# CitySavings Mobile — user reviews > 40 indexed App Store user reviews of CitySavings Mobile by City Savings Bank, Inc., rated 1.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/citysavings-mobile/id1574463160/reviews - App overview in markdown: https://appshunter.io/ios/app/citysavings-mobile/id1574463160.md ## Newest reviews (16 of 40) ### 1/5 — App *2025-07-17, version 3.8.89* Freaking useless app ### 1/5 — App problem, can’t log in *2025-07-05, version 3.8.89* I can’t log in. It says I’m using an old version of the app, but there’s no update available. It also says my password is incorrect, and I’m not receiving any OTP on my phone number or email. Please do something ### 1/5 — Unable to reload account information *2025-04-15, version 3.8.89* I cannot view my account details as it always says "Unable to Reload Due to Connectivit Issues" when there is no problem with my internet connection. ### 1/5 — Poor service *2025-01-18, version 3.8.89* Laging hirap makapasok. Walang reel-time update of payments or any records about your loan. Useless!!! ### 1/5 — Wrong account number *2025-01-12, version 3.8.89* i cannot sign up. it always prompts wrong account number. ### 1/5 — Mobile App review *2024-12-08, version 3.8.89* Not helpful at all. Its completely useless. ### 1/5 — WRONG ACCOUNT NUMBER *2024-12-01, version 3.8.89* I opened a Power Savings Account at the City Savings Bacoor Branch earlier, and I registered for your online banking app, CitySavingsMobile. During registration, I clicked on “SIGN UP WITH MY EXISTING ACCOUNT” and selected “Account Number” since my account number is printed on my Visa ATM Debit Card and Passbook. However, after submitting, it said that the account number was incorrect, even though it’s the same one on my Passbook and ATM Card. ### 1/5 — Error *2024-11-27, version 3.8.89* The app is always on error please improve ### 1/5 — 👎 *2024-09-23, version 3.8.77* They cannot provide solution/ trouble shooting for the application. They will just ask you to drop by to the nearest branch👎👎👎 ### 1/5 — Defective *2024-09-09, version 3.8.77* I've been trying to open my account to check if my loan proceeds has already been credited, but I receive a message prompting me to update the app, so I did. It took just a minute for the whole updating process. When I was about to enter my account number and password, there's another prompt saying that my password is incorrect, so I tried a password reset via my account ID, but there is another prompt saying I entered the wrong ID. I tried using my valid email and it says I entered the wrong email address. I am caught up and ended up annoyed and hopeless. This is a faulty and a defective app. ### 1/5 — citysavings loan ranger app *2024-09-02, version 3.8.77* I have tried many times with right information but still I can’t sign up. I have tried at least 30 times. I even emailed the citysavings last week but until today I haven’t received any replies to assist me. ### 1/5 — OTP Confirmation! *2024-03-26, version 3.0.1* My patience can’t hold on the the retrieval of OTP through email. The worst Ive ever had. ### 1/5 — Limited and so unfriendly. *2024-03-22, version 3.0.1* I have been trying to log-in for hours now and your app says it can’t access my account . ### 1/5 — Useless App *2024-01-10, version 3.0.1* This app is useless, it keeps saying i enter a wrong loan account number ### 1/5 — Stuck on OTP :( *2023-12-07, version 2.1* Not useful at all ### 1/5 — SUPER POOR *2023-08-30, version 2.0* Super poor application it can be process due to Glitches please change your application ## Most critical reviews (10 lowest-rated) ### 1/5 — Error pa more *2026-02-14, version 3.9.85* Pinakawalang kwentang app, panay error ### 1/5 — AVOID THIS APP!!! *2026-02-05, version 3.9.85* Worst app ever! Kung high blood ka, aatakihin ka sa puso sa app na to. Pag open mo palang, OTP na kaagad. Mabagal pa yung processing! 8080 ng developer nito! ### 1/5 — Ayusin niyo app niyo *2026-01-09, version 3.9.85* Laging sinasabing blocked yung account ko. inunblock ko using the app, then after, you sent an email daw to my email address. kahit ilang ulit, walang email na dumadating. ### 1/5 — Hindi ma open ang app *2025-12-06, version 3.9.85* Nilalagay ko password need daw e unblock profile. So ginawa ko sabi may marecieved na email awa ng Diyos walang email na dumating. Hindi na nga maka withdraw hindi pa magamit ang online bank niyo juskopo haysssss ### 1/5 — Slow *2025-11-26, version 3.9.85* Everytime i tried to log in a pop up , "you are using an old version" but if i would try to update in the app store it would pop up again "communication error" or "failed ". Its a very hassle app ### 1/5 — Disappointed *2025-09-13, version 3.8.89* This app is frustrating to use. It doesn’t reflect the transactions made in my loan account. Too hassle because it does not give me the option to transfer my savings to another bank. ### 1/5 — Too many authentication *2025-09-13, version 3.8.89* This App really gets into my nerve, before using it you must atleast have “big patience” since this app has too many authentication process every pages literally needs passwords even closing only the welcome page needs authentication prior login page. you need to workout in this especially also to long waiting time to send OTP again. please take appropriate action on this. ### 1/5 — Stupid apps *2025-08-19, version 3.8.89* Stupid apps stupid developer stupid stupid ### 1/5 — Fund transfer *2025-08-14, version 3.8.89* This app took a lot of my time, and all my transactions failed. ### 1/5 — Walang exit sa announcement; instructions not sent to emial *2025-07-31, version 3.8.89* Walang exit button sa announcement pop-up hindi ako makalog in. Yung OTP narecieve ko pero yung instruction sa email to unblock the account wala po. Please do better ## Most praised reviews (6 highest-rated) ### 5/5 — City Savings Carcar Branch *2022-12-28, version 1.0.3* The service is highly recommended..the staff is very accomdating ### 3/5 — My Reviews *2025-10-08, version 3.9.85* I kept on resetting my password. Everytime I try to log in, kept on saying to unblock my profile and email sent on my reg. email address. But when I open my email add, too late na. The link that has been sent is expired already. ### 3/5 — Improve screen *2022-08-09, version 1.0.1* Not fit on iphone 12 screen. I can't click the button on the upper right or left corner because the control panel and notification parts cover the buttons ### 2/5 — Process *2025-04-25, version 3.8.89* Super bagal ng app. Laging nagloloko ang pag generate ng OTP. And ang bagal talaga ### 2/5 — Not useful app *2024-10-08, version 3.8.77* Can't transfer funds. Laging failed!!! Ano ba yan!!!! ### 2/5 — Reloan *2023-12-27, version 3.0* Cannot process reloan application --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-30.*