# Citybox — FastTrack

> FastTrack (iPhone/iPad app by Heisenbug AS.)

- Source: https://appshunter.io/ios/app/citybox/id6473628926 (this page in markdown: same URL + `.md`)
- Developer: [Heisenbug AS](https://appshunter.io/developer/1719291453)
- Category: Utilities, Business
- Price: Free
- Age rating: 4+
- Requires: iOS 15.1 · 21 MB
- Languages: English
- Released: 2023-12-21
- Data updated: 2026-06-10
- User reviews in markdown: https://appshunter.io/ios/app/citybox/id6473628926/reviews.md

## What is Citybox?

This app is a custom-built app designed exclusively for the Citybox hotel team. It provides real-time monitoring and control of Citybox’s self-service kiosk infrastructure to ensure smooth daily operations and optimal guest experience.
Important: This app is intended for internal use by Citybox staff only. It requires a registered Citybox account to access.

Key Features:
1. Real-Time Status Monitoring: Get live updates on the operational status of each kiosk.
2. Customizable Alerts for Guest Assistance: Receive notifications when guests use the “Help” function on kiosks, enabling immediate support and enhanced guest satisfaction.
3. Customizable Features Tailored to Hotel Needs:
   - Revenue Overview: Gain insights with a tailored overview of kiosk-generated revenue.
   - SMS Notifications to Guests: Send SMS updates to guests based on their status - whether they’re arriving, currently staying, or have departed.
   - Order Charging for Unpaid Purchases: Implement a system to automatically charge for orders if customers haven’t completed payment.
4. OTA Software Updates: Seamless over-the-air updates keep your kiosks up-to-date with minimal effort.
5. User-Friendly Interface: An intuitive dashboard provides effortless access and management of essential kiosk information.
6. Centralized Kiosk Management: Manage multiple kiosks across various locations from a single platform, optimizing time and resource management.
7. Support Ticket System: Submit and track support tickets effortlessly for quick issue resolution and improved efficiency.

The Citybox SSK Monitor app is more than software; it’s a comprehensive solution for administrators and operators in the hospitality industry, powered by Heisenbug to ensure optimal kiosk performance.


## Version history (last 5 releases)

### 1.0.6 — 2025-06-25

Rebranded for Citybox with updated name, icon, and description.

### 1.0.5 — 2025-02-02

Minor tweaks and fixes.

### 1.0.4 — 2024-12-11

What's New in This Version:

- A complete UI redesign to match our sleek new theme.
- Create and edit tickets directly within the app.
- Search for friends with ease using the new search feature.
- Enjoy an improved and more intuitive overview of your hotels.

### 1.0.3 — 2024-11-13

New and improved app icon design.

### 1.0.2 — 2024-07-10

What's New in Version 1.0.2:

- Added SSKs for Brussels and Stockholm.
- Added FastTrack One to kiosk overview.

We appreciate your feedback and are committed to continuously improving your app experience. Update now for the latest enhancements!

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*