# CityFitness App — user reviews > 122 indexed App Store user reviews of CityFitness App by CityFitness Group Ltd, rated 4.40/5 from 78 ratings. - Source: https://appshunter.io/ios/app/cityfitness-app/id1460262509/reviews - App overview in markdown: https://appshunter.io/ios/app/cityfitness-app/id1460262509.md - Rating breakdown: 5★ 62 · 4★ 5 · 3★ 1 · 2★ 1 · 1★ 9 ## Newest reviews (14 of 122) ### 4/5 — It’s so busy *2026-08-28, version 12.4.1* The only reason it’s not 5 is due to it been so busy and not being able to get on machines ### 4/5 — Gym etiquette *2026-08-22, version 12.4.1* People should be reminded to wipe down the equipment after use it grosses me out when I see people walking away from equipment after use and not cleaning it Also I don’t need an arm workout on my leg days from those either to lazy to replace their weights if to tired to use lighter weights On the positive side its a friendly environment to work out in Whangarei gym very clean facilities ### 3/5 — Digital access *2026-07-13, version 12.0.1* Please add digital access in the app ### 4/5 — Michael *2026-01-13, version 11.8.0* Really impressed with the facility and equipment. But the music tracks should be reviewed ### 2/5 — App for guests *2025-12-28, version 11.8.0* Love the gym and membership but it’s Annoying that every time I fill in the guest form it can’t auto populate my details! Time consuming and inefficient. ### 1/5 — Can’t login *2025-11-11, version 11.6.2* Despite resetting password three times I cannot login and therefore can not use the gyms facilities - it’s been over a month of trying to clear cache Reset password links and nothing works ### 1/5 — Not very helpful *2025-10-14, version 11.6.2* Am merely trying to log in to upgrade my membership and it won’t let me… I can log in just fine on the website but it keeps saying error when I try to log in on this app. I press forgot my password and it says it’s sending an email to me but I haven’t received anything! Not even in my spam ### 1/5 — App won’t work *2025-09-21, version 11.6.2* App doesn’t log in even when I changed my password and checked if details matched the CF website log in. Super inconvenient as a premium member. ### 1/5 — bad app *2025-09-01, version 11.6.2* cant even log into my acc and keeps saying that my log in details are wrong ### 1/5 — Poor at best *2025-06-27, version 11.5.0* Too many in app costs, surely membership should cover all of it? ### 1/5 — Can’t log In *2025-05-27, version 11.5.0* Can’t log in even tried to reset password still won’t work ### 2/5 — Massage chair *2025-05-14, version 11.5.0* Massage chair always not working, it is really disappointing ### 1/5 — Log in issue *2025-05-06, version 11.4.7* For some reason the app will not let me log in , I’ve tried changing my password and it’s still the same issue ### 1/5 — Sign in friends *2025-05-01, version 11.4.7* Have a black card been told I can sign in friends via the app but havent been able to ## Most critical reviews (10 lowest-rated) ### 1/5 — Loggin in *2026-08-12, version 12.0.1* Always having trouble logging in ### 1/5 — Rubbish app *2026-07-28, version 12.0.1* Drops notifications - you need to log out or delete app. Doesn’t always fix it. No one at the company can be bothered looking into it. ### 1/5 — Moera Martin *2026-07-07, version 12.0.1* Quality of password reset codes and the pathway in which the activated link take you which is no where, I have been trying to log in to the app but find my self only being able to pay my bill via bank payment on the portal and cannnot for some reason rest my password or even log in to the apps? ### 1/5 — Doesn’t send password reset email *2026-06-02, version 12.0.1* Unable to log in ### 1/5 — Useless *2026-04-22, version 12.0.1* Can't see membership, any data. And to track activities there are heaps of better apps. Only thing more useless and buggy than this app is probably their website -- or the people at their counters. ### 1/5 — Dogs *2026-02-07, version 11.8.0* Let me log in ### 1/5 — A little frustrated *2026-01-27, version 11.8.0* Downloaded the app and it’s connected me to UK??? No help from my local city fitness so yes am disappointed. ### 1/5 — Can’t access at all *2026-01-18, version 11.8.0* Have the black membership and haven’t been able to access anything at all! Very very disappointing ### 1/5 — Can’t log in *2025-12-05, version 11.6.2* This app is shocking, does not recognise my details and unable to reset password as it does not send a link to do it ### 1/5 — useless app *2025-11-15, version 11.6.2* doesn’t even work, can’t log in, can’t even reset my password because it doesn’t send an email ## Most praised reviews (10 highest-rated) ### 5/5 — My lovely place *2026-08-25, version 12.4.1* “I really like the Albany Westfield CityFitness. It’s so clean and everything feels brand new.” ### 5/5 — Mrs *2026-08-16, version 12.3.6* Please add digital card to access club via phone ### 5/5 — Great place *2026-08-14, version 12.3.6* I’m trying to go to every classes ### 5/5 — Good work *2026-04-16, version 12.0.1* The app is very useful mostly for beginners like me. ### 5/5 — Best gym in town *2026-01-30, version 11.8.0* Love the layout and friendly staff ### 5/5 — City fitfit *2025-08-14, version 11.6.2* Love it here in the naki x ### 5/5 — Goals *2025-04-28, version 11.4.7* Been coming a year ain’t been in the 80’s weight wise for centuries lol finally am 89.1 and love it decided to increase my membership for more options gym wise etc love it ### 5/5 — Lifesaver *2025-04-24, version 11.4.7* Cityfitness Masterton is the best. The staff/ instructors here are always super lovely. i joined when my husband got cancer and it got me through it. Excercise is totally the best fix for stress and makes you feel great. ### 5/5 — User friendly app *2025-02-05, version 11.3.8* The app is user friendly and makes it easy to plan in advance especially with class availability. Everything is less than two clicks to get where you want and nice to navigate. ### 5/5 — Excellent *2024-12-28, version 11.3.8* Can see why this gym is always packed! NR --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*