visitation, through a tablet on the wall ofc, but it’s also just as worse as it is at home on the phone. Lags, blurry, etc. it can be a lot better !! ## Most praised reviews (10 highest-rated) ### 5/5 — Love it *2022-10-13, version 5.0.1* This has been a asset to me and my family Thanks you videos, messages phone calls This will be a long relationship but I’m glad we have Telecoin ### 5/5 — AWESOME!! *2018-04-22* This app is awesome! It lets me send messages and video chat with my best friend in jail.. most places you can only have phone calls with people in jail so this is awesome! The only thing I don’t like is when the person in jail is calling to video chat it doesn’t ring or open my phone screen like a phone call or FaceTime would it just pops up at the top of my phone like a notification, I’ve missed a few video chats bc of this!! ### 4/5 — Easy way to communicate *2018-09-01, version 3.0.1* App is easy and convenient as far as sending and recipe text message. Haven’t figured out video chat part yet. Only down part about app is that it takes a long time to load at times and you don’t know if the inmate has received message until they respond. Besides that app is pretty cool. Can keep in touch at all times. Texting is cheaper than calls. ### 3/5 — Problem *2024-05-25, version 9.0.0* How do I sign up for a new account because it’s only giving me the option to sign in ### 3/5 — Expensive but is the only way to contact to my family *2023-11-20, version 7.0.0* And do you have any way to make a calls to México please let me us know ### 3/5 — Eh *2022-07-23* I would give this app a 4/10… because it does work for what it’s intended to be used for which is contacting your inmates but the extra fees are just ridiculous. I understand that they have to make some type of profit but when I put $20 on my brothers calling card he only gets $13??? There’s no way a “service fee” is $7… just to load money? Seriously ridiculous. Everything the government does/ is involved in is completely just a waste of time and money. It’s sad and they should make it easy for inmates family to help them out, WERE NOT THE CRIMINALS. From city telecoin to vendengine and the secure packs it’s easily $400 a month just on my one inmate, it’s disappointing and I just wish they didn’t treat our inmates and inmates family so poorly. I mean sh…t half of them are innocent anyways!! I’m just so shocked at the “service” fee for this app it put me in a rant lol. ### 3/5 — Help me out *2022-03-08, version 3.1.6* I’ve been using this app for about two months and now everything‘s been going really well but for some reason what I switched to an iPhone yesterday now I can’t see how much money I have on my account so I don’t know when to add more money can you please fix this problem the bottom green used to not just be account history it used to be two little green boxes at the bottom wanted to see your balance and then want to make a payment please fix this please ### 3/5 — Review *2019-01-31, version 3.1.1* It’s a good app but it always closes every time I open.. sometimes I can’t hear the other person on the video call but they can hear me and we have to hang yo and keep trying it again. I hate that they just took the payments off so you can be able to see your balance. ### 3/5 — Wow *2018-10-29, version 3.0.5* I was really liking this app! Except you guys went up on charges on messages from 5 cents to .50 cents over night! How do y’all expect anybody to pay for that for any amount of time! It’s ridiculous!! How about y’all think about if it were you guys brother, sister, mother, or father, or son, or daughter in jail and you wanted to communicate with them! The continued upping of pricing is ridiculous!! ### 2/5 — Terrible. *2026-04-17, version 15.0.0* It’s just worse than it is used to be. They can see and hear me but we can’t see or hear him. It’s just awful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*