# Citytouch — user reviews > 279 indexed App Store user reviews of Citytouch by The City Bank PLC., rated 4.20/5 from 1,853 ratings. - Source: https://appshunter.io/ios/app/citytouch/id645463050/reviews - App overview in markdown: https://appshunter.io/ios/app/citytouch/id645463050.md - Rating breakdown: 5★ 1,221 · 4★ 256 · 3★ 111 · 2★ 66 · 1★ 199 ## What do users think of Citytouch? Overall sentiment: neutral **Pros** - 🚀 Smooth and easy user interface - 👍 Comprehensive banking features - 🔒 Reliable and secure - 💡 Innovative digital banking experience **Cons** - 🐛 Frequent crashes and bugs - ⏱️ Slow performance and long loading times - 🔍 Outdated and confusing user interface - 🤔 Inconsistent user experience **Commonly reported bugs** - Face ID/Touch ID login issues after updates - Inability to view full credit card transaction details - Inconsistent behavior when making payments - App crashes when trying to access certain features **Most requested features** - Improved app stability and performance - Modernized and intuitive user interface design - Expanded features for Islamic banking accounts - Support for additional payment methods (e.g., NFC, Apple Pay) - Enhanced transaction history and statement viewing - Faster and more reliable fund transfers ## Newest reviews (13 of 279) ### 3/5 — Excessive loading time *2026-07-23, version 10.0.3* How come the loading screen is too show! ### 4/5 — Tap to pay *2026-07-23, version 10.0.3* Please add a Tap to Pay option. It would be very convenient for Apple users who don’t have Google Wallet. It would be great to have a payment option for iOS users as well. The Citytouch app is really good, but the Tap to Pay feature is currently missing. Adding it would make the app even more convenient. ### 2/5 — Shamusha with app *2026-07-11, version 10.0.2* After the latest app update it won't open, please change it. ### 3/5 — Best app turns to worst app *2026-07-02, version 10.0.2* Citytouch app was the best banking app in Bangladesh. The latest update has changed the UI & UX completely. Now, it’s just an ordinary app. Lots of things are hard to find. Never ever I saw concept of TPIN anywhere in the world except Bangladesh. ### 1/5 — বান্দির পোলারা *2026-06-29, version 10.0.2* চোদনার পোলারা বালের অ্যাপ বানাসিস। ### 4/5 — Credit Card Statement *2026-06-29, version 10.0.2* After updating can't able to download credit card statement from citytouch app. Kindly help to slove this issue. ### 1/5 — Citytouch, no internet issue *2026-06-29, version 10.0.2* After update, I can’t access my Citytouch, when try to access, Citytouch show no internet, but I try both wifi & mobile data…. Please fix this issue… I mailed also there IT & Citytouch. Actually I complained many time but don’t get any response… ### 1/5 — New Update *2026-06-28, version 10.0.2* ঘোড়ার ডিমের আপডেট ### 1/5 — Bogus *2026-06-27, version 10.0.1* This updated up is rubbish and bogus, interface design is poor. Previous one was smooth and nice. ### 4/5 — City Bank অ্যাপের নতুন ভার্সন ব্যবহার করে কিছু সমস্যার সম্মুখীন হচ্ছি। *2026-06-24, version 10.0.1* City Bank অ্যাপের নতুন ভার্সন ব্যবহার করে কিছু সমস্যার সম্মুখীন হচ্ছি। ১. অ্যাপ চালু করার সময় একটি ভিডিও/সplash animation দেখানো হয়, যা অনেক ক্ষেত্রে অ্যাপের লোডিং ধীর করে দেয়। অনুগ্রহ করে Settings থেকে এই ভিডিওটি Disable করার একটি অপশন যুক্ত করুন। ২. লগইন করার সময় অ্যাপ মাঝে মাঝে Lag করে এবং Response দিতে বেশি সময় নেয়। Performance Optimization প্রয়োজন। ৩. Credit Card Section-এ আগের অ্যাপ ভার্সনের মতো গত মাসের Statement বা Statement Summary সহজে দেখা যায় না। এই সুবিধাটি পুনরায় যুক্ত করলে ব্যবহারকারীদের জন্য অনেক সুবিধাজনক হবে। আশা করি ভবিষ্যৎ আপডেটে এসব বিষয় বিবেচনা করা হবে। ধন্যবাদ। ### 1/5 — It stopped working *2026-06-24, version 10.0.1* It stopped working ### 1/5 — Complete disaster! *2026-06-23, version 10.0.1* Just fire the whole app design team.What a mess guys!Shameful App. ### 1/5 — Pathetic UI/UX Design *2026-06-22, version 10.0.1* জঘন্য আপডেট। ড্যাশবোর্ড এর অবস্থা একদম যা তা, কাজের চেয়ে অকাজের জিনিস বেশি। ভিতরের গার্বেজের কথা বাদই দিলাম, লগইন পেইজে এমন বিরক্তিকর ভিডিও/এনিমেশন কে দেয়! ক্লিন UI এর যুগে এসে এমন ছাপড়িপনা কিভাবে সম্ভব? লগইন পেইজটা দেখলেই তো চরম বিরক্তি লাগে। ## Most critical reviews (10 lowest-rated) ### 1/5 — Citytouch App Review *2026-08-16, version 10.0.4* The app has a frustrating internet connectivity issue. Even when my internet connection is working perfectly and other apps are accessing the internet without any problem, Citytouch sometimes shows “No Internet Connection” and doesn’t allow me to use the app. Please fix this issue and improve the app’s network connectivity and stability. ### 1/5 — QR not performed *2026-08-13, version 10.0.4* Bug not fixed, however claim for best. ### 1/5 — Faulty New Update *2026-08-11, version 10.0.4* After the recent update, the app won’t open in a single try. Sometimes it stuck on a white screen doing nothing. Sometimes It says ‘Failure’ then need to restart the app. Even having trouble paying through the sslcommerze payment gateway. Please take a look on these. ### 1/5 — Worst and Complex Design *2026-08-10, version 10.0.3* The previous design was good and very simple. Now there is video while login which makes annoying. Inside the functionality seems very complex. ### 1/5 — Faul new app *2026-08-03, version 10.0.3* Balancr not updating. All functions stoped working 🫤🫤 ### 1/5 — Old version was better *2026-07-04, version 10.0.2* Current city app is very unhealthy. Very slow and it really got a bad experience. I was a happy Citytouch app user currently not. To improve try to remove extra images and animations. ### 1/5 — New Update *2026-07-02, version 10.0.2* New update version is just Worst ### 1/5 — Confusing UI *2026-07-02, version 10.0.2* One of the worst UI. Seems clumsy. Most of the time seems I am lost. Plenty of functionality which I don’t need at all. Previous UI was nice and clear. ### 1/5 — Looks like you are Offline. *2026-07-01, version 10.0.2* This update is not working. It’s shows no Internet. Looks like you are offline. Please try again. I tried with various network and also Sim network but it didn’t work. ### 1/5 — CARD PIN DOESNT WORK *2026-06-30, version 10.0.2* After latest update, i tried to create transaction pin. But no matter how many times I enter correct expiry date and pin, IT DOESNT WORK. My card got blocked multiple times due to it ## Most praised reviews (10 highest-rated) ### 5/5 — Review *2026-08-02, version 10.0.3* Excellent ### 5/5 — Best App *2026-07-24, version 10.0.3* I love this app. Anything you think of a bank provides is available in this app. What an incredible job done by Citybank. Thank you. ### 5/5 — New app *2026-07-02, version 10.0.2* Latest release of the app is excellent Keep it up ! ### 5/5 — Best app *2026-07-02, version 10.0.2* I am really happy to transection through this city touch ### 5/5 — Great Banking System *2026-06-29, version 10.0.2* Recommend…!! 👍 ### 5/5 — New Apps design *2026-06-28, version 10.0.2* It’s a great opportunity to make Banking very easier way by using upgraded Apps of Citytouch. Thanks to IT Team members & City Bank PLC ### 5/5 — New version is amazing *2026-06-22, version 10.0.1* The newest version of the app is amazing. Loved the ui/ux and also loved that islamic banking related features are now within the app. Great work! ### 5/5 — Old interface was best *2026-06-22, version 10.0.1* I didn’t like the new app interface ### 5/5 — Best update ever *2026-06-22, version 10.0.1* I really really liked the new version of the app. Really really modern look and feel. ### 5/5 — Best Bank and the best app of Bangladesh. *2026-06-21, version 10.0.1* The new app is amazing. Everything is easy. Shout out to the developers who put their time and creativity into this. All the best guys! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*