# Citylink Kuwait — user reviews > 67 indexed App Store user reviews of Citylink Kuwait by CITY GROUP CO. K S C, rated 4.10/5 from 392 ratings. - Source: https://appshunter.io/ios/app/citylink-kuwait/id6448803380/reviews - App overview in markdown: https://appshunter.io/ios/app/citylink-kuwait/id6448803380.md - Rating breakdown: 5★ 284 · 4★ 11 · 3★ 14 · 2★ 10 · 1★ 73 ## What do users think of Citylink Kuwait? Overall sentiment: negative **Pros** - 💲 Very cheap - 🚌 Comfortable and clean vehicles - 👍 Convenient transportation option **Cons** - ⏱️ Unreliable pickup and drop-off times - 🚗 Unprofessional and rude drivers - 🗺️ Inefficient routing and detours - 📞 Poor communication with drivers - 🔍 Difficulty locating pickup points - 🚫 Frequent cancellations and no-shows **Commonly reported bugs** - App crashes and freezes after updates - Issues with account creation and login - Incorrect or missing location information **Most requested features** - Improve accuracy of estimated pickup and drop-off times - Provide better customer service and communication - Optimize routing and pickup/drop-off sequence - Allow users to contact drivers directly - Expand service coverage to more areas ## Newest reviews (16 of 67) ### 2/5 — App update *2026-08-06* The app needs to be updated and make sure the passengers dropped base on how close they’re to the location not about how the passengers enters the bus. ( e.g if one passenger is goin to blk 10 and other passenger is goin to blk 6, the app should let the blk 6 passenger drop off first since the bus will get to blk 6 first) ### 3/5 — Delay pickup and drop *2025-10-23* Very long waits every time and always it’s taking long route then the short route Every time it’s showing different time I book it’s showed me 15 min and after 15 mint wait it’s showing another 17 minutes. If pickup soon mean it will take another 10-12 min minimum ### 1/5 — Very bad drivers doesn’t come to the right location and bad behavior *2025-07-12, version 1.1.8* 👎👎 ### 1/5 — Bad service *2025-07-01* Drive canceled the ride only after 2 min of his arrival and it’s unable to book after 11 pm before we were able to book till 11:30 now we can’t book a single ride from 11pm to 12:15 pm ### 1/5 — Detour *2025-06-13, version 1.1.8* Too many detours. Picking up too many passengers. At the end, you will be late for work so you have no options but to cancel the booking. ### 1/5 — the same issue *2025-06-02, version 1.1.8* 2 out of 10 giving a good service to customer,means more bad experience of the customer while using this sercvice.bringing in different areas the custoemr,instead taking a customers around or atleast same areas . ### 2/5 — Terrible calling feature *2025-05-28* Everytime I try to call the bus that picks me up it never picks up, and some of my rides en up being canceled because of it. No matter what I try to fix the issue I still never get a call to connect. Please try and resolve this. ### 1/5 — Very bad *2025-05-26, version 1.1.7* Very bad ### 1/5 — Service not on time *2025-05-19, version 1.1.7* 😂 ### 1/5 — Drivers *2025-05-13* Hello. Some of the drivers cancel the ride if they didn’t find my location and others don’t wait few seconds. So I have to book another ride and arrive work late. Thank you ### 1/5 — Baaaad *2025-05-12, version 1.1.7* Very bad timing, driving and buses that are not for passengers ### 3/5 — Good *2025-04-23, version 1.1.7* Not door to door ### 1/5 — Detour *2025-04-23* Too many detours. Picking up too many passengers. At the end, you will be late for work so you have no options but to cancel the booking. ### 1/5 — Useless app *2025-04-09, version 1.1.6* Doesn’t work ### 1/5 — نصب *2025-03-19, version 1.1.5* نصب واحتيال لقد دفعت لما يإتي احد ### 1/5 — SCAMMERS *2025-01-29, version 1.1.5* SUPER SLOW AND UNPROFESSIONAL .. PAY LITLLE MORE AND DONT USE THIS APP ## Most critical reviews (10 lowest-rated) ### 1/5 — Detour *2026-06-05* Too many detours. Picking up too many passengers. At the end, you will be late for work so you have no options but to cancel the booking. ### 1/5 — لايعمل *2026-01-23, version 1.2.0* لاتوجد تواريخ مستقبلية ### 1/5 — App *2025-12-23, version 1.2.0* Needs lot of fixes, open pages disappear by itself and goes to main page ### 1/5 — Horrible *2025-12-22* Shows fully booked for hours on end and cant get a ride consistently at the same time everyday ### 1/5 — bad experience *2025-11-20* It’s hard to find captain and when I finally find one, he takes 10 minutes to move, and sometimes they don't move at all, so I cancel the trip. ### 1/5 — خدمه سيئه وخدمه العملاء مايردون *2025-10-30, version 1.1.9* خدمه سيئه وخدمه العملاء مايردون ### 1/5 — 👍🏽 *2025-10-12* Your service and drivers are amazing especially the bus is very clean … but I don’t like one thing you guys are not accurate regarding timings so booking hope you can make it 1hrs earlier. Since I started with you I Never reached my work on time I am always late 5 to 10 mint ### 1/5 — Poor service *2025-09-30, version 1.1.9* Even 1 star is too much for this flop service.. ### 1/5 — dissastified *2025-09-30, version 1.1.9* After updating the app I can no longer open ### 1/5 — App doesn’t work anymore *2025-09-09, version 1.1.8* App wont send me otp for creating account Wiyak is alternative app for transportation. ## Most praised reviews (10 highest-rated) ### 5/5 — rp *2026-07-01* i just noticed that sometimes more passengers with different routes. drivers should know what is convenient route for passengers because some of us are working and we are not allowed to be late at work. although i understand that driver should pick up passengers. for me it gaved ma satisfy when i pick up and direct to my location. over all im satisfied with your service and really appreciated the good behavior of your drivers and the comfortable that gives to me. ### 5/5 — Amazing Ride *2026-06-27* It was my first time booking on citylink and my experience was really amazing, comfy seats and approachable driver.. see you on my next booking ride…⭐️⭐️⭐️⭐️⭐️ ### 5/5 — لماذا *2026-05-19, version 1.2.3* لماذا بحسابي الثاني بلوك ؟؟؟ ### 5/5 — good *2026-04-09, version 1.2.2* very good ### 5/5 — Very good service and fair charges *2024-09-06* Very good service and coming to pick up our door step Very fair charges and safety ### 5/5 — Convinient, clean and safe to travel. *2024-08-07* Thanks!! Excellent service ### 5/5 — Convenient *2024-06-15* First time to ride. Really clean, smooth and not expensive.. will always use this service. ### 5/5 — 👌 *2023-12-04* The driver was kind and attentive, plus the rate is much more affordable than taking the normal cab. ### 5/5 — Thank message *2023-11-14* Very fast and good service by the driver Raafat. Thank you for your cooperation. ### 5/5 — Good service *2023-09-14* Good service. Easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*