# City Utilities – My Account — user reviews > 65 indexed App Store user reviews of City Utilities by Smart Energy Systems LLC, rated 4.60/5 from 4,863 ratings. - Source: https://appshunter.io/ios/app/city-utilities-my-account/id1534801228/reviews - App overview in markdown: https://appshunter.io/ios/app/city-utilities-my-account/id1534801228.md - Rating breakdown: 5★ 4,018 · 4★ 360 · 3★ 134 · 2★ 49 · 1★ 302 ## What do users think of City Utilities? Overall sentiment: neutral **Pros** - 👍 Convenient app - 🚀 Easy to use - 💡 Useful features like usage graphs - 🚀 Seamless payment options **Cons** - 🐛 App crashes and freezes - 🐛 Issues with payment methods and account setup - 🐛 Inconsistent password requirements - 🐛 Lack of notifications and reminders **Commonly reported bugs** - App not recognizing valid state names - Inability to log in or pay bills through the app - Inconsistent app performance **Most requested features** - Password management improvements - Better notification system - Streamlined account setup process ## Newest reviews (16 of 65) ### 2/5 — Please link the app *2026-08-04, version 2.10* Every couple of months I have to call City Utilities because the app says I need to pay my bill even though I’ve already paid days prior. I check the app every day to check my usage and I’m no longer sure if it’s correct. When I first moved to Springfield I had only brought a few things to accept my place and left for 3 weeks and I got a bill for $136. No one was there and only the ceiling fans were running, nothing else. My regular monthly bill is now averages at $227 so how could I possibly use well over half my utilities in 1 week? I was told by the rep that the meters were accurate. A year later the all the meters were replaced on my street. I thought that may fix the issue but I’m still calling to see if I’m up to date. This app would be very useful if it worked longer than a month. ### 2/5 — Monthly usage V/S bill *2026-04-02, version 2.7* Although the app does show monthly use, it does not align with when readings are taken for monthly bill. ### 4/5 — Notification! *2026-03-20, version 2.6* The app says I have a notification. But there is none. There aren’t any under my account on the website either. Really annoying having a red 1 on my phone all.the.time. ### 3/5 — Can’t even log in. *2025-09-19, version 2.4* It seems ok. ### 1/5 — Updated to make worse *2025-07-10, version 2.2* The app used to work but since a recent update it’s basically useless. Forces me to sign in every time I open the app and will not work with Face ID, nor will it save username. I can’t pay over the app anymore either as every time I input my card information it changes the expiration date. Great idea, piss poor execution ### 2/5 — Error when putting my card date *2025-07-09, version 2.2* So like what the heck every time I select the January date it changes it on its own and won’t allow me to put my card into the system ### 1/5 — I can get into my account but still have problems *2025-07-08, version 2.2* So I tried to change my password on the app, but I could not get an email through the app to change it. So I got on my computer and requested a change for the password and I was able to change it on the computer. In doing that I was able to login on my app on my phone. However, when I went to make a payment and try to enter my credit card information it would not allow me to put the correct expiration date for the card. My card expiration date is 12/26. The app kept putting in 11/26. No matter how many times I tried to change it it would not change. I did get it to enter the correct date by moving the year to 2027 and leave the month of December. However, when I went to make a payment, I noticed that it had 11/26 as the expiration date which would have not allowed me to make a payment, so I had to go through my computer to make a payment. There’s a lot of fine programmers out there that would be more than happy to help you guys out. ### 1/5 — stoopid *2025-07-05, version 2.2* let me put in the correct expiration date on my card, silly billys ### 1/5 — Awful *2025-07-03, version 2.2* Barely useable. Not sure the purpose when it’s so completely awkward a glitchy. Web portal actually works better. ### 1/5 — Still can’t use app or online to pay! *2025-06-28* Ever since the last big storm that knocked out power, I have not been able to log into my account. Customer service said they’re aware of the issue and are trying to resolve it. How bad is your IT department if they can’t solve this issue? More than a month and you cannot solve it. I was a programmer for many years. Doesn’t make sense! ### 1/5 — Mandatory software updates for minor bug fixes *2025-06-27* You’re better off just using the browser. Almost every single time you open the app, it requires you to update before you can sign in. Even then, the app crashes constantly. If you do decide to look at what the updates are, it’s always something along the lines of minor fixes, nothing major, and yet you are forced to update the app to use it ### 1/5 — CANNOT PAY ONLINE APP *2025-06-22, version 2.2* Updates are horrible….. specifically paying with a new payment method. The app changes my expiration date. Has been this way for a weeek. ### 1/5 — Garbage *2025-06-21, version 2.2* App is so stupid that when you go to reset your password sends you to a webpage that then asks if you would like to use the app, but can’t open the app when you tap the button. Get better web and iOS developers! ### 1/5 — App is buggy *2025-06-14, version 2.1* Every time they update the app it gets buggy and doesn’t hardly work. It makes paying bills on time hard ### 1/5 — It doesn’t work! *2025-06-12, version 2.1* The month selection for the credit card is the worst. It will not let me save the correct month. How stupid can an app be? ### 1/5 — Fix this *2025-06-06, version 2.1* Since the latest update when you choose an expiration date it loads wrong. Therefore the card is rejected ## Most critical reviews (10 lowest-rated) ### 1/5 — Slowness and notifications won’t go away *2026-07-27, version 2.10* The app is very slow to maneuver in and I have a notification stuck that won’t disappear even though there are not any notifications. I have deleted and re-downloaded the app and no help there. I’m a bit OCD when it comes to notifications so this is driving me crazy! ### 1/5 — Payment and auto pay suck *2026-07-21, version 2.9* Very difficult to make sure stuff is paid on here and if auto pay is working ### 1/5 — Too slow and stops responding *2026-06-19, version 2.8* Three major problems with this app. The first one is that most of the time you give it a command and you get the swirl to let you know that it’s thinking and it takes a while for it to do anything. The next issue is their times that you go through all of your messages and mark them all as read or even delete them and it still shows you that you have one unread message on the app itself so it’s better to just turn off the notifications altogether because it’s annoying. The last issue is that it doesn’t work very well with voiceover it does for the most part but not 100% ### 1/5 — Not user friendly *2026-05-13, version 2.8* And the number won’t go away regardless of the settings or zero balances. The app is clearly for them and not the customer. ### 1/5 — Some functions do not work on the app *2026-02-10, version 2.6* Prior service address is not able to be removed as it say’s I cannot remove my default address. But it is not my default address. Also canceled service at a temporary address and the service was turned off at the wrong address. When you disconnect service you have to wait almost a week when they have the ability to turn off or on instantly. I got stuck paying for someone else’s utilities. Soo much more ### 1/5 — Billing issues *2026-02-09, version 2.6* Last month when trying to pay bill site would not let me in. Once in the site told me my bill was $0.00. So maybe I paid it? Now I have been billed for last month and this month. Not good buisness practice.. ### 1/5 — Phantom Badge Notifications *2026-01-07, version 2.6* Recently, the app shows 1 badge notification that cannot be dismissed. I’ve checked the app and have no notifications, so I had to completely turn off badge notifications in iPhone Settings. PLEASE FIX! ### 1/5 — Forced updates for minor improvements *2025-11-12, version 2.5* Terrible app. Doesn’t work right to begin with, and every month that you open up your app to pay your bill, there’s another forced update through the App Store. And of course, nothing is fixed, the developers clearly are not handling the issues ### 1/5 — Terrible *2025-11-06, version 2.5* Since this app had its big updated, it is terrible. I make a payment, but it tells me my last payment made was two months ago when I’ve paid the most recent one and then day that the next bill cuts, it tells me it was due a week ago before it even cut. ### 1/5 — Catastrophe *2025-09-04, version 2.4* This app never works properly! Heavens forbid if there’s more than one person paying on the bill because it won’t work. This app is glitchy and the company won’t do anything about it. Example the password is never correct even after changing it, when putting in you state for card info it say it’s invalid, and I have to type my card info four times before it works. DO BETTER! ## Most praised reviews (10 highest-rated) ### 5/5 — First Time User *2026-08-04, version 2.10* Very easy to set up online bill pay ### 5/5 — So helpful *2026-06-04, version 2.8* I am so impressed with this app. You can do everything, it’s handy. ### 5/5 — Easy to use *2026-01-30, version 2.6* This app is exactly what you need when you need it. It's easy to figure out (short learning curve) and has everything that the full website has. ### 5/5 — Rip off *2025-06-26, version 2.2* Forget City Utilities they are a joke but the only joke with power water and sewer so just take it!!!!! ### 5/5 — New UI *2025-05-21, version 2.1* The new design is much more user friendly and intuitive. Cudos to the team who developed it. ### 5/5 — CU App *2024-12-10, version 1.12* Good job ### 5/5 — Outages *2024-11-22, version 1.12* Always right on top of it. You guys are the best!! ### 5/5 — City Utilities Services *2024-03-11, version 1.11* I have been with this company for 2 yrs now. I love their amazing online service where I see everything I need to see & all questions answered when I need their help. I love the ease of using the app. I love fact auto pay option. This makes my life easier having one less bill to deal with . I am notified by email when they will be deducting my pay & amount. Also City Utilities message me & others when the power is out. Thank you City Utilities , you are the Best !!! ### 5/5 — Password *2023-03-06, version 1.7* My current password is frequently denied and when I try to reset it, it never takes it. For the first time in several months I was able to reset my passcode on 1/23/23 and so far it has accepted it but it usually takes 2/3 months before it gets rejected. Have you changed your requirements to change passcode every 3 months. ### 5/5 — Convenient *2022-06-13* This app is wonderful! It gives you your bill and the breakdown of utilities, offers easy payment options. This is great for busy families. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*