# CityBee shared mobility

> On-demand car sharing service for flexible travel in Baltic countries. (iPhone/iPad app by Prime Leasing, Inc..)

- Source: https://appshunter.io/ios/app/citybee-shared-mobility/id966537355 (this page in markdown: same URL + `.md`)
- Developer: [Prime Leasing, Inc.](https://appshunter.io/developer/966537354)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 4.80/5 from 1,057 App Store ratings · 231 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 299 MB
- Released: 2015-02-24
- Data updated: 2026-08-31
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/citybee-shared-mobility/id966537355/reviews.md

## What is CityBee shared mobility?

CityBee car sharing – mobility app when you need it!

Use only when and how much you need
Find a car nearby, unlock it using your phone, travel wherever you want across Baltic countries and leave where convenient in CityBee zones.

All Inclusive
We take care of insurance, fuel and parking fees in CityBee areas in the city center, so no extra worries!

Variety of cars
Brand new trucks, cars, SUVs and compact cars suitable for all occasions.Why have one car when you can have THOUSANDS of them 24/7?

## Key features

- Find and unlock cars with your phone
- Travel across Baltic countries
- All-inclusive service (insurance, fuel, parking)
- Variety of car types available
- Flexible rental periods

## What do users think of CityBee shared mobility?

Overall sentiment: neutral

**Pros**

- 🚀 Fast and convenient
- 👍 Easy to use app
- 💯 Great service
- 🌟 Impressive experience
- 🌟 Awesome car sharing service

**Cons**

- 🐛 App issues and bugs
- 🤔 Unclear policies and pricing
- 💸 Expensive compared to alternatives
- 🤷‍♀️ Poor customer service
- 🚫 Doesn't work with certain phone numbers

**Commonly reported bugs**

- App crashes and freezes
- Verification code issues
- Problems with payment and billing

**Most requested features**

- Better parking/drop-off location information
- Ability to see trip mileage
- Improved app performance and stability

## Recent user reviews (10 of 231)

All indexed reviews: https://appshunter.io/ios/app/citybee-shared-mobility/id966537355/reviews.md

### 1/5 — CityBee Descriminates against Israeli passport holders!

*2026-08-16, version 6.16.0*

I spent two hours trying to register for a CityBee account, and the entire process was a nightmare.

The app is incredibly glitchy, and the identity verification process repeatedly failed. We had to call customer service six times just to get through registration. After they finally accepted our U.S. driver’s license, we reached the passport verification step - only to discover that CityBee does not accept an Israeli passport.

This is unacceptable and discriminatory. I travel internationally with this passport, and governments and border authorities around the world recognize Israel and accept Israeli passports. Yet somehow CityBee’s verification system simply excludes Israeli passport holders.

Whether this is a deliberate policy or an unbelievably poorly designed verification system, the result is the same: Israeli customers are prevented from using the service because of their nationality/passport.

Two hours wasted, six calls to customer service, and still no account. Absolutely terrible experience.

### 5/5 — Amazing service

*2026-08-15, version 6.16.0*

Karolis was very helpful in resolving my registration issues. I was able to easily register and upload my driver's license, which was instantly approved. The app itself needs no explanation- one of the most helpful transportation services in the Baltics!!

### 5/5 — What a convenient way to move around

*2026-08-04, version 6.16.0*

Amazing service! It’s private, cheap and extremely convenient 👍❤️👍

### 1/5 — Impossible to use it again

*2026-07-30, version 6.15.0*

I haven’t used this service for couple years because I didn’t travel.
Now I wanted to use but it is a nightmare to update phone number.
It’s not 1996, it’s 2026 and you keep asking to send email in order to update the phone number.
If you are traveling from another country and had old Citybee account you are out of luck. You can’t update it and you can’t create a new one because the driver’s license is still associated with the old account.
Terrible design. Extreme waste of time and horrible customer experience.

### 5/5 — First class

*2026-07-12, version 6.14.0*

Compared to the onerous and bureaucratic car hire system in the Uk - this was like heaven!! Highly recommended.

### 1/5 — SMS verification

*2026-04-06, version 6.12.0*

I am experiencing an issue with the verification process. I am not receiving the SMS verification code, which prevents me from accessing my account. The support team attempted to help by sending a code via email, but unfortunately, that code does not work either.

This situation is quite frustrating, as it leaves me without a reliable way to complete verification. I would strongly recommend improving the verification system by making it more flexible and dependable. For example, it would be helpful to expand beyond SMS and include alternative methods such as authenticator apps, backup codes, or other secure verification options.

Enhancing the system in this way would greatly improve the user experience and prevent similar issues in the future.

### 5/5 — Fenomenal

*2026-03-09, version 6.11.0*

Tengo sueños húmedos.

### 5/5 — Exceptional customer service

*2026-02-28, version 6.11.0*

I had issues with my account and couldn’t secure the car. The customer service was extremely helpful and knowledgeable. 
During my rental I realised that I have choose a wrong option, which end up costing me more money. Customer assistance Saule was very kind, supportive and helpful in assisting me and finding the best solution to sort this problem. 
Very grateful and thankful.

### 5/5 — Сервіс

*2025-12-28, version 6.10.1*

Дуже прекрасний сервіс !
Завжди надсилають повідомлення якщо ти відійшов від машини та не зачинив її .

### 1/5 — Ужасные операторы и понимание

*2025-11-26, version 6.10.1*

заблокировали аккаунт изза того что привязали какую то карту непонятную и я не смог получить разблокировку сказали что это уязвимость нашли 😂 а я ниче не делал я даже незнал что и как пользоваться оплатой а уже в блоке, поддержка не разблокирует меня , сказали что не будут идиоты

## Frequently asked questions about CityBee shared mobility

### What is this app?

This app provides a car-sharing service allowing you to rent vehicles on demand. You can find a car nearby, unlock it with your phone, and travel across Baltic countries, leaving the car in designated CityBee zones.

### What is included in the service?

The service is all-inclusive, meaning it covers insurance, fuel, and parking fees within CityBee zones in city centers. This ensures you don't have to worry about extra costs.

### What types of cars are available?

A variety of vehicles are offered, including brand new trucks, cars, SUVs, and compact cars. This selection caters to different needs and occasions, giving you access to thousands of cars 24/7.

### Where can I use this service?

You can travel wherever you want across Baltic countries and leave the car conveniently within designated CityBee zones. This offers flexibility for your journeys.

## Version history (last 5 releases)

### 6.16.0 — 2026-08-03

Bzz, Thanks for using CityBee! We’ve made some tweaks and improvements under the hood in this version to make your CityBee experience even smoother. To make sure you don’t miss a thing, just keep your Updates turned on.

### 6.15.0 — 2026-07-16

Bzz, Thanks for using CityBee! We’ve made some tweaks and improvements under the hood in this version to make your CityBee experience even smoother. To make sure you don’t miss a thing, just keep your Updates turned on.

### 6.14.0 — 2026-05-29

Bzz, Thanks for using CityBee! We’ve made some tweaks and improvements under the hood in this version to make your CityBee experience even smoother. To make sure you don’t miss a thing, just keep your Updates turned on.

### 6.13.0 — 2026-04-30

Bzz, Thanks for using CityBee! We’ve made some tweaks and improvements under the hood in this version to make your CityBee experience even smoother. To make sure you don’t miss a thing, just keep your Updates turned on.

### 6.12.1 — 2026-04-19

Bzz, Thanks for using CityBee! We’ve made some tweaks and improvements under the hood in this version to make your CityBee experience even smoother. To make sure you don’t miss a thing, just keep your Updates turned on.

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## Related topics

[citybee shared mobility](https://appshunter.io/ios/topics/citybee-shared-mobility) · [carsharing jsc](https://appshunter.io/ios/topics/carsharing-jsc) · [mobility carsharing](https://appshunter.io/ios/topics/mobility-carsharing) · [car share city](https://appshunter.io/ios/topics/car-share-city) · [shared mobility](https://appshunter.io/ios/topics/shared-mobility) · [mobylity](https://appshunter.io/ios/topics/mobylity) · [go mobility vehicle sharing](https://appshunter.io/ios/topics/go-mobility-vehicle-sharing)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*