# ClaimSnap — user reviews > 47 indexed App Store user reviews of ClaimSnap by National HealthClaim. - Source: https://appshunter.io/ios/app/claimsnap/id929840542/reviews - App overview in markdown: https://appshunter.io/ios/app/claimsnap/id929840542.md ## Newest reviews (14 of 47) ### 2/5 — Bad UX *2026-04-21, version 5.2.0* UI improved in later version which was very good, but the user experience did not, only noticed where to put text/notes besides the uploaded image/file after a while and it does not save the text right away, you have to do 3 clicks for a simple change of text. Also there’s little information on what can/cannot and what needs to be uploaded together with a receipt on HSA. So sometimes is a back and forth of claim submitted and then resubmit and resubmit until they have everything. ### 2/5 — Unable to upload files *2026-03-11, version 4.5.10* Email receipts are becoming more common and it would be great if the app can upload files like PDFs and not just photos. ### 1/5 — Absolute trash *2024-08-05, version 4.3.9* Easily the worst app I’ve ever used. Every time I want to make a claim I have to uninstall and reinstall it. ### 1/5 — App constantly breaks *2024-06-13, version 4.3.6* Every time I submit a claim, the app breaks so I can’t submit my next claim. The only way around this is to delete and reinstall, which is really annoying. ### 1/5 — Dysfunctional app *2024-05-21, version 4.3.6* You have to delete and redownload the app every time you want to make a claim. ### 1/5 — Garbage *2024-05-15, version 4.3.6* This is the worst app I’ve ever had on my phone, if I didn’t need it I would trash it. You constantly have to delete it and re upload it for it to take the claim. Garbage ### 3/5 — Issues as of late *2024-04-23, version 4.3.6* I used this in the past with out any incident, but lately it seems the funds doesn’t update properly and I have to reinstall the app. This has happened 2 times in the past year. The only 2 times I’ve used it in the past year. Before I never had this issue. ### 1/5 — Most non-user friendly app *2024-04-09, version 4.3.6* Doesn't let you upload documents. And when uploading a picture there is an error without any explanation. ### 1/5 — Poorly designed *2023-10-13, version 4.2.1* I switched to the web browser because the app just didn’t work. ### 1/5 — Can’t upload *2023-09-28, version 4.0.9* This seems to be an ongoing issue looking at the reviews but I can no longer take or upload photos. So much for “snapping a claim”. Tells me error every time. Please fix this. ### 1/5 — Frustrated *2023-09-07, version 4.0.9* Claim pictures uploaded….but after multiple attempts to submit…still says “No Claims found “ ### 1/5 — Can’t upload files *2023-08-04, version 4.0.5* Can’t upload files ### 1/5 — Used to work great *2023-07-26, version 4.0.5* No longer uploads photos or allows you to take them ### 1/5 — Can’t upload any photos *2023-07-23, version 4.0.5* Doesn’t work ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad app update *2026-06-04, version 5.2.0* The current update does not work well. The camera feature is now difficult to use to take pictures of receipts and you can’t see what you’re actually uploading.Frustrating. ### 1/5 — Awful update *2026-04-15* This app is now much worse than the previous version which was so simple to use. Wound up submitting 4 pictures of one receipt because the app kept automatically taking pictures with no way to stop it!!!! ### 1/5 — Incredibly NOT user friendly *2026-04-08, version 5.1.0* I’m a professional and the app and website are incredibly difficult to manage. Claims are repeatedly denied because invoices and treatment plans are impossible to upload correctly. I will never use the service again. ### 1/5 — Awful *2025-03-16, version 4.5.3* Won’t even let me make an account without saying “Error”. Same goes for the website ### 1/5 — Poor app *2024-12-09, version 4.3.15* Only works once you redownload it. Have to download every time you want to submit an expense. ### 1/5 — Unable to log in after update *2024-10-19, version 4.3.14* Your developers did an update 3 days ago and I haven’t been able to log in since, via the browser or the app. I called your support line and the person could offer no explanation for why this is occurring. They said they would call me back; that was 3 days ago and there has been no call back or update. I still cannot log in. I also submitted a support request and got an auto-reply indicating someone would get back to me within 1 business day. Two days later, I am still waiting for an update. Your system is garbage and support isn’t any better. ### 1/5 — worst app ever *2024-09-11, version 4.3.12* the app barely ever works and always says “invalid user”. i’ve had to upload my information three different times because it stopped working. this is probably one of the worst apps i’ve ever used. ### 1/5 — App works once per claim *2024-08-23* You guys gotta fix this app, crashes EVERY single time ### 1/5 — Can’t submit my claim *2024-08-22, version 4.3.9* This app doesn’t work well. I haven’t been able to snap photos of my receipts for months now. I’ve reached out for tech support and was advised to delete and re-download the app which I’ve don’t several times now. However, I still cannot take any photos or upload any docs to submit my claims. (I’ve used the latest version of the app). ### 1/5 — Come on now *2024-08-21, version 4.3.9* Clearly you don’t care about the people who need to use this app. I literally have to delete and reinstall every time I need to use it. I die inside a little every time I need to submit. ## Most praised reviews (10 highest-rated) ### 5/5 — New Client *2025-07-19, version 4.5.5* Submitted a Claim wow that was easy :) I’m sorry if some are having issues but I just signed in uploaded some receipts and the next day it was processed. That made my day. Thank you National Health Claim looking forward to using my benefits :) ### 5/5 — Easy and Quick *2025-07-16, version 4.5.5* Easy and quick claim process. Get everything I need so the bookkeeper is happy. Quick payment turnaround. Not sure why so many negative reviews here as I love this process! ### 5/5 — Great App *2024-11-25, version 4.3.15* Easy to use! ### 5/5 — Easy submission *2024-11-14, version 4.3.15* It’s great that only a picture is needed. Slick. ### 5/5 — So fast and easy! *2024-11-14, version 4.3.15* Within 15 seconds I had opened the app and made my claim! Super user friendly and a great way to submit health claims. Great experience! ### 5/5 — Very good claim app! *2024-11-01, version 4.3.14* Every thing works perfectly, zero issues. ### 5/5 — Works well *2022-07-27, version 3.1.12* Straightforward, easy and had no issues. ### 5/5 — Great App *2019-06-21, version 2.0* The app makes it really easy to submit my receipts. ### 5/5 — New version is awesome! *2019-06-19, version 2.0* The new app has claims history, upload from camera and an even better interface! It still has the same simplicity of just taking a picture and is so easy for me or my wife to use! ### 5/5 — Better with update *2019-06-19, version 2.0* I really like the latest features added. I can now view the status of my claims directly without having to view the web portal. Submitting claims are as simple as ever. Great app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*