# Cityflo - Premium office rides — user reviews

> 55 indexed App Store user reviews of Cityflo by Komorebi Tech Solutions Private Ltd, rated 4.80/5 from 64 ratings.

- Source: https://appshunter.io/ios/app/cityflo-premium-office-rides/id1060733672/reviews
- App overview in markdown: https://appshunter.io/ios/app/cityflo-premium-office-rides/id1060733672.md
- Rating breakdown: 5★ 58 · 4★ 3 · 3★ 0 · 2★ 1 · 1★ 2

## Newest reviews (15 of 55)

### 3/5 — Bad experience

*2026-07-18*

My experience with Cityflo was extremely disappointing. I had booked a bus and reached the boarding point on time, but no bus arrived at the scheduled time. There was no bus number or contact number available at the pickup point, so I had no way to get any updates.

I contacted Customer Care, but they only kept repeating their scripted responses and did not provide any real resolution or assistance.

Overall, it was a very bad experience. Based on my experience, I would not recommend booking Cityflo to anyone.

### 2/5 — Disappointed, grateful, and exhausted

*2026-07-02*

started using cityflo since the last 1 yr. 4 times the bus went before time with no update, 3 times the bus came after 20 minutes or more (even if it was origin stop), at least 6 times bus number changed at the last moment and twice the entire time changed (from 5 to directly 6)
quick math: at least once every month (note that there are 15-20 working days in a month) there was something up. I’m not going to lie, this is one of the BEST services in the city - hands down, but the moment a competition enters,  it’s game over for CityFlo. Ps. Mylo is worse tho lol

### 2/5 — Just one word - Pathetic

*2026-05-19, version 5.0.7*

Every single thing, from quality of buses, timeliness, behaviour of drivers, app (authenticates your ride even before you have boarded), and attitude of customer care reps. Unprofessional, rude, and insincere staff handling customer care. Been lied to by one support staff and insulted by another. Plus, way too expensive for the poor quality service they provide. Seats have been double booked or non-existent (faulty seat mapping) a number of times.

### 2/5 — Declining service quality and ineffective customer support

*2026-05-18, version 5.0.7*

Customer support has now been completely moved to in app, which mostly redirects to an automated agent with very limited support options, and the process has good number of bugs

Despite the continuous increase in fares, the condition of buses has been deteriorating. The recent support system update has made things worse: there is either no proper way to report an issue or issues remain unresolved/open for a very long time.

### 3/5 — Misleading “Unlimited” Package Information

*2026-04-13*

The so-called “Unlimited” package is highly misleading. In reality, you are restricted to just one ride per time slot (shift), which defeats the whole purpose of calling it “unlimited.”

You cannot book another ride in the same shift—even in emergencies—which is a serious limitation that is not clearly communicated before purchase. Had this been transparently stated, I would never have opted for this plan.

Be very careful before buying. The service quality may be good, but the package terms are misleading.

### 3/5 — Application is not stable

*2026-04-06, version 5.0.1*

I have started using this app in Kolkata region but it seems the mobile app is not stable. Faced issue while booking and booking seat. Also faced tremendous issue while tracking the bus since the bis was running late. Suggestions- try to test all the scenarios as much as possible to make it smooth and error free. Thanks.

### 1/5 — Wrong bus stop + worst customer support

*2026-02-09*

My bus was suppose to arrive at the bus stop at 6:54 and I had reached the assigned stop by 6:30 (I did compare the stop with images) yet I called the customer support stating I don’t think this is the correct stop please confirm. The customer support guy was so lazy did not check anything and said yes you are in the correct stop. And when the bus did not stop at the assigned stop they have nothing but “sorry”. I’m stuck in the middle of such busy road and no way to go home because I had already taken a cab to reach the assigned bus stop so no public transport was around. All they could do is refund the money in their “Wallet” or reassign a new bus at a different spot for which i have to again take a cab with my own money.

### 1/5 — No flexibility on timings or refunds on their delays

*2025-12-18*

They do not refund if they delay the ride by 30 minutes or so. The pass clearly says “However, it accommodates any flexibility that your work schedule might demand. You can reschedule your ride anytime you want, and get trips refunds if you're not travelling.” But they DO NOT allow you to change your evening rides to next mornings so no flexibility. Customer service calls are a joke because they don’t want to hear you so it’s baseless time consuming call with no query being resolved and leaving you agitated. I’m not waiting at the bus stop since 5pm till 5.55pm just for a delayed service.

### 1/5 — Worst Customer experience

*2025-11-06, version 4.0.0*

Please don’t use this pathetic company bus services. Zero customer support. I was supposed to board Bus D68 at 7:55 am , but the bus didn’t showed up and they kept lying that the bus already passed from that location. After sometime they started telling me that the number “D68” was not mentioned on the bus . which they had informed on bus chat at 8:07 am but my boarding time was 7:55 am . No customer support from their side . It’s worst experience of my life using a shuttle. Use Uber or other service than this cheap pathetic company.

### 1/5 — Worst drivers

*2025-10-09, version 3.9.9*

Although the buses are neat and clean but they shld also concentrate on their drivers behaviours, every other day a driver changes and they dont stop in designated stop, if u try to show them the app they will clearly deny they cant see the stop in their phone and behaves rudely.. imagine paying so much money again getting treated in this way its really a concerning issue...they actually behave like a rtc bus drivers as if they are taking us for free, tried to complaint the same to the support team but they dont.

### 3/5 — A great service, if you get a seat

*2025-09-04*

I have been using Cityflo for many years now. It is in of the good options that has come up to help travellers get to work at a reasonable fare with good comfort and systems. However off late getting a seat in the bus is more difficult than booking a train ticket from the irctc site.
You have to relentlessly be glued to the app to see when a seat opens up and that too you will be able to if you are faster than your competitors.
So unless there are more buses introduced one cannot rely on the services for the long term.
As mentioned earlier it’s a great service with good management, but at the end of the day a seat on the bus matters the most.

### 2/5 — Application service has fallen, now that they are the only players in market

*2025-08-04, version 3.9.3*

Flexi pass booking makes random booking in the next week if booking not available for this week. They don’t even notify while booking. And then you have to book fresh ticket at the last moment at the standard rate. They will not even offer to shift the next week ticket that they booked to the current week.

### 1/5 — Worst service ever

*2025-07-30, version 3.9.3*

I had an extremely disappointing experience with Cityflo, and as a paying customer, I feel compelled to speak up.

I booked a ride at 7:46 PM with an ETA of 8:08 PM. I reached the stop at 7:53 PM, well ahead of time. Despite that, the bus arrived and left without waiting for all passengers to board. I have a 15-ride prepaid package, yet I was left stranded. According to their policy, the bus only waits 90 seconds—that’s not even enough for someone to get to the door, especially if the stop is busy.

What’s worse is that there’s no option to contact the driver directly. In an app-based service, this should be a basic feature. The helplessness of not being able to communicate with the person operating the bus is incredibly frustrating.

Then comes their cancellation policy, which is beyond unreasonable. You cannot cancel a ride unless you upgrade your plan, meaning you have to pay extra just to cancel something you already paid for. This feels like a money trap, not a convenience.

The timings are never reliable. Sometimes the bus arrives much later than the ETA, and at other times, it comes early and leaves before schedule. There’s no consistency, making it very hard to depend on Cityflo for daily commute.

The worst part? This was the last bus of the day. And Cityflo didn’t care how I would reach home. There was no assistance, no alternate arrangement, and not even a message of concern.
What if someone has no option but Cityflo to get home safely? This kind of service is careless and dangerous, especially in a city where commuting late hours can be risky.

Eventually, I had to fight with customer care just to get my money refunded. No proactive help. No ownership. Just robotic responses.

Final Thought:
Cityflo may look polished as an app, but their policies, response, and attitude toward customers are unacceptable. If you’re planning to depend on them—be ready to be stranded without warning.

They seriously need to rethink how they treat paying customers. Until then, I wouldn’t recommend it to anyone.

### 1/5 — Worst app ever. Don't use it guys!!!

*2025-07-28, version 3.9.3*

The bus is already 15 mins late, and if I want to track the bus it says "Couldn't update bus location, please try again after some time", and after some time it automatically said "you're on the way to destination" and I didn't even board the bus. AND THERE IS NO CONTACT NUMBER OF THE BUS DRIVER TO REACH OUT!! Just thought it would be slightly cheaper and installed it, but nope, worst app ever, thanks to Rapido and Uber (atleast these were consistent though costlier). Not trying this app again!!

### 1/5 — Average bus (Eicher) at premium prices

*2025-06-30, version 3.8.8*

Cityflo charge ₹279 per ride in Vashi to Colaba route, and replaced Bharat Benz buses with Eicher ones. They started services offering “luxury ride” to office. But the new buses sound like a truck and ride like a tractor. Deafening engine and suspension noise in the cabin and lots of jumping around in the seats is what they offer now. State transport AC buses have much more comfortable ride. Surely Cityflo is cutting costs by compromising quality and comfort. Unfortunately they’ve not taken any corrective action after many feedbacks, hence leaving this review!!

## Most critical reviews (10 lowest-rated)

### 1/5 — Cancellation

*2026-08-11*

Very poor bus service. When you book a ticket, they do not show the expected arrival time. The expected arrival time is displayed only after the booking is completed. Many times, the expected arrival is much later than expected, so we have to reschedule. Often, rescheduling is not possible because the buses are already running at full capacity, and even those buses are delayed. As a result, we are left with no option but to cancel the booking.

According to the policy, if the cancellation is made more than 30 minutes in advance, a refund should be provided. Since the expected arrival time itself is delayed by more than 30 minutes, the refund should be issued. However, they refuse to give any refund. No matter how many calls or messages you send, there is no resolution to this issue.

The app should display the expected arrival time before the booking is confirmed. Many people face the same problem, and it feels like they are unfairly taking customers’ money without providing proper service.

### 1/5 — A Dangerous Manipulator

*2026-07-03*

These operator is the best manipulator in the market, since the day they they have wiped out Ubar from the convenience  bus services by conniving with the mantris. Now they are manipulating travellers choices by forcing double bookings , and misguided bookings. They are behaving as if there’s no tomorrow. They have become such a manipulator that the travellers are supposed to record the whole booking process, to safeguard themselves. Indians always loved to use Indian startups and used them gleefully, but not at the cost of manipulations. Neither the mantri nor this cheater manipulator can roost the market forever. I APPEAL ALL THE TRAVELLERS TO BE BEWARE OF THIS BIG CHEATER AND MANIPULATOR. Anyone, agreeing with me, please nod my view.

### 1/5 — Very disappointed

*2026-06-08*

The recent change in shuttle pick-up and drop points has caused significant inconvenience for many residents in our area. The new stop is 4.5 km from my home, and there is no reliable auto or local transport available nearby. As a result, reaching the pick-up point and getting home from the drop location has become extremely difficult. Such major changes should not be implemented without prior notice or consideration of commuters' convenience. Please consider restoring the previous stop or routing at least a few shuttles through our area.
I’m literally very very disappointed with the new change. 
Also, in recent months you have increased the shuttle subscription price by 2 times. 
I wish if we have new competitor in the market.

### 1/5 — Absolutely useless app

*2026-05-04, version 5.0.5*

The city flo app has pass system where it will ask you to pay huge amounts and then randomly change the bus timings without considering the problems of customer. The process of getting money back is also tedious as they need 3-4 calls to agree to give you your own money back! I would warn people to not fall in this trap. Initially they make u comfortable and then their papers are not valid and drivers not available.

### 1/5 — It’s convenient but a lot of things has to be improved

*2026-04-22*

I had a frustrating experience with CityFlowBus due to a lack of clarity and flexibility in their service.

Firstly, there is no proper guidance on what a passenger should do if they miss their bus at the selected stop. In my case, after missing my bus, I went to the next stop listed in the app assuming I could catch it there. However, the bus passed by without stopping. When I contacted customer support, I was told that the bus only halts at stops where passengers have bookings, and since no one had booked from that stop, it didn’t stop there.

This is quite confusing because the app displays a sequence of stops, which naturally gives the impression that the bus will stop at each one. There is no indication that certain stops are conditional or will be skipped if there are no bookings. If that’s how the system works, it should be clearly communicated in the app so passengers know what to expect. Otherwise, if someone misses their bus, there is no clear alternative or backup option to catch it at the next stop.

Secondly, the booking system is quite restrictive. There is no option to book a single ride—I am required to purchase a package every time. This lack of flexibility makes the service less user-friendly, especially for occasional users who may only need a one-time ride.

Overall, CityFlowBus needs to improve transparency in its stop system and offer more flexible booking options to make the experience more reliable and commuter-friendly.

### 1/5 — Stupid app forcing continuous location sharing

*2026-04-22*

The recent update of forcing to share the location continuously in the background. Whose ever design decision is that is pathetically dumb. The app is as bad as their service if not worse.

### 1/5 — Pathetic driver behaviour

*2026-04-10*

I have been using cityflo since past 3 weeks, the buses are not clean, small uncomfortable seats. On top of that most of the time shuttle arrives late at the pick up point and obviously that delays the drop off of the time. Initially the drivers were stopping near to the office location but now they are stopping at the drop off point and which is totally when i used to travel from uber shuttle they used to stop the shuttle wherever we want as the customer and obviously the drop off arrives on the already assigned route i am not asking the bus driver to drop me off to the office , the drop off that i ask the driver its ln the same route whcih is already assigned route by cityflo

### 1/5 — Fraudulent pricing 👎

*2026-04-09, version 5.0.2*

This app recently launched in Kolkata after Uber Shuttle shut down. Here bus sometimes shows up without Kxxx number board. Difficulty in boarding verification. App doesn’t show ETA for late arrival. No option to connect driver directly in case unable to find the bus. 👎 to overall experience. Cityflo app increased monthly pack price 3 times in last 3 days. You can never match total price with monthly number of rides(40) x per ride price.

This is from app faq:

The Unlimited Pack lets you take as many rides as you need within the validity period.
	•	Monthly — 30 days, up to 50 rides
	•	Quarterly — 90 days, up to 150 rides
	•	Half Yearly — 180 days, up to 300 rides
Note: You can book a maximum of one ride per shift (one morning + one evening per day). Same cancellation and rescheduling rules as standard Ride Packs apply.

### 1/5 — Getting non comfortable

*2026-03-22, version 4.0.9*

I have been using this app for the last 9 months, and everything was going well until recently. However, it now feels like the app is changing my daily routine based on its own convenience.

I have to wait for more than 1.5 hours for the bus because the timings have been changed. Earlier, I used to catch the bus at 6:45 AM, but now the earliest bus is at 7:45 AM. It seems like they assume we are just travelling casually and not commuting to work.

They keep changing the timings whenever they want, citing technical issues. A technical issue can usually be resolved within a day, but instead, the service has been disrupted for an entire week, forcing us to wait and adjust.

Even after paying a high amount, we are still unable to reach our destination on time. This is extremely inconvenient and disappointing

### 1/5 — Poor bus service

*2026-02-17, version 4.0.7*

The promise they make are easily broken, the bus is never on time when you require it the most and due to daily driver’s delayed practice the app got updated with those late times as the new update timings and still we go late. 
I’m just informing you and the reader that the bus service is good but not the punctuality of a few drivers especially in the morning times when you need to be there on time.
This is a good service if you just have to reach the destination but not on time.

## Most praised reviews (10 highest-rated)

### 5/5 — Reliable, Flexible & Great Service

*2026-08-10*

I have been using Citiflo services for more than a year now, and my experience has been really good. The customer support team is very helpful and responsive. I especially appreciate the flexibility to change buses according to my schedule, which makes travelling much more convenient. Overall, a reliable and hassle-free service.

### 5/5 — Buses running without permit. Me nd copassengers have to leave after traffic police stopped the bus

*2026-07-21*

There buses are running without permit. I was travelling from Noida to Gurgaon and just before botanical garden few people boarded the bus. There bus was not permitted to ride. After few minutes my bus was stopped by traffic police and everyone asked to leave as my bus was also running without permit. 
Moreover the bus was already running late and then this happened. It was so frustrating. Me and other passengers have to take nearest metro station to reach office. They don’t have proper management to resolve issues.

### 5/5 — Absolutely zero accountability

*2026-06-25, version 5.0.9*

Busses are always late. Minimum by 15 minutes every single day. No discipline. App is horrible. The Genius app developer needs to understand, if you are covering the traffic with a black line that feature is useless. UI does not make sense.

### 5/5 — Well designed app and good services

*2026-04-14, version 5.0.2*

App has been well designed and convenient to use. The boarding process has been made easy due to the thoughtful technological design that matches the GPS location of the rider and the bus to complete the boarding process.

### 5/5 — Classy and hygienic

*2025-07-30, version 3.9.3*

Hello everyone, today is my first day i am trying cityflo. When i onboard i just love the bus interior as the seats are very very comfortable, there is a space for keeping your belongings, the bus is very hygiene and the driver is very polite and driving smoothly. My experience with cityflo is good.

### 5/5 — I don't see single advertisement on social media

*2024-10-24*

No ads on roads

### 5/5 — Awesome real-time support

*2024-06-20, version 3.6.2*

The service is very comfortable & convenient for daily office travel while the app is seamless and efficient. The Cityflo customer service team deserves special mention for quick and reliable real time support. Keep up the good work!

### 5/5 — Best commute especially for corporate employees

*2024-06-11, version 3.6.2*

I’m using this almost for a month easy commute and the money management is so prudent to get their pass for multiple rides their reschedule policy cancellation policy and if not used the wallet amount transferable to your bank account everywhere the stand tall.

### 5/5 — Amazing Service

*2023-10-02*

Amazingly reliable service. Filling a transportation gap with a service that is head and shoulders above anything I’ve seen in the Western or Eastern worlds, forget India. Sharp communication and experience focused - I actually look forward to the commute more than the office…

### 5/5 — Thumps Up to Cityflo - But thumps down for its mobile APP

*2022-11-30*

I am using Cityflo Mobile App for my office travel since last 2 years. My appreciation for the whole team for making our office travel safe and smooth. However problem which is yet not solved is the Mobile App which gets crashes very frequently with IOS. In 24 hours - It works only during late night after 7-8 pm and remains time it shows error and doesn’t open. So you can’t use at another time. If you book the ticket earlier and want to cancel it before travel you can’t do it. Or if you want to book your ride in day time for evening ride, you can’t book it because it’s in crashed mode. It should be sorted out asap.

**Developer response:** Hi there, thank you for giving us your feedback. We’re sorry to know that you’re facing issue on the app. It would be helpful if you could send us a screen recording when this happens again on support@cityflo.com so that we can understand the issue better and provide with a solution.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*