# Clair — user reviews > 41 indexed App Store user reviews of Clair by Maverick Payments Inc., rated 4.80/5 from 3,007 ratings. - Source: https://appshunter.io/ios/app/clair/id1494034931/reviews - App overview in markdown: https://appshunter.io/ios/app/clair/id1494034931.md - Rating breakdown: 5★ 2,710 · 4★ 134 · 3★ 48 · 2★ 16 · 1★ 99 ## What do users think of Clair? Overall sentiment: negative **Pros** - 👍 Helpful customer service - 💡 Advance pay feature - 🚀 Easy to use - 🚀 Automatic payroll integration **Cons** - 🐛 Frequent crashes and glitches - 🐛 Login and account access issues - 🐛 Miscalculation of pay and advances - 🔒 Security concerns with account access - 💸 Unexpected fees and delays in fund transfers **Commonly reported bugs** - Unresponsive login screen - Inconsistent app performance and functionality - Syncing issues with work hours and payroll data **Most requested features** - Dark mode option - Improved account management and visibility - Better customer support and issue resolution ## Newest reviews (10 of 41) ### 2/5 — Constantly crashing *2024-11-07* This app crashes or refuses to open almost every time I attempt to use it - which means my money is hanging in limbo since there’s way to access it when the app doesn’t work. No updates are required and none of my other apps have issues, just this one. **Developer response:** We are so sorry to hear that you are having difficulty getting into your app. Please reach out to us at support@getclair.com so we can troubleshoot this issue for you! ### 4/5 — Great so far! *2024-06-07* The ONLY thing I would like, is to not have to enter my password in every time I open the app. **Developer response:** Thank you so much for your review! A password is required to protect your banking security. However, if your phone is enabled for biometrics such as facial or fingerprint recognition, you can enable this type of login instead. Once you have logged in, tap the settings menu, then the security menu. If you need assistance enabling this function, please reach out to us at support@getclair.com. ### 4/5 — Available Funds *2024-03-23* Funds earned prior to paycheck and repayment are not available and should be. **Developer response:** Thank you so much for your review! We are pleased to have been able to help you access your earnings before payday. If there is anything we can do for you or any additional feedback you would like to give, just let us know at support@getclair.com! Have a wonderful day! ### 2/5 — On demand pay *2024-01-09* It’s a bummer I can’t access on demand pay, this is the main reason I opened up an account with Clair. I’m going to have to close my account. **Developer response:** We are sorry to hear that you have not had a favorable experience. We appreciate your feedback and would like to speak with you more about the issue you are facing. Please contact us at support@getclair.com. ### 3/5 — Great Concept but no Follow Through *2023-12-29* I have tried to use this app off and on for the past year now and it has NEVER fully worked for me. Either the advances don’t work due to my hours worked not even showing up in the app, or my hours DO show up and it just won’t let me advance at all. It’s like I’m a donkey pulling a cart and Clair is dangling a juicy carrot right in front of me and NEVER LETS ME TAKE A BITE. That’s how it feels. You build up this hope of a god send of having your paycheck early for an emergency and WHAM nope, denied, it doesn’t work. It’s heartbreaking. I was so stoked for this app when my company switched over to using it - and the concept is great. But after waiting for literal MONTHS to never hear back from the escalations team to fix my issues, I have given up and will be cancelling my account. If the advancements don’t work then there are literally no other benefits to having this account. Really so disappointed and I wish the app worked for me. If it works for you congrats 💕 **Developer response:** We are sorry to hear that you have not had a favorable experience. We appreciate your feedback and would like to speak with you more about your experience. Please contact us at support@getclair.com. ### 3/5 — Haven’t used long *2023-11-02* So far so good, I’m waiting to use the advance feature then I will re evaluate. **Developer response:** We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@getclair.com! Have a wonderful day! ### 5/5 — Lifesaver *2023-01-23, version 2.4.5* We all have those weeks where we run out of money and this app saves me time and energy by allowing me to just get an advance on my paycheck at no cost! Dope **Developer response:** Thank you so much for your review! We are pleased to have been able to help you access your earnings before payday. If there is anything we can do for you or any additional feedback you would like to give, just let us know at support@getclair.com! Have a wonderful day! ### 5/5 — The BEST alternative to payday loans! *2022-11-08, version 2.4.2* Because of my random bill schedule and a small period of unemployment, I was in a cycle of falling behind. Whether it was overdraft fees or late fees or needing to take a payday loan with outrageous interest rates, i was shelling out cash to pay my bills when i got paid. When my new job offered Clair, it has been a game changer for me! I have not had a late fee since! I can always pay my bills when they are due and they don’t charge at all for borrowing from my paycheck, but they limit what I can borrow so I always have money on payday and it’s easier to keep myself aware of what I’m spending. The app is so simple too and pretty easy to navigate and I’m always learning about new little things you can see in it. My life would not be the same without this **Developer response:** Thank you so much for the review and your feedback. We are happy to have you, and are so grateful that Clair was able to help when you needed it! ### 1/5 — No good *2022-10-06, version 2.4.1* The app will not open keeps saying ran into a issue & will notify support but I’ve deleted it and downloaded it again and still nothing 😡🤬 **Developer response:** We are sorry for any inconvenience you have experienced not being able to get back into the App. We have recently released an update that will fix this issue. If you are still experiencing an issue, Please contact us at support@getclair.com. You may also call our support line at 1-888-HI-CLAIR ### 1/5 — DO NOT USE THIS DIRECT DEPOSIT *2022-10-06, version 2.4.1* Foolishly I connected this app with my payroll direct deposit. Someone hacked my email and then from that point was able to log into my account change the email address and the phone number. They do not need any more information they were able to clear all the money from my account. Claire did not help me. They said that because I could not verify the email and phone number any further. There is nothing they can do. I had to go and file a police report and now I have to let the police deal with getting my money back. Do not link anything to this banking app! **Developer response:** We are sorry for the inconvenience this has caused you, and we will do everything we can to help! If you haven't already, please email us at support@getclair.com so we can further assist you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Issues signing up *2024-08-07* Honestly, I would love to use this app, but I’ve never gotten the chance to when I first saw it. I didn’t mean to sign up and so basically it told me I put it in wrong information and then I was denied, but there’s no reason for me to be denied because my Work clearly supports this, I need to get into contact with somebody but anytime I email them they don’t answer. I would love to try this app would be willing to give it more stars **Developer response:** We are so sorry to hear that you are experiencing an issue with signup! We want to be sure you are helped to the best of our ability. Please contact us at support@getclair.com and ask for our Escalations team in regard to your review. ### 1/5 — System glitches *2024-07-27* The system contains massive glitches when you’ve worked scheduled work hours! This is an inconvenience to all clients! Escalation takes over 48 hours. Customer services periodically give false information on customer accounts without thoroughly investigating the situation! Most definitely has its pros and cons **Developer response:** Thank you for your honest review. We would like to look into your specific interactions with our Care team for quality assurance and to identify areas for improvement for the future. Please reach out to us at support@getclair.com and ask for our escalations team in regards to your review. ### 1/5 — Too many glitches *2024-07-19* Every other week I have to uninstall the app and install it back just to be able to log in. I’ve spoken to agents from technical support several times about this issue. Honestly if I didn’t need to retrieve my pay in advance, I would not bother to keep using the app. It’s always giving difficulties when I need it most. Please fix or partner with a better company. **Developer response:** We are so sorry to hear that you are encountering issues within the app! Please reach out to our escalations department so we can look into this further for you! Please email support@getclair.com and ask for the escalations team in regards to your review! ### 1/5 — Stealing money??? *2024-05-31* So after zenefits promoted they partnered with clair, I decided to give it a try. At first clair was everything I dreamed of UNTIL i started noticing they MAKE MONEY BY NOT PROCESSING RETURNS. At first I thought it was a uber and i gave them a hard time about it until they did the same thing with apple. Do not use this app, ive lost about $1000 usd ( so upsetting).. a big lawsuit is coming. Stay far away with this is so illegal **Developer response:** Please reach out to us at support@getclair.com. Rest assured any money processed by returns have indeed been returned to your account, the return does not show as an additional item within the ledger of your app. Our engineers are working to fix the issue as soon as possible to assist with understanding. Please reach out to us for additional account-specific information. ### 1/5 — Beware *2024-04-13* Been using this app for a while but after they’re latest update I can not even enter my password -the entire page is unresponsive. Can’t select “back” or “?”, the bar to type just blinks but the keyboard won’t pull up and my saved password prompt doesn’t pull up and even when it does and I enter my phones passcode to apply my saved password it doesn’t get entered and the bar continues to blink. I’ve contacted support but they have no way of allowing any account holders to login through a desktop. They’ve just told me to use my Clair card to access funds but the whole point of Clair is advancing your wages which can only be done through the app. So I can’t make any online purchases. They’ve “escalated” this issue but their internal escalation team isn’t even in office and MAYBE I’ll get a reply in 24 hrs but if they’re not in office on a Saturday why would they be in office on a Sunday which means this won’t get resolved until Monday if it even gets resolved I’ll have gone over 72 hours with no access to my account. I’ve uninstalled the app several times and nothing seems to resolve it. I’d say stay away from this app. Once I’m able to login I’m pulling all of my money and never using Clair again. **Developer response:** We're sorry to hear you've encountered this issue! Our team is currently working on a fix, and we hope to have this resolved soon! In the meantime, you can try the following steps to log in: -If the blue button says 'Continue' on the Home Screen, check 'Remember me' first. You should then be able to log in -If the blue button says 'Continue as {name}', hit the white 'Log In' button instead. If the options above don't work, please reach out to our support team, and we'll be happy to assist! ### 1/5 — Dishonest and flawed *2023-09-18* They consistently miscalculate my pay and after hours of arguing with customer service, they have returned what they miscalculated’ several times. Now you can’t even reach anyone who knows anything. The text support is just an automated reply that tells you to call and their representatives have now just been telling me ‘I’m sorry I can’t see that information’ they can do less than the app. Upon their miscalculations, they want you to deposit the difference to Clair if they’ve decided they over advanced you. Usually this is incorrect, however you still have to pay them before you can access your account again. They say 1-3 business days for it to reach the account, however my experience unique to Clair, is they take 4-5 business days to post a transfer to your account after they received it and allow you to use your own money again. It is definitely not an advance at that point, but a costly delay to get paid. Not to mention, I have requested a card mailed to me 5 times over the last year and they have not sent it. I do not recommend. They have too many errors to fix. **Developer response:** We are sorry for any inconvenience you have experienced. If you are still experiencing an issue, Please contact us at support@getclair.com. You may also call our support line at 1-888-HI-CLAIR. ### 1/5 — Frustrated employee *2023-04-14* How does this help when u have no options only allowed to use thier card and only allowed to advance what u put on it not what you actually have availble it’s a waste of time and for this people who need thier money so they can get to work can’t even get any money until there check comes in and only what they put in I won’t put all my money in a card I don’t have and won’t get for at least a month nope so I’m just going to unenroll this is. Huge waste of time and not of valu customer service not a lick of English speaking people and only wanted to quote reviews about there virtual card nope I’m not doing and will be talking to my employer about switching companies is a waste of time **Developer response:** We are sorry to hear that you have not had a favorable experience. We appreciate your feedback and would like to speak with you more about your experience. Please contact us at support@getclair.com. ### 1/5 — DO NOT RECOMMEND *2023-03-12* Suddenly my email AND phone number isn’t working anymore. **Developer response:** We are sorry for any inconvenience you have experienced not being able to get back into the App. If you are still experiencing an issue, Please contact us at support@getclair.com. You may also call our support line at 1-888-HI-CLAIR. ### 1/5 — Angry *2023-02-13, version 2.4.5* Don’t like it I can’t seem to find out wats the code I need in order to gt paid early ### 1/5 — Scammers *2022-11-06, version 2.4.2* This app lies about being able to take instant transfers and steals your money, the support team doesn’t help whatsoever. I was told I hit my transfer limit but hadn’t even made any transfers that day. I’m very disappointed and dissatisfied. If there could be a lower rate than 1 star I’d give it that. I need my money back asap! **Developer response:** We are sorry to hear that you are dissatisfied. At this time Clair does not support instant transfers through third party apps. We are working to create that functionality for all accounts in the future. If there is anything we can do to look into why your money has not returned to you we will be more than happy to help. Please contact us at support@getclair.com ## Most praised reviews (10 highest-rated) ### 5/5 — Advances *2024-07-28* I was helped with my cash advance stuff when I couldn’t figure it out and they were super nice and informative **Developer response:** We are so glad you enjoy the app! Thank you for your review. Please let us know if you need anything or have any suggestions about how we can work better for you by emailing us at support@getclair.com ### 5/5 — *edited review* *2024-06-11* Changed it from 4 stars to 5 stars! I couldn’t be happier! It so easy to use, direct deposit was a breeze, and I have peace of mind knowing I have some extra pay available if I ever need it. I don’t k ow why people are upset with this app about direct deposit issues, someone finding out their password, or “they stole my money”. That’s all user error! Don’t give your info away and chances are you won’t have to worry about losing your hard earned cash! **Developer response:** Thank you so much for your review! A password is required to protect your banking security. However, if your phone is enabled for biometrics such as facial or fingerprint recognition, you can enable this type of login instead. Once you have logged in, tap the settings menu, then the security menu. If you need assistance enabling this function, please reach out to us at support@getclair.com. ### 5/5 — Awesome *2024-05-30* I literally had to buy a battery and it let me have tht much after a couple shifts **Developer response:** We are so happy to hear that Clair was able to help when you were in need! Thank you for your glowing review! ### 5/5 — Amazing app *2024-05-14* It’s rare these days to find an app that has so few bugs and works so well. They really think about and care about their employees. **Developer response:** We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@getclair.com! Have a wonderful day! ### 5/5 — Love it! Please add dark mode!! *2024-03-15* This app is a game changer...it automatically knows exactly when I work, my hourly rate and I can immediately advance a portion of my check when I clock out. I never had to enter my employment info. The only gripe I have is that the app doesn't have dark mode. Otherwise the app is perfect..I love how I can see every single detail of every transaction including the "settle" date and time. No other app or bank I've had shows that. It's super fast and responsive. **Developer response:** Thank you for sharing your review! We are so happy you enjoy the Clair banking app, stories like yours are why we built this app. If you can send us an email at support@getclair.com with the subject line Apple review, our team would love to connect with you! Thanks, The Clair Support Team. ### 5/5 — BEST MOBILE BANKING APP EVER!!!! *2024-03-06* Clair is truly one of a kind!!! Their customer service is second to none, and their benefits that they have and offer are truly amazing as well!! What other bank allows you to ASVANCE yourself money after literally each and every shift that you work, and then just pay the money from the “advances” right back the very next paycheck, but WITHOUT a single penny in fees or interest?! It’s AWESOME & AMAZING all at the same time!! I’ve been with them shortly after their inception, and have stayed with them this entire time to date, and I could NOT be any happier with them!!! If you don’t download the CLAIR APP right now and give them a try, then YOUR MISSING OUT!!! 💯%!! ☝🏽 🙏🏽 ☺️ **Developer response:** Thank you for sharing your review! We are so happy you enjoy the Clair banking app, stories like yours are why we built this app. If you can send us an email at support@getclair.com with the subject line Apple review, our team would love to connect with you! Thanks, The Clair Support Team ### 5/5 — Great company, great product! *2023-08-03* ♥️ **Developer response:** Thank you so much for your review! We are happy we can help you gain access to your wages when you need them. ### 5/5 — Amazing Service *2023-04-13* I love the service this app provides. Being able to have access to a portion of my paycheck before payday has been such a blessing. **Developer response:** We are so happy to hear that we could help you on your journey to financial freedom! ### 5/5 — Not to be dramatic but this is life changing *2023-04-12* This has honestly helped me so much!!!! I was having a very hard time making it from one pay period to the next and had to go without food sometimes just to pay bills! **Developer response:** We are so happy to be able to provide a service that you need and want! If you have any more feedback we would be happy to hear your ideas here: https://docs.google.com/forms/d/1Z9-v_psDL8xS6jLf6J9-uD9x7Ck6KizEs0Nk_U7gSfk/edit?ts=64232721 ### 5/5 — Service *2023-03-29* Great Service! **Developer response:** Thank you so much for your feedback! We are glad you enjoy the App and the services we provide! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*