# City Utilities – My Account — Smarter Utility Management

> All-in-one mobile platform for managing city utility services. (iPhone/iPad app by Smart Energy Systems LLC.)

- Source: https://appshunter.io/ios/app/city-utilities-my-account/id1534801228 (this page in markdown: same URL + `.md`)
- Developer: [Smart Energy Systems LLC](https://appshunter.io/developer/1062247242)
- Category: Utilities, Business
- Price: Free
- Rating: 4.60/5 from 4,863 App Store ratings · 65 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.6 · 70 MB
- Languages: American English
- Released: 2021-04-19
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/city-utilities-my-account/id1534801228/reviews.md

## What is City Utilities?

Managing your utility services has never been easier. Whether you’re at home, at work, or on the go, the City Utilities of Springfield (CUS) MyAccount app puts the power of convenience right in your hands. Designed with you in mind, the app brings together all your essential utility services, electric, natural gas, water, and transit, into one secure and easy-to-use platform.

From viewing your latest bill to reporting an outage, everything you need to manage your utility account is just a tap away. It’s the smart, simple, and secure way to stay connected with your utility services, anytime and anywhere.

With the CUS MyAccount App, you can easily:

●	Pay Your Bills with Ease: Securely make one-time payments or set up recurring payments directly through the app. No more waiting in line or mailing checks. Your utility bill is always just a few taps away.

●	Track Your Energy and Water Usage: View detailed insights into your electricity, gas, and water consumption. Monitor trends over time and make informed decisions to manage usage and conserve resources.

●	Report Outages Instantly: Experiencing a power outage or other service issue? Use the app to report outages quickly and receive real-time updates on the status and estimated restoration times.

●	Set Up Custom Notifications: Stay informed with email or text alerts for billing reminders, payment confirmations, outage updates, and more so you never miss a beat.

●	View and Manage Billing History: Access your full billing history in one place. See past statements, compare monthly charges, and keep track of your payments with ease.

●	Manage Multiple Accounts: Have more than one CUS account? No problem. Easily switch between accounts to view bills, make payments, and manage services across multiple properties.

●	Start or Stop Service: Moving in or out? The app makes it easy to start or stop utility services without having to call or visit a service center.

●	Access Customer Support: Need help? The app connects you directly to CUS customer service so you can get the assistance you need quickly and conveniently.

●	Enjoy User-Friendly Navigation: With a clean, intuitive design, the app makes it easy to find what you’re looking for, whether you’re paying a bill or checking usage stats.

The City Utilities My Account app is built to support the way you live today. No more guesswork, paper clutter, or long hold times. Just a smarter, simpler way to manage your utility services from the palm of your hand.

Ready to simplify your utility experience?
Download the CUS My Account app today and put the power of utility management where it belongs; with you.

## Key features

- Pay bills securely
- Track energy and water usage
- Report outages instantly
- Set up custom notifications
- View billing history
- Manage multiple accounts
- Start or stop service

## What do users think of City Utilities?

Overall sentiment: neutral

**Pros**

- 👍 Convenient app
- 🚀 Easy to use
- 💡 Useful features like usage graphs
- 🚀 Seamless payment options

**Cons**

- 🐛 App crashes and freezes
- 🐛 Issues with payment methods and account setup
- 🐛 Inconsistent password requirements
- 🐛 Lack of notifications and reminders

**Commonly reported bugs**

- App not recognizing valid state names
- Inability to log in or pay bills through the app
- Inconsistent app performance

**Most requested features**

- Password management improvements
- Better notification system
- Streamlined account setup process

## Recent user reviews (10 of 65)

All indexed reviews: https://appshunter.io/ios/app/city-utilities-my-account/id1534801228/reviews.md

### 5/5 — First Time User

*2026-08-04, version 2.10*

Very easy to set up online bill pay

### 2/5 — Please link the app

*2026-08-04*

Every couple of months I have to call City Utilities because the app says I need to pay my bill even though I’ve already paid days prior. I check the app every day to check my usage and I’m no longer sure if it’s correct. 
When I first moved to Springfield I had only brought a few things to accept my place and left for 3 weeks and I got a bill for $136. No one was there and only the ceiling fans were running, nothing else. 
My regular monthly bill is now averages at $227 so how could I possibly use well over half my utilities in 1 week? I was told by the rep that the meters were accurate. A year later the all the meters were replaced on my street. I thought that may fix the issue but I’m still calling to see if I’m up to date. 
This app would be very useful if it worked longer than a month.

### 1/5 — Slowness and notifications won’t go away

*2026-07-27*

The app is very slow to maneuver in and I have a notification stuck that won’t disappear even though there are not any notifications.  I have deleted and re-downloaded the app and no help there.  I’m a bit OCD when it comes to notifications so this is driving me crazy!

### 1/5 — Payment and auto pay suck

*2026-07-21, version 2.9*

Very difficult to make sure stuff is paid on here and if auto pay is working

### 1/5 — Too slow and stops responding

*2026-06-19*

Three major problems with this app. The first one is that most of the time you give it a command and you get the swirl to let you know that it’s thinking and it takes a while for it to do anything. The next issue is their times that you go through all of your messages and mark them all as read or even delete them and it still shows you that you have one unread message on the app itself so it’s better to just turn off the notifications altogether because it’s annoying. The last issue is that it doesn’t work very well with voiceover it does for the most part but not 100%

### 5/5 — So helpful

*2026-06-04, version 2.8*

I am so impressed with this app. You can do everything, it’s handy.

### 1/5 — Not user friendly

*2026-05-13, version 2.8*

And the number won’t go away regardless of the settings or zero balances. The app is clearly for them and not the customer.

### 2/5 — Monthly usage V/S bill

*2026-04-02, version 2.7*

Although the app does show monthly use, it does not align with when readings are taken for monthly bill.

### 4/5 — Notification!

*2026-03-20, version 2.6*

The app says I have a notification. But there is none. There aren’t any under my account on the website either. Really annoying having a red 1 on my phone all.the.time.

### 1/5 — Some functions do not work on the app

*2026-02-10*

Prior service address is not able to be removed as it say’s I cannot remove my default address. But it is not my default address. Also canceled service at a temporary address and the service was turned off at the wrong address. When you disconnect service you have to wait almost a week when they have the ability to turn off or on instantly. I got stuck paying for someone else’s utilities. Soo much more

## Frequently asked questions about City Utilities

### What can I do with the City Utilities app?

The app allows you to manage your electric, natural gas, water, and transit services. You can pay bills, track your energy and water usage, report outages, set up custom notifications, view your billing history, manage multiple accounts, and start or stop services.

### Is the City Utilities app free to use?

Yes, the City Utilities – My Account app is free to download and use. There are no subscription fees or costs associated with managing your utility services through the app.

### How do I report an outage using the app?

If you experience a power outage or other service issue, you can use the app to report it instantly. The app will also provide you with real-time updates on the status of the outage and estimated restoration times.

### Can I manage multiple utility accounts with this app?

Yes, the app supports managing multiple City Utilities accounts. If you have more than one account, you can easily switch between them to view bills, make payments, and manage services for different properties.

### What information do I need to set up an account?

To set up your account, you will likely need your account number from a City Utilities bill and possibly other identifying information to verify your identity and link your services to the app.

## Version history (last 5 releases)

### 2.11 — 2026-08-18

This update includes bug fixes and a few small performance improvements.

### 2.10 — 2026-07-22

This update includes bug fixes and a few small performance improvements.

### 2.9 — 2026-06-19

This update includes bug fixes and a few small performance improvements.

### 2.8 — 2026-04-29

This update includes bug fixes and a few small performance improvements.

### 2.7 — 2026-03-28

This update includes bug fixes and a few small performance improvements.

## Apps similar to City Utilities

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [GoSpringfieldMO](https://appshunter.io/ios/app/gospringfieldmo/id956198294) | 4.8 (20) | Free | Utilities |
| [CenterPoint Energy My Account](https://appshunter.io/ios/app/centerpoint-energy-my-account/id6473857677) | 2.6 (92) | Free | Utilities |
| [Texas Gas Service](https://appshunter.io/ios/app/texas-gas-service/id1000599640) | 1.9 (106) | Free | Utilities |
| [Indiana Michigan Power](https://appshunter.io/ios/app/indiana-michigan-power/id1263465059) | 2.3 (94) | Free | Utilities |
| [Austin 311](https://appshunter.io/ios/app/austin-311/id894096218) | 2.4 (53) | Free | Utilities |
| [MediacomConnect](https://appshunter.io/ios/app/mediacomconnect/id527680234) | 3.3 (7,811) | Free | Utilities |

## More apps by Smart Energy Systems LLC

- [Smart H2O](https://appshunter.io/ios/app/smart-h2o/id1017852468)
- [My NL Hydro](https://appshunter.io/ios/app/my-nl-hydro/id1097471334)
- [Simply Energy](https://appshunter.io/ios/app/simply-energy/id1171627284)
- [MyWater MNWD](https://appshunter.io/ios/app/mywater-mnwd/id1190259281)
- [MyWaterSD - City of San Diego](https://appshunter.io/ios/app/mywatersd-city-of-san-diego/id1202281723)
- [IID Customer Connect](https://appshunter.io/ios/app/iid-customer-connect/id1207760404)

All apps by Smart Energy Systems LLC: https://appshunter.io/developer/1062247242

## Related topics

[water bill](https://appshunter.io/ios/topics/water-bill) · [greater cincinnati water works](https://appshunter.io/ios/topics/greater-cincinnati-water-works) · [brownsville pub](https://appshunter.io/ios/topics/brownsville-pub) · [pay water bill](https://appshunter.io/ios/topics/pay-water-bill) · [springfield city utilities](https://appshunter.io/ios/topics/springfield-city-utilities) · [city of houston water](https://appshunter.io/ios/topics/city-of-houston-water) · [greenville utilities](https://appshunter.io/ios/topics/greenville-utilities) · [long beach utilities](https://appshunter.io/ios/topics/long-beach-utilities) · [utility billing services payment app](https://appshunter.io/ios/topics/utility-billing-services-payment-app) · [utility billing services app](https://appshunter.io/ios/topics/utility-billing-services-app) · [arlington water utilities](https://appshunter.io/ios/topics/arlington-water-utilities) · [erwin utilities authority](https://appshunter.io/ios/topics/erwin-utilities-authority) · [knoxville utilities board kub](https://appshunter.io/ios/topics/knoxville-utilities-board-kub) · [avondale water](https://appshunter.io/ios/topics/avondale-water) · [smyrna utilities](https://appshunter.io/ios/topics/smyrna-utilities) · [anaheim utilities](https://appshunter.io/ios/topics/anaheim-utilities) · [humboldt utilities](https://appshunter.io/ios/topics/humboldt-utilities) · [barbourville utilities](https://appshunter.io/ios/topics/barbourville-utilities) · [oklahoma city utilities](https://appshunter.io/ios/topics/oklahoma-city-utilities) · [utility billing](https://appshunter.io/ios/topics/utility-billing)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*