# Civic Identity Wallet — user reviews > 21 indexed App Store user reviews of Civic Identity Wallet by Civic Technologies, Inc., rated 4.49/5 from 78 ratings. - Source: https://appshunter.io/ios/app/civic-identity-wallet/id1452606043/reviews - App overview in markdown: https://appshunter.io/ios/app/civic-identity-wallet/id1452606043.md - Rating breakdown: 5★ 65 · 4★ 4 · 3★ 0 · 2★ 0 · 1★ 9 ## Newest reviews (4 of 21) ### 5/5 — Amazing! Non custodial digital wallet! *2020-05-28, version 0.0.92* Never have to worry and stress about losing or forgetting my private key or passwords again. $1M insurance only adds to the level of confidence in the wallet by the team and for the user. Can't wait to see the wallets continued development and added features. Great job Civic! ### 5/5 — Quick question *2020-05-27, version 0.0.92* Will my license and any of my info go to the IRS ### 5/5 — It’s here 😊 *2020-04-01, version 0.0.71* I’m loving the clean look of the app. Easy to navigate. ### 5/5 — Awesome! *2019-03-09, version 0.0.8* I really love it! ## Most critical reviews (10 lowest-rated) ### 1/5 — Account Deletion *2021-05-07, version 1.18.1* I put in a request to have my account deleted since I am not using the account. I sent in four request for three straight days no response. PLEASE DO NOT USE THIS APP. IT DOES TAKE ALL OF YOUR PERSONAL INFORMATION. AND THE DEVELOPERS WILL NOT DELETE YOUR ACCOUNT UPON REQUEST **Developer response:** Hello! Sorry to hear about your experience. Kindly share your support ticket number and I will look into your request immediately. We maintain strict data erasure practices and are GDPR compliant. ### 1/5 — A perfect trap for BTC assets *2021-05-01, version 1.18.1* Everything is fine until the moment you want sending BTC out of the wallet. The fee for that is almost $20. I regret I got this app and also my ignorance not seeing this outrageous sending/withdraw fee. It deserves 0 stars. After developer’s response: The excuse for network fee is not acceptable, because the design doesn't include any customization. If the design envisioned the wallet to have exactly zero balance in order to be closed, then the programmers will put a slide button "withdraw MAX". And in addition to that the fee can be calculated in advance (low, standard and high) and presented to the user. Instead the app just spits out "Insufficient funds". You judge if this app is well designed. **Developer response:** Thank you for your feedback! We've forwarded your feedback to our developers. Thank you for taking out the time to send us your suggestions! ### 1/5 — Can’t create an account *2021-04-02, version 1.15.0* Trying to create an account but can’t this app has bugs and I can’t even create an account. **Developer response:** Hi, we'd love to help you! Please reach out to us at support@civic.com and our team would be happy to assist. ### 1/5 — YOU CANNOT DELETE YOUR ACCOUNT OR DATA *2021-03-24, version 1.14.3* This app takes all your most personal data and won’t give you an option to delete your date or account. They say you have to email them and they don’t get back to you. I wouldn’t trust an app that won’t give you the freedom or ability to delete your account. **Developer response:** Please submit your account and data deletion request to support@civic.com. Your request will be processed in compliance with GDPR and CCPA guidelines. ### 1/5 — A little less than completely useless *2021-03-01, version 1.13.2* Had to use this awful software to verify my identity on a website and guess what? No matter the lighting, background, angle or whatever the video selfie will not work. Can’t understand why they never test anything first. Useless app, will delete. **Developer response:** Hi, we'd love to help you! Please reach out to us at support@civic.com and our team would be happy to assist. ### 1/5 — Fees are outrageous *2021-02-02, version 1.11.0* The fees to send Bitcoin are outrageous on this wallet **Developer response:** Please note that the BTC fees are based on the network fees at the time of transaction which are dictated by the market. If you have any questions, please contact support@civic.com and we would love to help! ### 4/5 — problem ! *2020-03-04, version 0.0.56* whats access code ?? ### 5/5 — A+ *2021-02-08, version 1.12.0* Love the app. Great interface, great wallet **Developer response:** Thank you so much for your encouraging star ratings! ### 5/5 — $1 million insurance on the wallet is key *2020-11-23, version 1.7.0* Civic is changing the way people think about identity and crypto payments. The insurance on the wallet provides peace of mind, really excited to see this project grow. ### 5/5 — ⭐️⭐️⭐️⭐️⭐️ *2020-11-17, version 1.6.0* ⭐️⭐️⭐️⭐️⭐️ ## Most praised reviews (7 highest-rated) ### 5/5 — Awesome Wallet *2020-11-09, version 1.5.1* Safe, secure, and easy to use interface. Highly recommended. ### 5/5 — Lots of potential *2020-06-22, version 1.0.0* Design is great and is super easy to use. Love the focus on security and the insurance policy. Some parts could be improved (signup process and UX), but super excited to see where this goes! ### 5/5 — Clean UI!! *2020-06-17, version 1.0.0* Will update when I receive the verification email. Still waiting.... Update: Email came instantly the next day. Easy account setup! UI is very clean. Looking forward to watching Civic grow 🚀 **Developer response:** The verification email should arrive quickly. If you have not received it please contact support@civic.com for assistance. ### 5/5 — Great app, easy to setup *2020-06-17, version 1.0.0* I got through the setup process easily and love the user experience. Great work! ### 5/5 — Best of both worlds *2020-06-16, version 1.0.0* The security of managing your own wallet without any of the annoying overhead + something akin to FDIC? Eager to see where Civic is going to take this. ### 5/5 — Seamless *2020-06-16, version 1.0.0* Easy to use. All my accounts in one place. Finally, a seamless app for all currencies. ### 5/5 — 5/5 stars! *2020-06-16, version 1.0.0* Amazing new wallet with great features. Love the $1 million insurance policy as well. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*