# CityGro Messenger — Keep the Conversation Going

> Business live chat solution that transitions conversations to SMS for improved customer engagement. (iPhone/iPad app by CityGro, Inc..)

- Source: https://appshunter.io/ios/app/citygro-messenger/id1459536470 (this page in markdown: same URL + `.md`)
- Developer: [CityGro, Inc.](https://appshunter.io/developer/418192824)
- Category: Business
- Price: Free
- Rating: 3.50/5 from 4 App Store ratings · 3 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.0 · 58 MB
- Languages: English
- Released: 2019-05-23
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/citygro-messenger/id1459536470/reviews.md

## What is CityGro Messenger?

Traditional live chat leaves your website visitors shackled to their browser, growing more impatient by the second. TextChat lets users go on with their lives, transferring the chat from the browser to their phone.

CityGro TextChat helps brands improve their customer communication through:

* Flexible, dependable messaging that is read 98% of the time
* Automated responses for the most frequent questions
* "Snooze" functionality to aid follow-up
* A simple, effective automated text marketing opt-in process
* Clear, helpful conversation analytics to improve processes

Features:
Auto-replies
Saved quick-reply templates
SMS marketing list-building
“Snooze” messages for follow-up

## Key features

- Transfer live chat to SMS
- Automated responses
- Saved quick-reply templates
- SMS marketing opt-in
- Conversation analytics
- Follow-up snooze functionality

## Recent user reviews (3 of 3)

All indexed reviews: https://appshunter.io/ios/app/citygro-messenger/id1459536470/reviews.md

### 1/5 — Needs an update

*2020-10-15*

Since my iPhone updated I am no longer able to use this app to communicate with my customers. I know that I can login online to look at messages. However, I can’t get an alert that way when someone submits an order online so I am constantly having to check the site or we will miss an order.

### 3/5 — Does not get updated fast enough.

*2020-10-03*

We use this app for our work texting service and whenever our phone get software updates this app stops working. For example right now a new update was sent out and as soon as it was installed this app crashes before it even opens. City Gro doesn’t sent out updates to their app to fix the issues so you can actually use it. Not impressed.

### 5/5 — Convenient and easy to use

*2019-05-23*

This app has helped me communicate while on the go and has done the same for customers. Awesome upgrade from stand website chat tools.

## Frequently asked questions about CityGro Messenger

### How does CityGro Messenger improve customer communication?

CityGro Messenger allows businesses to transfer live website chats to SMS, ensuring customers can continue conversations on their mobile devices. This approach is designed to reduce impatience and improve engagement rates.

### What are the key features of CityGro Messenger for businesses?

Key features include automated replies for common questions, saved quick-reply templates, SMS marketing list-building capabilities, and a 'snooze' function for effective follow-ups.

### Does CityGro Messenger support automated text marketing?

Yes, CityGro Messenger includes a simple and effective automated text marketing opt-in process, helping businesses build their SMS marketing lists.

### What kind of analytics does CityGro Messenger provide?

The app offers clear and helpful conversation analytics, which businesses can use to analyze their customer interactions and identify areas for process improvement.

### What is the user rating for CityGro Messenger?

CityGro Messenger has a rating of 3.5 stars based on 4 user ratings.

### On which devices can CityGro Messenger be used?

CityGro Messenger is supported on iPhone, iPad, and iPod devices.

### When was CityGro Messenger last updated?

The latest version of CityGro Messenger was released on January 13, 2021.

### Is CityGro Messenger free to use?

Yes, CityGro Messenger is available for free.

## Version history (last 5 releases)

### 2.0.0 — 2021-01-13

• Bug fixes were made to comply with IOS 14
• Users can now assign tags to contacts
• Snooze options have been updated
• Admins can now assign conversations to specific users
• General improvements to help usability

### 1.4.2 — 2019-09-03

Build 1.4.2 release notes:
- Added the ability for device settings to persist between logging out and logging in again
- Fixed multiple bugs in authentication internals

### 1.3.2 — 2019-08-13

Build 1.3.2 release notes:
- Fixed a bug that would cause desynchronization between the message that was input and what was sent to the Contact
- Fixed a bug that prevented a default Gateway from being automatically selected when opening certain Conversations

### 1.3.0 — 2019-07-26

Build 1.3.0 release notes:
- Added the ability to restore the last unsent message to the message input field when switching between Conversations or closing the app
- Fixed a bug that would cause Event times to display in the wrong timezone
- Fixed a bug in Contact Activity that would prevent messages sent from other clients from displaying, if they were sent at the same time as sending a message from the app

### 1.2.5 — 2019-07-02

Build 1.2.5 release notes:
- Fixed a race condition on fast tablets that would cause the app to "load forever" on the pre-login start screen

Build 1.2.4 release notes:
- Fixed a bug where opening a Notification for a Conversation that had already been completed or archived on another client would prevent that Conversation from being able to load
- Fixed a bug in Contact Activity that caused requests for events to fire when scrolling, even when no new events had been reported by the server

Build 1.2.3 release notes:
- Fixed a bug that would prevent users experiencing "Token Expired" errors from being able to log in again without reinstalling the app

Build 1.2.2 release notes:
- Added a Manual Refresh button to the Active Conversation header
- Fixed a number of issues that were preventing updated display of the current Conversation Activity screen when switching back to the app

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## More apps by CityGro, Inc.

- [Kiosk for iPad](https://appshunter.io/ios/app/kiosk-for-ipad/id661786390)

All apps by CityGro, Inc.: https://appshunter.io/developer/418192824

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*